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Show Results For
- All HBS Web
(30,120)
- People (69)
- News (6,251)
- Research (17,865)
- Events (229)
- Multimedia (526)
- Faculty Publications (16,092)
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- Research Summary
Dynamic Customer Relationship Management
Professor Lemon's work on dynamic customer relationships provides insight into how the customer's view of the relationship changes over time. Her research shows that current customers will adjust usage levels of a service in response to firm price changes in order to... View Details
- December 2007 (Revised September 2011)
- Case
Global Knowledge Management at Danone (A)
By: Amy C. Edmondson, Bertrand Moingeon, Vincent Marie Dessain and Ane Damgaard Jensen
This case explores French consumer goods company Danone's novel approach to knowledge management. In 2007, Human Resource Chief (Executive Vice President) Franck Mougin assesses the company's knowledge-sharing tools and considers his options going forward. Through... View Details
Keywords: Decision Choices and Conditions; Employee Relationship Management; Knowledge Management; Knowledge Sharing; Social and Collaborative Networks; Expansion; Consumer Products Industry; France
Edmondson, Amy C., Bertrand Moingeon, Vincent Marie Dessain, and Ane Damgaard Jensen. "Global Knowledge Management at Danone (A)." Harvard Business School Case 608-107, December 2007. (Revised September 2011.)
- 2008
- Book
Becoming a New Manager
By: Linda A. Hill
You've just been promoted to a managerial position for the first time—congratulations! But beware: the managerial role differs markedly from the individual contributor role. Go into the job with mistaken assumptions about what to expect, and you just may be blindsided... View Details
Keywords: Leadership; Management Skills; Management Style; Managerial Roles; Performance Improvement; Groups and Teams
Hill, Linda A. Becoming a New Manager. Boston, MA: Harvard Business Press, 2008. (Mentor.)
- 1992
- Book
Managing People and Organizations
By: J. J. Gabarro
Keywords: Management Practices and Processes
Gabarro, J. J., ed. Managing People and Organizations. Boston, MA: Harvard Business School Press, 1992.
- September 1984
- Background Note
Balancing General Management Responsibilities
By: Joseph L. Badaracco Jr. and Richard R. Ellsworth
Keywords: Management Practices and Processes
Badaracco, Joseph L., Jr., and Richard R. Ellsworth. "Balancing General Management Responsibilities." Harvard Business School Background Note 385-154, September 1984.
- February 2001
- Article
Managing in the Whitespace
By: Mark C. Maletz and N. Nohria
Keywords: Management
Maletz, Mark C., and N. Nohria. "Managing in the Whitespace." Harvard Business Review 79, no. 2 (February 2001).
- 1990
- Book
The Service Management Course
By: C. Hart, J. Heskett and W. E. Sasser Jr.
Hart, C., J. Heskett, and W. E. Sasser Jr. The Service Management Course. NY: Free Press, 1990.
- January 1971 (Revised December 1983)
- Background Note
Technology and the Manager
By: Wickham Skinner
Skinner, Wickham. "Technology and the Manager." Harvard Business School Background Note 671-060, January 1971. (Revised December 1983.)
- Research Summary
Empirical Operations Management
Empirical Operations Management, especially issues at the interface of finance and operations management.
Please see personal webpage.
View Details- Research Summary
Health Care Management
Samuel S. Chun is studying pricing schemes for various health care services. He focuses on two aspects of the health care delivery problem. First, how do physicians respond to financial incentives and what are the characteristics of a pricing scheme which incents... View Details
- February 1992 (Revised April 1992)
- Case
Harvard Management Co.
By: Jay O. Light
Light, Jay O. "Harvard Management Co." Harvard Business School Case 292-094, February 1992. (Revised April 1992.)
- September 2024
- Teaching Note
Brown Capital Management
By: Luis M. Viceira and Sarah Mehta
Teaching Note for HBS Case No. 222-002. View Details
- February 2020
- Course Overview Note
Managing Service Operations
By: Ryan W. Buell
Buell, Ryan W. "Managing Service Operations." Harvard Business School Course Overview Note 620-090, February 2020.
- April 2019
- Article
Being a Manager
- January 1973
- Case
Hanover Management Co.
By: Jay O. Light
Light, Jay O. "Hanover Management Co." Harvard Business School Case 273-128, January 1973.
- 2001
- Book
Management Accounting: 3/e
By: A. Atkinson, R. Banker, R. S. Kaplan and M. Young
Keywords: Accounting
- July 2018
- Technical Note
The Growth Manager
By: Jeffrey J. Bussgang and Nadav Benbarak
Bussgang, Jeffrey J., and Nadav Benbarak. "The Growth Manager." Harvard Business School Technical Note 819-034, July 2018.
- 1987
- Book
The Management Game
By: Leonard A. Schlesinger and Ardis Burst
Schlesinger, Leonard A., and Ardis Burst. The Management Game. Viking Press, 1987.
- June 2001 (Revised April 2003)
- Teaching Note
Kingsley Management TN
By: Richard G. Hamermesh and Michelle Lutz
Teaching Note for (801-474). View Details