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  • 04 Jan 2016
  • Blog Post

5 Ways to Motivate Employees After the Holiday Season

Wednesdays: Health and wellness eases stress and promotes increased productivity. Every Wednesday, go for a walk as a team, take an exercise class, or ask employees to bring in a healthy lunch option and take the time to sit together and... View Details
Keywords: All Industries

    Service Productivity Management

    Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates... View Details
    • 10 May 2023
    • Video

    Driving Climate Performance Through Accountability and Governance

    • 05 Dec 2022
    • News

    5 Companies Where Employees Move Up the Ladder Fast

    • 13 Dec 2010
    • Research & Ideas

    Managing the Support Staff Identity Crisis

    behavior. It becomes a vicious, self-fulfilling prophecy.” Perplexed, he posed the same question to employees from the human resources department of another corporation, and then again to the corporate finance department of yet another... View Details
    Keywords: by Carmen Nobel
    • Article

    Can You Cut 'Turn Times' Without Adding Staff?

    By: Ethan Bernstein and Ryan W. Buell
    The president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, goes undercover as a service crew member to discover how and whether his employees can speed up cleaning, checking, restocking, and... View Details
    Keywords: Employee Empowerment; Employee Motivation; Turnaround; Service Operations; Employees; Motivation and Incentives; Leadership; Air Transportation Industry; Japan
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    • Research Summary

    Crisis Management

    By: Dutch Leonard
    This project examines the special challenges of leadership in crisis situations and the associated challenges of leadership in preparing in advance for the possibility of crises to come. It includes both physical life safety crises (natural disasters, industrial... View Details
    • September 2002
    • Case

    Seattle Public Schools, 1995-2002 (B): The Performance Agenda

    Describes the implementation in Seattle Public Schools, under the direction of Superintendent Joseph Olchefske, of a systemwide standards and accountability scheme, known as the Performance Agenda. The Performance Agenda set academic standards for students and defined... View Details
    Keywords: Leadership; Management Practices and Processes; Social Entrepreneurship; Education; Education Industry; Seattle
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    • 05 Nov 2024
    • Research & Ideas

    AI Can Help Leaders Communicate, But Can't Make Employees Listen

    If a chatbot can Slack convincingly in the boss’s voice, will employees follow orders once they realize the CEO is actually a machine? A novel two-part study finds that an artificial intelligence (AI) chatbot trained to write like a... View Details
    Keywords: by Ben Rand; Information Technology; Technology
    • 08 Feb 2021
    • News

    The Limitless Boundaries of Employee Surveillance

    Keywords: Privacy
    • Research Summary

    Family Business Management

    John Davis is developing cases and other course materials on family business management for the Executive Education program Families in Business: From Generation to Generation, Families in Business/China, the Owner/President Management... View Details
    • May 2013
    • Article

    The Performance Frontier: Innovating for a Sustainable Strategy

    By: Robert G. Eccles and George Serafeim
    By now most companies have sustainability programs. They're cutting carbon emissions, reducing waste, and otherwise enhancing operational efficiency. But a mishmash of sustainability tactics does not add up to a sustainable strategy. To endure, a strategy must address... View Details
    Keywords: Sustainability; Innovation; Environment; Corporate Reporting; Corporate Social Responsibility; Governance; Strategy; Value; Corporate Social Responsibility and Impact; Performance; Environmental Sustainability; Innovation and Invention
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    • 09 Jul 2001
    • Research & Ideas

    Does Misery Love Companies? How Social Performance Pays Off

    Corporations have responded to society's plea to provide innovative solutions to deep-seated problems of human misery. Organization and management scholarship can play an important role in understanding and guiding this corporate action.... View Details
    Keywords: by Joshua D. Margolis & James P. Walsh
    • 11 Jan 2022
    • Research & Ideas

    Feeling Seen: What to Say When Your Employees Are Not OK

    workers may feel it is intrusive. Or they may feel a manager is asking how they’re feeling, but isn’t sticking around to hear the answer. “Managers are not going to gain the benefits if they’re not willing to then put in the effort to... View Details
    Keywords: by Pamela Reynolds
    • 28 Jan 2019
    • Research & Ideas

    Forget Cash. Here Are Better Ways to Motivate Employees

    rewarded, despite the fact that US companies are spending more than a fifth of their budgets on wages. What employees crave even more is to feel that their managers appreciate them and aren’t afraid to show... View Details
    Keywords: by Dina Gerdeman
    • October 2005 (Revised October 2006)
    • Case

    Infosys (A): Strategic Human Resource Management

    By: Thomas J. DeLong, Jaya Tandon and Ganesh Rengaswamy
    Hema Ravichandar, head of human resources, was given a new and aggressive milestone to reach: ensure Infosys is on the Top 10 lists of both Best Performing Companies and Best Employers by 2007. No large organization had ever been able to achieve this distinction... View Details
    Keywords: Business Growth and Maturation; Transition; Cost; Human Resources; Employee Relationship Management; Problems and Challenges; Competitive Strategy; Information Technology Industry
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    • May 14, 2024
    • Article

    One Way to Help Employees Build Emergency Savings

    By: Timothy Flacke and Peter Tufano
    Intentional cooperation between two organizations — BlackRock, a major asset management firm, and national non-profit, Commonwealth — created the conditions for the nation’s largest payroll processor, multiple U.S. employers, retirement record keepers, and others to... View Details
    Keywords: Saving; Personal Finance; Income; Nonprofit Organizations; Corporate Social Responsibility and Impact; Partners and Partnerships
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    • 08 Aug 2023
    • Research & Ideas

    Black Employees Not Only Earn Less, But Deal with Bad Bosses and Poor Conditions

    published in American Sociological Review in April, Zhang measured culture, manager quality, and work-life balance based on almost 933,000 employee reviews of 8,800 companies on the career website... View Details
    Keywords: by Michael Blanding
    • September 2024
    • Article

    A Potential Pitfall of Passion: Passion Is Associated with Performance Overconfidence

    By: Erica R. Bailey, Kai Krautter, Wen Wu, Adam D. Galinsky and Jon M. Jachimowicz
    Having passion is almost universally lauded. People strive to follow their passion at work, and organizations increasingly seek out passionate employees. Supporting the benefits of passion, prior research finds a robust relationship between passion and higher levels of... View Details
    Keywords: Interests; Personal Characteristics; Performance Evaluation
    Related
    • 07 Aug 2014
    • News

    A Fairer Way of Giving Credit Where It's Due

    Keywords: employee management; collaborative credit