Food Service - Publications - Faculty & Research

10 May 2020
Blog Post

Let’s Hear it For the Moms – The Incredible Balancing Act of Student Mothers

the dorm lounges with a balloon arch, tablecloths over the pool table, flowers, and a sumptuous brunch spread. We played games and there was a huge turnout from our section – both girls and guys. Dominique Lacassie | Class of 2021 Little(s): Elisa (1) Pre-HBS Industry:... View Details

September 2013 (Revised August 2015)
Background Note

Leadership and Teaming

By: Ethan Bernstein

Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details

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May 2020 (Revised March 2022)
Case

The Coronavirus (COVID-19) Pandemic and the Global Economy (A)

By: Alberto Cavallo and Christian Godwin

In April 2020, the world struggled to contain the exponential escalation of the coronavirus (COVID-19) pandemic. Dozens of countries had imposed restrictions on travel, work, and social gatherings. A large share of the global population was under lockdowns and... View Details

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01 Jun 2020
News

Meal Plan

Image by John Ritter In 2019, US restaurants topped $860 billion in revenues; prior to COVID-19, Americans spent more for food away from home than food purchased for at-home consumption, whether it be a... View Details

Keywords: Julia Hanna; restaurants; COVID-19; pandemic; recovery; Food Services and Drinking Places; Food Services and Drinking Places; Food Services and Drinking Places; Food Services and Drinking Places

15 Mar 2024
News

Hungry for Change

As a management consultant at Kurt Salmon, Kate Flynn (MBA 2012) often worked with clients in the packaged food industry. She saw customers asking for healthier and more sustainable foods, and she herself was seeking better options. From that hunger, Sun & Swell was... View Details

01 Mar 2004
News

Ron Shaich’s Café Society

Ron Shaich (MBA 1978) is cofounder, chairman, and CEO of Panera Bread, the fast-growing bakery-café chain with over six hundred locations in mostly suburban markets across the United States. Panera’s ability to deliver high-quality food... View Details

Keywords: Susan Young; Food Services and Drinking Places; Food Services and Drinking Places

December 2007
Case

Akshaya Patra: Feeding India's Schoolchildren

By: David M. Upton, Christine Ellis, Sarah Lucas and Amy Yamner

Describes a highly successful effort by an Indian Charity to feed poor schoolchildren at lunchtime. This provides two significant benefits. It improves nutrition for the children, and helps keep them in school since the provided meal is occasionally the only meal they... View Details

Keywords: Food; Service Operations; Education; Philanthropy and Charitable Giving; Food and Beverage Industry; India

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01 Mar 2014
News

In My Humble Opinion: Ian Calhoun (MBA 2010)

direction, you're not going to end up with great results." Favorite food memory: Helping out with ravioli for Thanksgiving, chicken cacciatore in winter. "My grandmother is Italian." Post-work meal: Eaten around 11 p.m. or later, often at... View Details

Keywords: Hanna, Julia; 80 Thoreau; Food Services and Drinking Places; Food Services and Drinking Places

03 Aug 2022
News

Hungry for Change

Management consulting doesn’t lend itself to a balanced diet. Always on the go for her projects at Kurt Salmon, Kate Flynn (MBA 2012) would grab whatever packaged food appeared healthiest to her. For a long time, she sought low-calorie... View Details

Keywords: April White

December 2004 (Revised June 2005)
Case

Chez Cora

By: David E. Bell, Hal Hogan and Carin-Isabel Knoop

Chez Cora is a chain of breakfast restaurants that successfully expanded from Quebec to Ontario. Is it organized appropriately for more growth? Could the concept work in the United States? If so, how should a migration to the United States be structured? Includes color... View Details

Keywords: Food; Global Strategy; Innovation Strategy; Growth Management; Service Operations; Food and Beverage Industry; Food and Beverage Industry; Canada; United States

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01 Dec 2014
News

Forecasting ’15

Food Lab “The cronut is not the last of its type. We’ll continue to see a lot of excitement and hype around crazy food things, usually something that is fat-on-fat-on-sugar-on-more-fat. But in 2015 we’ll... View Details

Keywords: Food Services and Drinking Places; Food Services and Drinking Places; Food Services and Drinking Places; Food Services and Drinking Places

01 Oct 2002
News

What's Cookin'

chocolate-chip cookies. Fox, who owns Community Bakery in Little Rock, Arkansas, says he never imagined he'd one day make his living absorbed in the business of food and its many challenges, including long hours, the unending demand for... View Details

Keywords: Hanna, Julia

26 Jan 2015
News

The Ingredients for Success

something in a different way.” Markowitz was surrounded by creative types recently as she presented NOCHI’s plans to a group that included restaurant owners, tourism officials, chefs, and food business entrepreneurs. Ti Martin stood up to... View Details

Keywords: Tyler Bridges; Food Services and Drinking Places; Food Services and Drinking Places; Food Services and Drinking Places

03 Mar 2020
News

Can This Man Change the American Diet?

average American consuming 3.1 servings of meat daily, Muir (MBA 2004) realized that food was a place he could make a difference. In 2008 he started Clover Food Lab with the goal of making vegetables... View Details

Keywords: Agriculture

01 Sep 2013
News

Alumni News | Book Briefs

Life, Liberty, and the Pursuit of Food Rights: The Escalating Battle over Who Decides What We Eat by David E. Gumpert (OPM 5, 1981) (Chelsea Green Publishing) Do Americans have the right to get their food... View Details

Keywords: Educational Services; Educational Services; Educational Services; Educational Services

01 Sep 2011
News

The Spangler Effect

away,” says Todd Mulder, food services general manager for Restaurant Associates, the hospitality firm that manages all campus food operations. “They are impressed that you can... View Details

Keywords: Roger Thompson; Educational Services; Educational Services

11 Dec 2017
News

Growing from Within

guest counts on a daily basis across the restaurant portfolio as well as operating metrics such as speed and accuracy of service and food quality. Also very important are customer and people metrics. The... View Details

Keywords: Dan Morrell; Food Services and Drinking Places; Food Services and Drinking Places

14 Nov 2019
News

Keeping Red Lobster Fresh

to do is work on is following a phased plan. And there are three phases to the plan. Phase one was fixing the fundamentals of the business, which are making sure you're operating well, making sure you got high-quality food and system.... View Details

Keywords: Food Services and Drinking Places; Food Services and Drinking Places

01 Mar 2015
News

Feedback

herbs. Every time we go to the US, we think how late the market is in getting out a good frozen food chain. I hope Luvo will soon become a household name even for cooks without a microwave. —Denise Dampierre (MBA 1988) via alumni.hbs.edu... View Details