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  • 01 May 2019
  • What Do You Think?

What Should the Leadership of YouTube Do?

Bergen titled “YouTube Executives Ignored Warnings, Letting Toxic Videos Run Rampant.” The article noted recommendations from current and former employees about ways to alter policies designed to increase “user engagement, ” or the amount... View Details
Keywords: by James Heskett; Entertainment & Recreation; Media & Broadcasting
  • 14 Jul 2020
  • Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

As economies reopen after forced shutdowns caused by COVID-19, managers around the world are faced with a dual challenge: keep the workforce safe while preserving business viability in an evolving and volatile market. How should businesses start to View Details
Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa
  • 05 Jul 2021
  • What Do You Think?

Do Companies Really Need Chief Experience Officers to Know Their Customers?

position: the chief experience officer or CXO." A knowledge of customer experiences can be invaluable in the design and distribution of a product or service. We were convinced of that by Joseph Pine and James Gilmore in their influential... View Details
Keywords: by James Heskett
  • 19 Sep 2005
  • Research & Ideas

Rethinking Company Loyalty

another manager's star employee most likely wants to transfer into their departments. 2. Design work with variety and autonomy. Jobs that provide variety and the freedom to make decisions and mistakes... View Details
Keywords: by Lauren Keller Johnson
  • 22 Jul 2019
  • Book

How to Be a Digital Platform Leader

create even within a very traditional, industrial business. We think the basic design of Predix was heading in the right direction, but the challenges in execution have been severe. Lagace: A central concern of The Business of Platforms... View Details
Keywords: by Martha Lagace
  • 03 Jan 2018
  • Sharpening Your Skills

5 Career-Related New Year’s Resolutions (and 5 Tips for Keeping Them)

getting the help they need.” To that end, Simons created a free online job design optimization tool. Try it out to see if your job is offering a healthy mix of responsibility... View Details
Keywords: by Carmen Nobel
  • January 1989 (Revised March 1995)
  • Teaching Note

Technology Transfer at a Defense Contractor & (Abridged), Teaching Note

By: Linda A. Hill
Teaching Note for (9-489-084) and (9-490-094). View Details
Keywords: Technology Adoption; Job Design and Levels
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Hill, Linda A. "Technology Transfer at a Defense Contractor & (Abridged), Teaching Note." Harvard Business School Teaching Note 489-076, January 1989. (Revised March 1995.)
  • June 2020 (Revised May 2022)
  • Case

Vanguard Retail Operations (A)

By: Willy C. Shih and Antonio Moreno
The first two cases in this series are set in the financial services industry, and explore whether it is better for back-office workers to be generalists who provide the flexibility of being able to handle the complete range of transactions that the company faces or... View Details
Keywords: Pooling; Generalist Model; Specialist Model; Operations; Service Operations; Management; Job Design and Levels; Financial Services Industry; United States
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Shih, Willy C., and Antonio Moreno. "Vanguard Retail Operations (A)." Harvard Business School Case 620-104, June 2020. (Revised May 2022.)
  • 08 Sep 2011
  • What Do You Think?

What’s Apple’s Biggest Challenge: Replacing Steve or Wall Street?

Summing Up The first impression I get from respondents to this month's column is that Steve Jobs can't be replaced as CEO of Apple by just one person. Rather the succession must include at least a head of View Details
Keywords: by James Heskett; Computer
  • 1992
  • Chapter

Performance Evaluation and Managers' Description of Tasks and Activities

By: W. J. Bruns Jr. and S. M. McKinnon
Keywords: Performance Evaluation; Job Design and Levels
Citation
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Bruns, W. J., Jr., and S. M. McKinnon. "Performance Evaluation and Managers' Description of Tasks and Activities." In Performance Measurement, Evaluation and Incentives, edited by William J. Bruns. Boston, MA: Harvard Business School Press, 1992.
  • Article

Preference Signaling in Matching Markets

Many labor markets share three stylized facts: employers cannot give full attention to all candidates, candidates are ready to provide information about their preferences for particular employers, and employers value and are prepared to act on this information. In this... View Details
Keywords: Signaling; Matching; Cheap Talk; Congestion; Market Design; Marketplace Matching; Communication; Job Search
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Coles, Peter A., Alexey Kushnir, and Muriel Niederle. "Preference Signaling in Matching Markets." American Economic Journal: Microeconomics 5, no. 2 (May 2013): 99–134.
  • 03 Apr 2006
  • What Do You Think?

Has Globalization Reached Its Peak?

annual contest among budding entrepreneurs here at HBS, were awaiting the arrival of software being designed in India that would allow them to demonstrate smoothly-functioning Web sites important to their prospective businesses. Getting... View Details
Keywords: by James Heskett
  • September 2013
  • Case

Management Levels at Staples (A): Company and Organization (Abridged)

By: David A. Garvin
Abridged version of one of six cases that describe the roles and responsibilities of managers at each of the hierarchical levels of management within the U.S. Stores business unit of Staples, the world's largest office supply company. Together, the cases form a... View Details
Keywords: Strategy; Managerial Roles; Organizational Design; Management Practices and Processes; Job Design and Levels; Business Processes; Consumer Products Industry; United States
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Garvin, David A. "Management Levels at Staples (A): Company and Organization (Abridged)." Harvard Business School Case 314-004, September 2013.
  • 2024
  • White Paper

Skills-Based Hiring: The Long Road from Pronouncements to Practice

By: Matthew Sigelman, Joseph B. Fuller and Alex Martin
Keywords: Selection and Staffing; Competency and Skills; Job Design and Levels
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Sigelman, Matthew, Joseph B. Fuller, and Alex Martin. "Skills-Based Hiring: The Long Road from Pronouncements to Practice." White Paper, Burning Glass Institute, February 2024.
  • December 2022
  • Article

Collaborative Rooming: An Innovative Pilot Project to Overcome Primary Care Challenges

By: Gagandeep Singh, Jill G. Lenhart, Richard A. Helmers, Michele Renee Eberlee, Heather Costley, Joel B. Roberts and Robert S. Kaplan
Primary care physicians are overburdened with growing complexities and increasing expectations for primary care visits. To meet expectations, primary care physicians must multitask during visits and spend extra hours in the office for charting, billing, and... View Details
Keywords: Health Care and Treatment; Groups and Teams; Job Design and Levels; Health Industry
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Singh, Gagandeep, Jill G. Lenhart, Richard A. Helmers, Michele Renee Eberlee, Heather Costley, Joel B. Roberts, and Robert S. Kaplan. "Collaborative Rooming: An Innovative Pilot Project to Overcome Primary Care Challenges." Wisconsin Medical Journal 121, no. 4 (December 2022): 306–309.
  • February 1996 (Revised February 2008)
  • Case

Toshiba: Ome Works

By: H. Kent Bowen, Janice H. Hammond, Sylvie Ryckebusch and Hiroshi Uchikoga
In 1995, Toshiba was the market leader in portable computer sales worldwide. This case describes the assembly of portable notebook computers in Toshiba's Ome factory in Ome, Japan, providing insights into some of the reasons for Toshiba's success. In addition to... View Details
Keywords: Factories, Labs, and Plants; Employees; Job Design and Levels; Production; Hardware; Japan
Citation
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Bowen, H. Kent, Janice H. Hammond, Sylvie Ryckebusch, and Hiroshi Uchikoga. "Toshiba: Ome Works." Harvard Business School Case 696-059, February 1996. (Revised February 2008.)
  • 01 Aug 2012
  • What Do You Think?

Should CEOs Worry About ‘Too Big to Succeed?’

(through outsourcing), and give their jobs meaning, then overall size will cease to be much of an issue." Shadreck Salli agreed, commenting that "Any entity is designed to function at different... View Details
Keywords: by James Heskett; Manufacturing; Financial Services
  • March 2023 (Revised May 2023)
  • Case

OneTen at Delta Air Lines: Catalyzing Family-Sustaining Careers for Black Talent (A)

By: Linda A. Hill and Lydia Begag
It was December 10, 2020, and Ed Bastian, the Chief Executive Officer (CEO) of Delta Air Lines (Delta), had just finished a meeting with Joanne Smith, Executive Vice President and Chief People Officer, and Keyra Lynn Johnson, the Chief Diversity and Inclusion Officer.... View Details
Keywords: Recruitment; Training; Race; Equality and Inequality; Corporate Social Responsibility and Impact; Job Design and Levels; Air Transportation Industry; United States
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Hill, Linda A., and Lydia Begag. "OneTen at Delta Air Lines: Catalyzing Family-Sustaining Careers for Black Talent (A)." Harvard Business School Case 423-072, March 2023. (Revised May 2023.)
  • 09 Jul 2013
  • Research & Ideas

Catching Up With Boards--Jay Lorsch

couple of decades, however, there's been growing pressure to separate the two jobs in the interest of more effective checks and balances. This comes mostly from the big state employee pension funds like CalPERS, some of the big union... View Details
Keywords: by Jim Aisner
  • September 2008 (Revised April 2009)
  • Supplement

Martha Goldberg Aronson: Challenges at Mid-Career (B)

By: William W. George
Martha Goldberg Aronson of Medtronic is trying to decide whether to accept the offer from Medtronic CEO Bill Hawkins to become senior vice president and chief talent officer. Aronson returned from an executive role in Europe just 18 months before as vice president,... View Details
Keywords: Decision Choices and Conditions; Job Design and Levels; Leadership; Managerial Roles; Work-Life Balance
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George, William W. "Martha Goldberg Aronson: Challenges at Mid-Career (B)." Harvard Business School Supplement 409-030, September 2008. (Revised April 2009.)
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