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- All HBS Web
(945)
- News (153)
- Research (675)
- Events (2)
- Multimedia (2)
- Faculty Publications (166)
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- 02 Jul 2001
- What Do You Think?
Built to Last or Bought to Sell?
assumption that continuity is more desirable. The problem apparently has much to do with the narrow definition of success, the ability to outperform the stock market that the authors use as the primary criterion for their study. Jonathan... View Details
Keywords: by James Heskett
- 16 Jul 2008
- Op-Ed
What Should Employers Do about Health Care?
increasing employee attendance and productivity through comprehensive health and wellness programs. What is the best way for employers to address their health benefits issues? Here again, fuzzy thinking has made the problem worse. In... View Details
- 17 Jun 2014
- First Look
First Look: June 17
demonstrate their impact on pressing societal problems such as global poverty. This article draws on several cases to build a performance assessment framework premised on an organization's operational mission, scale, and scope. Not all... View Details
Keywords: Sean Silverthorne
- 29 May 2014
- Research & Ideas
Research Symposium 2014
of Leadership and Management; Associate Professor Karthik Ramanna ; and Michael Porter, Bishop William Lawrence University Professor. Speaking Up Recognizing problems in the workplace is commonplace. Speaking up about those View Details
- 28 Nov 2012
- What Do You Think?
Should Pay-for-Performance Compensation be Replaced?
possible for them to take the long- and proper-view." Yadeed Lobo articulated the problem faced by corporate boards when he commented that "it is very difficult for board members to judge relative performance (it also) involves... View Details
Keywords: by James Heskett
- August 2021 (Revised February 2023)
- Supplement
Fair Park Covid-19 Mass Vaccination Site (B)
By: Willy Shih
This case is an opportunity to apply the methods of the Toyota Production System (TPS) to the analysis of an everyday service application: administering Covid-19 vaccines. It describes the start-up of a drive-up Covid-19 mass vaccination site at the Texas State Fair... View Details
Keywords: Operations Management; Operations Improvement; Operations And Processes; Toyota Production System; COVID-19 Pandemic; Operations; Service Operations; Health Pandemics; Service Delivery; Problems and Challenges; Goals and Objectives; Measurement and Metrics; Health Industry; United States
Shih, Willy. "Fair Park Covid-19 Mass Vaccination Site (B)." Harvard Business School Supplement 622-004, August 2021. (Revised February 2023.)
- 16 Feb 2021
- Research & Ideas
To Fight Climate Change, Should Green Investors Reconsider Big Oil?
co-researchers wanted to find out whether sustainable investment capital is flowing to companies that are in the best position to solve the urgent and complex problems created by climate change. In their new working paper, The... View Details
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
launches an initiative to solve this problem and identifies the number of spare power supply parts it sends out weekly as the measure it will use to track the progress. The transactional measure—the number... View Details
Keywords: by Jean Ayers
- 05 May 2010
- What Do You Think?
Is Denial Endemic to Management?
that "it is a natural human tendency to devolve into denial." As Elaine Sihera put it, "Denial comes out of fear of being wrong." Dan Wallace pointed out that neuroscientists tell us that "once you've solved a particular type of View Details
Keywords: by Jim Heskett
- 10 Apr 2014
- Research & Ideas
Book Excerpt--‘Accelerate: Building Strategic Agility for a Faster-Moving World’
enterprise. These processes include planning, budgeting, structuring jobs, staffing jobs, giving people time-tested policies and procedures to guide their actions, measuring their results, and problem... View Details
Keywords: Re: John P. Kotter
- 01 Oct 2013
- First Look
First Look: October 1
problems associated with the profit measures by directing managerial attention to activities that have longer-term consequences on firm performance. Publisher's link:... View Details
Keywords: Sean Silverthorne
- 08 Sep 2009
- Research & Ideas
The Height Tax, and Other New Ways to Think about Taxation
rich topic of study and an immensely powerful policy tool.” "The problem is this: The government can't tell whether it is easy or hard for a given person to earn income, because it can't measure... View Details
Keywords: by Martha Lagace
- 31 Jul 2006
- Research & Ideas
When Not to Trust Your Gut
the right appears to be more of a square than the one on the left, which looks longer and skinnier. Why bother taking out a ruler to measure the dimensions, since the difference is obvious? If this is what you think, you're wrong. Your... View Details
Keywords: by Max H. Bazerman & Deepak Malhotra
- 19 Jun 2018
- Research Event
Has Environmental Sustainability Lost its Relevance?
impact. In the eco-tourism field, impressive companies are developing advanced methods for both measuring and countering environmental impact. Solutions becoming more complex However, the more speakers considered the business system as a... View Details
- 12 Oct 2011
- First Look
First Look: October 12
2011) Abstract Organizational culture-the shared assumptions, values, and behaviors that determine "how we do things around here"-can be measured and shaped. In organizations with large numbers of customer-facing employees, it... View Details
Keywords: Sean Silverthorne
- 12 Jul 2006
- Research & Ideas
Competition the Cure for Healthcare
D. Anderson Cancer Center, and Dartmouth Hitchcock Medical Center, which are moving toward results measurement and integrated practice unit structures. Reforming the U.S. system does not require a top down, big bang, government-led... View Details
- 17 Oct 2011
- Research & Ideas
How ‘Hybrid’ Nonprofits Can Stay on Mission
charitable donations like a typical nonprofit would. Commercial microfinance organizations often adopt a hybrid model, for example: they provide business loans to poor people who wouldn't traditionally qualify, but they still depend on the loan recipients paying them... View Details
Keywords: by Carmen Nobel
- 26 Feb 2008
- First Look
First Look: February 26, 2008
performance, but we observe that conventional measures of the experience of individual team members (e.g., years at the firm) are not consistently related to performance. We do find, however, that the role experience of individuals in a... View Details
Keywords: Martha Lagace
- 28 Apr 2011
- Op-Ed
While Waiting for Japan’s Recovery, Let’s Enhance Supplier Competitiveness at Home
coming off welfare to avert a potentially large national problem (and a political problem for President Clinton). Intermediary organizations such as local and national nonprofits provided training and helped... View Details
Keywords: by Rosabeth Moss Kanter
- 07 Jun 2010
- Research & Ideas
Improving Brand Recognition in TV Ads
"ideas started popping up," he recalls. "The eye tracker measures attention, and due to its scarcity, attention has become more and more important to understand." No one feels that need more urgently, however, than... View Details