Email - Publications - Faculty & Research

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Finding Job Opportunities - Alumni

get on the radar screens of executive search firms, make sure your LinkedIn profile is up-to-date. Write a summary that highlights the leadership challenges that you would be able to best help an organization overcome. Do not forget to include information under your... View Details

26 Apr 2024
HBS Case

Deion Sanders' Prime Lessons for Leading a Team to Victory

Boost They Need Every Company Should Have These Leaders—or Develop Them if They Don't Being a Team Player: Why College Athletes Succeed in Business Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details

Keywords: by Avery Forman; Sports

22 Feb 2024
Research & Ideas

How to Make AI 'Forget' All the Private Data It Shouldn't Have

mitigate those mistakes. You Might Also Like: How Will the Tech Titans Behind ChatGPT, Bard, and LLaMA Make Money? How Should Artificial Intelligence Be Regulated—if at All? Is AI Coming for Your Job? Feedback or ideas to share? Email the... View Details

Keywords: by Rachel Layne; Technology; Information Technology

28 Aug 2023
Research & Ideas

How Workplace Wellness Programs Can Give Employees the Energy Boost They Need

strategy to improve performance and drive bottom-line results. You Might Also Like: Your Best Employees Are Burning Out: A Framework for Retaining Talent Are Your Employees Passing Up Incentives? Try Promoting the Programs More Building an Inclusive Workplace? Prepare... View Details

Keywords: by Hise Gibson

05 Sep 2023
Book

Thriving After Failing: How to Turn Your Setbacks Into Triumphs

Action Orientations Can Help You Meet the Moment Four Steps to Building the Psychological Safety That High-Performing Teams Need Today How to Learn from the Big Mistake You Almost Make Feedback or ideas to share? Email the Working... View Details

Keywords: by Michael Blanding

31 Oct 2022
Research & Ideas

Why the Largest Minority Group Faces the Most Hate—and How to Push Back

Like: When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions How Systemic Racism Can Threaten National Security Hate Crime Increases with Minoritized Group Rank Feedback or ideas to share? Email the Working Knowledge... View Details

Keywords: by Pamela Reynolds

21 Nov 2023
Op-Ed

The Beauty Industry: Products for a Healthy Glow or a Compact for Harm?

In my recently published book Deeply Responsible Business, I write about business leaders since the 19th century who have acted responsibly, often by putting the welfare of their communities above the idea of maximizing profits. I make a sharp distinction between... View Details

Keywords: by Geoffrey Jones; Beauty & Cosmetics

Program

Driving Nonprofit Performance and Innovation—Virtual

processed in time to grant admission. Read More Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a program... View Details

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Connect with Clubs - Recruiting

may require yearly sponsorship. Aerospace & Defense Club Co-Presidents James Sorensen jsorensen@mba2026.hbs.edu Ryan Holte rholte@mba2027.hbs.edu Bethany Russell brussell@mba2026.hbs.edu Club Email aero@studentclubs.hbs.edu Africa... View Details

January–February 2018
Article

Some Customers Would Rather Leave Without Saying Goodbye

By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie

We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details

Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior

Citation

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Web

Entrepreneurs-in-Residence - Entrepreneurship

learn more about the Rock Center for Entrepreneurship, please email us at rockcenter@hbs.edu . Gil Addo SVP, Specialty Care Solutions RubiconMD acquired by CVS Health Andrzej Baraniak Founder / Chief Revenue Officer Albert Eric Boutin... View Details

17 Jan 2024
Research & Ideas

Are Companies Getting Away with 'Cheap Talk' on Climate Goals?

Companies regularly set ambitious climate goals, but these plans often end up like many people’s New Year’s resolutions: unmet aspirations that quietly fizzle out. While companies often gain positive media attention by trumpeting plans for reducing greenhouse gas... View Details

Keywords: by Tim Gray

25 Jun 2024
Research & Ideas

Rapport: The Hidden Advantage That Women Managers Bring to Teams

Middle Manager of the Future: More Coaching, Less Commanding Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Image created by HBSWK with assets from AdobeStock/Vera Kuttelvaserova View Details

Keywords: by Kara Baskin; Food & Beverage

16 May 2023
HBS Case

How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’

new pickup trucks.” You Might Also Like: Are Companies Actually Greener—or Are They All Talk? Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct? Effective Leaders Share the Spotlight with Their Teams Feedback or ideas to share? View Details

Keywords: by Avery Forman

31 May 2023
HBS Case

From Prison Cell to Nike’s C-Suite: The Journey of Larry Miller

business. Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Images above courtesy of the Miller family, Nathaniel S. Butler/National Basketball Association via Getty Images, and Bettmann/Bettman via Getty... View Details

Keywords: by Jamal Meneide; Entertainment & Recreation; Consumer Products

22 Aug 2016
Research & Ideas

Master the One-on-One Meeting

from a group meeting or standup unless there are specific things you took off-line in that meeting or need to provide/get constructive feedback. 24 hours or so before the meeting, email the employee a list of what you’d like to cover. Try... View Details

Keywords: by Julia B. Austin

30 Apr 2024
Book

When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

Reprinted with permission from Edward Elgar Publishing. You Might Also Like: Doing Well by Doing Good? One Industry’s Struggle to Balance Values and Profits 6 Strategies for Building Socially Responsible—and Profitable—Companies Giving Back: Consumers Care More About... View Details

Keywords: by Dina Gerdeman

15 Aug 2023
HBS Case

(Virtual) Reality Check: How Long Before We Live in the 'Metaverse'?

the metaverse. It is like we are trying to talk about the internet, but email hasn't been invented yet.” Meanwhile, Apple recently unveiled a new $3,500 headset called Vision Pro, although the company isn’t referring to its technology as... View Details

Keywords: by Jay Fitzgerald; Technology; Computer; Information Technology

17 Feb 2020
Sharpening Your Skills

How Entrepreneurs Can Find the Right Problem to Solve

“Our conversion rate from click to sign-up was 50 percent.” “We interviewed a bunch of people and they said they’d use our product if we built it.” These quotes suggest the entrepreneurs may have found an audience interested enough to click on an ad and provide an... View Details

Keywords: by Julia Austin

12 Mar 2024
HBS Case

How Used Products Can Unlock New Markets: Lessons from Apple's Refurbished iPhones

Some of Apple’s most loyal customers think nothing of upgrading to the latest iPhone every time one comes out. But what about consumers who can’t splurge on a $1,000 iPhone 15 Pro? And what about the electronic waste that would accrue if people threw away functional... View Details

Keywords: by Rachel Layne; Electronics; Information Technology

Publications