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- Faculty Publications (40)
Show Results For
- All HBS Web (433)
- Faculty Publications (40)
- 02 Sep 2008
- First Look
First Look: September 3, 2008
Standard for Quality Management Systems Affects Employees and Employers Authors:David I. Levine, Michael W. Toffel Abstract Several studies have examined how the ISO 9001 Quality Management System standard affects organizational outcomes... View Details
Keywords: Sean Silverthorne
- 25 Jun 2019
- Research & Ideas
The Powerful Strategic Tool Companies Should Not Try to Control
rules to try to influence behavior. Doing so, however, requires firms to understand and abide by the community ethos. Kost: Could you tell me about a case in which a company used the expertise and feedback of a user community to gain... View Details
Keywords: by Danielle Kost
- 07 Oct 2024
- Blog Post
Four Ways to Make The Most of Your Company Events
from “day in the life” perspective from recent interns or current full-time employees working in a job that may be available Detail your company’s commitment to diversity, inclusion, and belonging. Diverse representation in recruiting... View Details
- Web
Online Entrepreneurial Marketing Course | HBS Online
influencing the stakeholders making purchasing decisions Understand the importance of brand-building and the key components of an effective brand Build a media strategy across paid, earned, and owned channels Evaluate and identify growth opportunities Who Will Benefit... View Details
- Web
Four Ways to Make The Most of Your Company Events - Recruiting
excitement about your organization make the best ambassadors to introduce to students Select representatives who are currently in the role you are hiring for. Students love to hear from “day in the life” perspective from recent interns or current full-time View Details
- 22 Feb 2022
- News
Vision: Learning Curve
cares that provide nutrition, health care, and educational support for mothers and young children—represent a particularly rich target. Rocket is currently working with the Ministry of Women and Child Development, which runs the centers, to help the country’s 1.4... View Details
- 18 May 2010
- First Look
First Look: May 18
executives at a major multinational corporation, and with participants in an open-enrollment program at a major business school. Student course feedback and a follow-up survey administered about one year after the course suggest that the... View Details
Keywords: Martha Lagace
- 06 Aug 2014
- Research & Ideas
Climbing Down from the Ivory Tower
police to protect the citizens. Olstrom dubbed the phenomenon "co-production." Since then, it has become common for organizations to treat consumers as production partners. Many high-tech firms hire existing customers to beta-test early versions of products, in order... View Details
- 06 Jul 2009
- What Do You Think?
Are You Ready to Manage in an Irrational World?
individual receives in relation to what he or she perceives and expects. Because this is highly subjective, the argument goes, generalizations (many of them currently taught in conventional courses) about how to manage are practically useless. Instead, managers should... View Details
Keywords: by Jim Heskett
- 16 Oct 2012
- First Look
First Look: October 16
2011. Setting/Participants: Participants included 4,642 employees of a large hospital in Boston, MA, who were regular cafeteria patrons. Interventions: The first intervention was a traffic-light style color-coded labeling system... View Details
Keywords: Sean Silverthorne
- Web
Online Transforming Customer Experiences Course | HBS Online
Syllabus Enrollment Stories FAQs Enroll Now Key Concepts Design a defined, service-driven value proposition Understand sustainable pricing, the service-profit chain, and customer journeys Motivate employees to deliver exceptional,... View Details
- 17 Apr 2015
- News
A Driving Force for a Sustainable World
“The feedback I got was I was too young and I was a woman,” she says. “They said, ‘Stay with us. You need maturity. In a year, you will be promoted.’” Instead, she left the firm and chose a more entrepreneurial experience in managing a... View Details
- 19 Mar 2006
- Research & Ideas
Do I Dare Say Something?
As every company knows, employees are its greatest resource. It's more than a shame, then, that many workers are either not encouraged or afraid to speak up and communicate ideas at work. Employers are losing valuable knowledge and... View Details
Keywords: by Sarah Jane Gilbert
- 11 Jul 2005
- Research & Ideas
The New International Style of Management
feedback logically and 'toned down' my comments to show respect, while still providing constructive ideas. Initially, he seemed to take the feedback well. But then I gradually noticed a distancing in our... View Details
Keywords: by Garry Emmons
- 01 Jun 2005
- News
Do You Speak Business?
in either a team or a one-on-one setting.” Continues Klump, “I understood enough of Chinese culture to know that you rarely, if ever, confront someone in a group setting, as maintaining face is important. So I waited to have a one-on-one session with my boss, in which... View Details
Keywords: Garry Emmons
- 01 Dec 2018
- News
Hard Choices
a waypoint on the road to long-term maximization, or could it be anathema to the achievement of that goal? So let me ask, does paying employees as little as you can get away with serve to maximize profits, or does treating them fairly and... View Details
Keywords: Seth Klarman (MBA 1982)
- 01 Feb 1999
- News
Short Takes
over a five-month period, she observed 8 teams and surveyed some 427 employees. Edmondson found that members of teams with higher levels of psychological safety (those characterized by greater mutual respect and trust) were more likely to ask thoughtful questions,... View Details
Keywords: Judith A. Ross
- 27 Jul 2017
- News
Seeing a Way Forward
Wow salauno, a major initiative that was designed to raise awareness among employees as to the impact their actions have on patients. It also demonstrated ways in which to improve the overall patient experience. “This project touched... View Details
Keywords: Jennifer Myers
- 23 Aug 2019
- Blog Post
A Summer of Peaks and Swells: Interning at Patagonia
its two thousand employees have the means and the will to prove to the rest of the business world that doing the right thing makes for a good and profitable business.” There was meaningful work to be a part of at Patagonia. In discovering... View Details
- 01 Sep 2012
- News
What’s the Big Idea?
Issue Focus: Ideas & Impact Illustration by Timothy Cook An Intellectual Capital: Some Influential HBS Ideas, at a Glance Pleasure in Progress Teresa Amabile It sounds so obvious: Employees who make meaningful progress in their work enjoy... View Details