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Show Results For
- All HBS Web
(2,763)
- People (6)
- News (748)
- Research (1,529)
- Events (16)
- Multimedia (4)
- Faculty Publications (447)
- 01 Jun 2011
- News
What’s after Fannie and Freddie?
to what will replace Fannie and Freddie. The administration has outlined three options designed to frame the congressional debate expected to unfold over the months ahead: (1)privatization of the mortgage... View Details
- 05 Dec 2017
- First Look
First Look at New Research and Ideas, December 5, 2017
that addresses part of that challenge—with a particular focus on predicting customer churn. However, several other equally important aspects of managing retention have not received similar level of attention, leaving many managerial... View Details
Keywords: Sean Silverthorne
- Research Summary
Overview
Grant uses a combination of laboratory and field experiments to harness consumers' cognitive and affective resources to increase their well-being. Consumers make countless daily decisions in the pursuit of happiness -- whether and how to spend or save their money, what... View Details
- 07 Sep 2021
- News
Increasing Access and Expanding Opportunity
constrained by finances. About half of our students take on debt, and some may feel that they won’t be able to work in their dream job or industry or geography because some areas don’t pay as well as others.... View Details
Keywords: Jennifer Gillespie
- September 2020
- Article
Community-Level Postmaterialism and Anti-Migrant Attitudes:: An Original Survey on Opposition to Sub-Saharan African Migrants in the Middle East
By: Matt Buehler, Kristin Fabbe and Kyung Joon Han
Why do native citizens of the Middle East and North Africa express greater opposition to certain types of migrants, refugees, and displaced persons? Why, particularly, do they express greater opposition to sub-Saharan African migrants? This article investigates these... View Details
Buehler, Matt, Kristin Fabbe, and Kyung Joon Han. "Community-Level Postmaterialism and Anti-Migrant Attitudes: An Original Survey on Opposition to Sub-Saharan African Migrants in the Middle East." International Studies Quarterly 64, no. 3 (September 2020): 669–683.
- 03 Oct 2023
- Research Event
Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips
level that I felt I could trust. I actually believed what I was reading sounded reasonable, which is difficult sometimes now. And I think it's more than just feeling happy about it. I think it's like, hmm,... View Details
Keywords: by HBS Staff
- 2012
- Working Paper
Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services
By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
Keywords: Experience and Expertise; Learning; Health Care and Treatment; Job Cuts and Outsourcing; Knowledge Acquisition; Volume; Performance Productivity; Health Industry
Clark, Jonathan R., Robert S. Huckman, and Bradley R. Staats. "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services." Harvard Business School Working Paper, No. 11-057, December 2010. (Revised September 2011, January 2013. NBER Working Paper Series, No. w18723, January 2013)
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
producers, and writers whose jobs are affected by COVID—making Netflix the likely preferred destination for future work by creatives. Walmart is paying suppliers more quickly. Costco, Whole Foods, View Details
- Web
CSV in Practice - Institute For Strategy And Competitiveness
but for Cisco customers, increasing industry growth. The program has also strengthened Cisco’s relationships with suppliers, customers and government. Integrating Strategy Across Levels - Novartis in Rural... View Details
- 25 Feb 2020
- News
Q&A: William Kerr and Joseph Fuller
higher skill levels than are currently available. More jobs are being defined as requiring a college degree because, yes, they are getting more complicated, but it’s also because employers have been relying... View Details
- 31 Jan 2022
- Research & Ideas
Where Can Digital Transformation Take You? Insights from 1,700 Leaders
beyond functional silos and organizational levels to bring together individuals with varied skill sets to frame and solve problems. These leaders view employees more as... View Details
- 25 Aug 2022
- News
September 2022 Alumni and Faculty Books
design; 27 proven “plays” from the UXReactor playbook to put concepts into practice, and game planning examples to execute at different levels of an organization. A comprehensive View Details
- September–October 2013
- Article
Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services
By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
Keywords: Job Cuts and Outsourcing; Medical Specialties; Health Care and Treatment; Customer Focus and Relationships; Learning; Customer Satisfaction; Health Industry
Clark, Jonathan R., Robert S. Huckman, and Bradley R. Staats. "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services." Organization Science 24, no. 5 (September–October 2013): 1539–1557.
- 12 Apr 2004
- Research & Ideas
Operations and the Competitive Edge
designing and managing an operations organization. The best way to do something depends critically on the characteristics and capabilities of your organization View Details
Keywords: by Martha Lagace
- 17 Dec 2001
- Research & Ideas
Risks and Rewards of the Intrapreneur
the intrapreneurial effort fails, you'll still have a job tomorrow, said HBS assistant professor Clark Gilbert, who served as moderator. And for managers of the start-up, a corporate benefactor can make... View Details
Keywords: by Sean Silverthorne
- 08 Aug 2023
- Research & Ideas
Black Employees Not Only Earn Less, But Deal with Bad Bosses and Poor Conditions
employees report lower levels of job satisfaction,” Zhang says. In the past, some researchers have attributed that dissatisfaction to discrimination by managers or a lack of camaraderie with people of the... View Details
Keywords: by Michael Blanding
- 01 Aug 1998
- News
Spring Reunions: Milestones and Memories
University's School of Theology. He earned his M.Div. degree last year and this month begins a new career as assistant rector of All Saints' Episcopal Church in Belmont, Massachusetts. Messenger plans to View Details
Keywords: Eileen K. McCluskey
- Research Summary
Leadership and Leadership Development: An Ontological Approach
This summarizes my research program over the last twelve years (with my co-investigators Werner Erhard, Steve Zaffron, and more recently Kari Granger) in which the objective has been to rigorously distinguish leader and leadership and to create a technology for... View Details
- July 2021
- Article
Outsourcing Tasks Online: Matching Supply and Demand on Peer-to-Peer Internet Platforms
By: Zoë Cullen and Chiara Farronato
We study the growth of online peer-to-peer markets. Using data from TaskRabbit, an expanding marketplace for domestic tasks at the time of our study, we show that growth varies considerably across cities. To disentangle the potential drivers of growth, we look... View Details
Keywords: Two-sided Market; Two-sided Platforms; Peer-to-peer Markets; Platform Strategy; Sharing Economy; Platform Growth; Internet and the Web; Digital Platforms; Strategy; Market Design; Network Effects
Cullen, Zoë, and Chiara Farronato. "Outsourcing Tasks Online: Matching Supply and Demand on Peer-to-Peer Internet Platforms." Management Science 67, no. 7 (July 2021): 3985–4003.