Email - Publications - Faculty & Research

28 Aug 2023
Research & Ideas

How Workplace Wellness Programs Can Give Employees the Energy Boost They Need

strategy to improve performance and drive bottom-line results. You Might Also Like: Your Best Employees Are Burning Out: A Framework for Retaining Talent Are Your Employees Passing Up Incentives? Try Promoting the Programs More Building an Inclusive Workplace? Prepare... View Details

Keywords: by Hise Gibson

Web

Finding Job Opportunities - Alumni

executive search firms, make sure your LinkedIn profile is up-to-date. Write a summary that highlights the leadership challenges that you would be able to best help an organization overcome. Do not forget to include information under your work experience that supports... View Details

22 Aug 2016
Research & Ideas

Master the One-on-One Meeting

from a group meeting or standup unless there are specific things you took off-line in that meeting or need to provide/get constructive feedback. 24 hours or so before the meeting, email the employee a list of what you’d like to cover. Try... View Details

Keywords: by Julia B. Austin

Article

Large-Scale Field Experiment Shows Null Effects of Team Demographic Diversity on Outsiders' Willingness to Support the Team

By: Edward H. Chang, Erika L. Kirgios and Rosanna K. Smith

Demographic diversity in the United States is rising, and increasingly, work is conducted in teams. These co-occurring phenomena suggest that it might be increasingly common for work to be conducted by demographically diverse teams. But to date, in spite of copious... View Details

Keywords: Field Experiment; Groups and Teams; Demographics; Diversity; Attitudes

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Program

Audit Committees in a New Era of Governance

program advisor via email or call 1.800.427.5577 (outside the U.S., call +1.617.495.6555). Application Submission We recommend that you apply at least four weeks before the program start date. You may use our online form or download an... View Details

24 Jul 2023
Research & Ideas

Part-Time Employees Want More Hours. Can Companies Tap This ‘Hidden’ Talent Pool?

Employees Can Apprenticeships Work in the US? Employers Seeking New Talent Pipelines Take Note Is AI Coming for Your Job? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/Portra View Details

Keywords: by Kara Baskin

Program

Advancing Women of Color in Leadership

admission. Read More Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a program advisor via View Details

31 Oct 2022
Research & Ideas

Why the Largest Minority Group Faces the Most Hate—and How to Push Back

Like: When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions How Systemic Racism Can Threaten National Security Hate Crime Increases with Minoritized Group Rank Feedback or ideas to share? Email the Working Knowledge... View Details

Keywords: by Pamela Reynolds

26 Mar 2024
Research & Ideas

How Humans Outshine AI in Adapting to Change

the (Proverbial) Fireworks Can Autonomous Vehicles Drive with Common Sense? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Designer's note: Image created uses elements from AdobeStock/scharfsinn86,... View Details

Keywords: by Rachel Layne; Technology; Information Technology

23 Jun 2023
HBS Case

This Company Lets Employees Take Charge—Even with Life and Death Decisions

Work: How the Pandemic Changed the Way We Collaborate How Long Does It Take to Improve an Organization’s Culture? Four Steps to Building the Psychological Safety That High-Performing Teams Need Today Feedback or ideas to share? Email the... View Details

Keywords: by Annelena Lobb; Health

January–February 2018
Article

Some Customers Would Rather Leave Without Saying Goodbye

By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie

We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details

Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior

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30 Apr 2024
Book

When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

Reprinted with permission from Edward Elgar Publishing. You Might Also Like: Doing Well by Doing Good? One Industry’s Struggle to Balance Values and Profits 6 Strategies for Building Socially Responsible—and Profitable—Companies Giving Back: Consumers Care More About... View Details

Keywords: by Dina Gerdeman

12 Mar 2024
HBS Case

How Used Products Can Unlock New Markets: Lessons from Apple's Refurbished iPhones

Some of Apple’s most loyal customers think nothing of upgrading to the latest iPhone every time one comes out. But what about consumers who can’t splurge on a $1,000 iPhone 15 Pro? And what about the electronic waste that would accrue if people threw away functional... View Details

Keywords: by Rachel Layne; Electronics; Information Technology

19 Sep 2023
HBS Case

How Will the Tech Titans Behind ChatGPT, Bard, and LLaMA Make Money?

Artificial Intelligence Be Regulated—if at All? Is AI Coming for Your Job? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: AI Generation View Details

Keywords: by Ben Rand; Technology; Information Technology

03 Oct 2023
Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

to Live Happier in 2023: Diversify Your Social Circle Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/cagkansayin View Details

Keywords: by HBS Staff

Web

Fellowships - Business History

three-page research proposal online no later than December 1, 2024. Letters of reference can be submitted online through interfolio or by email to bhi@hbs.edu with the applicant's name in the subject line. We are an equal opportunity... View Details

16 May 2023
HBS Case

How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’

new pickup trucks.” You Might Also Like: Are Companies Actually Greener—or Are They All Talk? Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct? Effective Leaders Share the Spotlight with Their Teams Feedback or ideas to share? View Details

Keywords: by Avery Forman

Program

Ascending the Peak: Finding the Leader Within—Virtual

responsibilities. Read More Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a program advisor via View Details

14 Sep 2023
Research & Ideas

Working Moms Are Mostly Thriving Again. Can We Finally Achieve Gender Parity?

Might Also Like: STEM Needs More Women. Recruiters Often Keep Them Out When Showing Know-How Backfires for Women Managers Too Nice to Lead? Unpacking the Gender Stereotype That Holds Women Back Feedback or ideas to share? Email the... View Details