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  • 01 Oct 2013
  • First Look

First Look: October 1

models to reliably deliver customer service excellence. The case also helps students understand the role of employee management systems in creating consistent service experiences and introduces a set of View Details
Keywords: Sean Silverthorne
  • 07 Dec 2017
  • News

Does Time Pressure Help or Hinder Creativity at Work?

  • May 2024
  • Case

SofMedica Group: Managing Growth

By: Boris Groysberg and Sarah L. Abbott
SofMedica Group had expanded from its origins as a medical equipment distributor in Romania to a holding company with four business lines operating in six countries. This expansion had been driven by SofMedica’s mission: to make cutting edge medical technology... View Details
Keywords: Growth; Healthcare Access; Healthcare; Medical Devices; Medical Equipment ＆ Devices; Medical Care; Eastern Europe; Quality Management System; Health Care and Treatment; Growth Management; Education; Organizational Change and Adaptation; Quality; Leadership; Mission and Purpose; Expansion; Developing Countries and Economies; Technological Innovation; Health Industry; Medical Devices and Supplies Industry; Europe; Romania
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  • Research Summary

Current working papers

Organizational restructuring: the influence of formal and informal structure on tie formation. This paper considers how changes in formal structure and a key element of informal structure – the embeddedness of employee... View Details

  • 14 Sep 2010
  • First Look

First Look: September 14, 2010

http://www.people.hbs.edu/ffoley/IPRImit.pdf Venture Capital Investment in the Clean Energy Sector Authors:Shikhar Ghosh and Ramana Nanda Publication:In America's Energy Innovation Problem Abstract We examine the extent to which venture... View Details
Keywords: Sean Silverthorne
  • April 2021
  • Case

Glass-Shattering Leaders: Jack Rivkin

By: Boris Groysberg and Colleen Ammerman
Jack Rivkin’s innovative approach to hiring, developing, and retaining employees created opportunities for female analysts to thrive at the equity research department he led, and also made the entire department more effective. Rivkin fostered a culture of gender... View Details
Keywords: Gender Inclusivity; Leadership; Organizational Culture; Gender; Talent and Talent Management
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  • 31 Mar 2002
  • Research & Ideas

You’re Wasting Your Employees! What You Can Do About It

operations of any company that wishes to flourish in the new age. And yet, a decade of organizational delayering, destaffing, restructuring, and reengineering has produced employees who are more exhausted than empowered, more cynical than... View Details
Keywords: by Christopher A. Bartlett & Sumantra Ghoshal
  • Article

Policy Implications of Weak Patent Rights

By: James J. Anton, Hillary Greene and Dennis Yao
Patents vary substantially in the degree of protection provided against unauthorized imitation. In this chapter we explore a range of work addressing the economic and policy implications of "weak" patents—patents that have a significant probability of being overturned... View Details
Keywords: Patents; Motivation and Incentives; Entrepreneurship; Competition; Policy; Innovation and Invention; Rights; Monopoly; Business Startups
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    Suraj Srinivasan

    Suraj Srinivasan is the Philip J. Stomberg Professor of Business Administration, a member of the Accounting and Management faculty unit, and chair of the View Details

    Keywords: accounting industry; financial services
    • 20 Jan 2015
    • First Look

    First Look: January 20

    FASB, particularly on the use of fair values in accounting. We find evidence that auditor lobbying is driven by prevailing standards of litigation and regulatory scrutiny and by support for fair-value accounting. But we find no evidence... View Details
    Keywords: Sean Silverthorne
    • 17 Oct 2011
    • Research & Ideas

    How ‘Hybrid’ Nonprofits Can Stay on Mission

    For those who like to view things in black and white, it's tempting to divide the working world into two camps. There is the for-profit sector, primarily driven by the prospect of financial success. And then there's the not-for-profit... View Details
    Keywords: by Carmen Nobel
    • 07 Dec 2022
    • Blog Post

    2022 Climate Symposium: Tackling Climate Together

    The theme of the 2022 Annual Climate Symposium was “Tackling Climate Together” with a focus on the intersectionality of climate change and the critical need for businesses, individuals, policy makers, and consumers to come together to develop View Details
    • 19 Feb 2008
    • Research & Ideas

    Radical Design, Radical Results

    When furniture designer Herman Miller presented a prototype of its sleek, mesh Aeron chair to a consumer focus group, many asked if they could see a finished, upholstered version. Innovative product design can be a risky proposition. Yet... View Details
    Keywords: by Julia Hanna; Consumer Products
    • 23 Dec 2002
    • Research & Ideas

    Partnering and the Balanced Scorecard

    propositions that lead customers to do more business and at higher margins with the company Innovation and excellence in products, services, and processes The capabilities and alignment of employees and... View Details
    Keywords: by Robert S. Kaplan & David P. Norton
    • 9 Jul 2021
    • Interview

    Matthew Barzun and Amy Edmondson

    By: Amy C. Edmondson and Matthew Barzun
    Writer Matthew Barzun speaks with Harvard Professor and author Amy Edmondson about Barzun's book, "The Power of Giving Away Power: How the Best Leaders Learn to Let Go". Matthew Barzun has served as U.S. ambassador to the United Kingdom and Sweden. He served as... View Details
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    • September–October 2020
    • Article

    When It's Time to Pivot, What's Your Story?: How to Sell Stakeholders on a New Strategy

    By: Rory McDonald and Robert Bremner
    To succeed, a new company must rally investors, staff, customers, and the media around a good story. But often that narrative turns out to be wrong, and entrepreneurs realize they need to change direction. How that shift is communicated can have a huge impact on a... View Details
    Keywords: Entrepreneurship; Business Model; Strategy; Change Management; Organizational Change and Adaptation; Communication Strategy; Business and Stakeholder Relations
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    • July–August 2018
    • Article

    Learning by Contributing: Gaining Competitive Advantage Through Contribution to Crowdsourced Public Goods

    By: Frank Nagle
    As the economy becomes more information based, firms are increasingly using crowdsourced public goods as inputs for innovation and production. Counterintuitively, some firms pay their employees to contribute to the creation of these goods, which can be used freely by... View Details
    Keywords: Open Source Distribution; Applications and Software; Competitive Strategy; Learning; Competitive Advantage
    Related

      When It's Time to Pivot, What's Your Story?

      To succeed, a new company must rally investors, staff, customers, and the media around a good story. But often that narrative turns out to be wrong, and entrepreneurs realize they need to change direction. How that shift is communicated can have a huge impact on a... View Details

      • 31 Mar 2011
      • Working Paper Summaries

      What Do CEOs Do?

      Keywords: by Oriana Bandiera, Luigi Guiso, Andrea Prat & Raffaella Sadun
      • 11 Sep 2012
      • First Look

      First Look: September 11

      slavery. Rather, innovation was, in a sense, a byproduct of bondage. The immense control of planters over their slaves enabled the development of management "controls." Slaves became the subjects of management experiments, their... View Details
      Keywords: Sean Silverthorne