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- All HBS Web
(2,358)
- People (9)
- News (788)
- Research (734)
- Events (4)
- Multimedia (7)
- Faculty Publications (457)
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- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
effort to educate its employees about the benefits of an outside-in perspective (it even launched a "customer- centricity university" for employees) and, second, a monumental effort to mobilize action. From building... View Details
- May 2021
- Teaching Note
From Globalization to Dual Digital Transformation: CEO Thierry Breton Leading Atos Into 'Digital Shockwaves'
By: Tsedal Neeley
Teaching Note for HBS Case Nos. 419-027 and 419-046. Thierry Breton, chairman and CEO of IT company Atos, faces a pivotal juncture. After spending eight intense years scaling the company globally to over 100,000 employees in 70 countries, he sees digital shockwaves... View Details
- 22 May 2018
- First Look
New Research and Ideas, May 22, 2018
McGinn Abstract—Using a randomized control trial, we examine whether offering adolescent girls nonmaterial resources—specifically, negotiation skills—can improve educational outcomes in a low-income country. In so doing, we provide the... View Details
Keywords: Dina Gerdeman
- 04 Apr 2011
- HBS Case
Reinventing the National Geographic Society
behaviors, and values of a legacy organization, changing a business model from paper to digital, capitalizing on huge brand awareness and international presence, and promoting cross-functional and cross-divisional collaboration. Increasing Geographic Knowledge Founded... View Details
- 26 Nov 2001
- Research & Ideas
How Toyota Turns Workers Into Problem Solvers
Healthcare Initiative, with broad community support, with cooperation from the Centers for Disease Control, and with backing from the Robert Wood Johnson Foundation. Also, we've been testing these ideas with our students: Kent in the first year View Details
- 25 Oct 2011
- First Look
First Look: October 25
scale and influence in the technology industries that fall under the incidence of their assets. We also discuss some efficiency issues raised by the growing prominence of patent merchants. Download the paper:... View Details
Keywords: Sean Silverthorne
- 11 May 2009
- Research & Ideas
The IT Leader’s Hero Quest
and ultimately an excellent journey to learning effective leadership skills in The Adventures of an IT Leader (Harvard Business Press). According to the novel's creators, a fictional approach allowed them to blend real-life incidents they had encountered as managers,... View Details
Keywords: by Martha Lagace
- 31 Jan 2023
- Research & Ideas
It’s Not All About Pay: College Grads Want Jobs That ‘Change the World’
Businesses seeking highly educated talent would do well to appeal to college graduates’ desire to “change the world.” And in doing so, they might change the world a little, too—by offering jobs that come with the unintended effect of... View Details
Keywords: by Rachel Layne
- 10 Oct 2011
- Research & Ideas
Retailing Revolution: Category Killers on the Brink
square foot have not improved significantly since the depths of the recession—and the decline in ROIC is even more stunning for category killers. “Best Buy and many similar businesses didn't see the bullet coming” The inexorable adoption of View Details
- 27 Jan 2015
- First Look
First Look: January 27
public market. Explores at the corporate level the tension between Edison's effort to generate profits while achieving excellent educational outcomes. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/813113-PDF-ENG Harvard... View Details
Keywords: Sean Silverthorne
- July 2014 (Revised August 2014)
- Case
AmazonFresh: Rekindling the Online Grocery Market
By: Rory McDonald, Clayton Christensen, Robin Yang and Ty Hollingsworth
More than a decade after the high-profile failures of several early online grocers, grocery remains the largest single U.S. retail category and one of the few that has not yet migrated online. Amazon began testing its grocery-delivery service, AmazonFresh, in Seattle,... View Details
Keywords: Innovation; New Markets; Grocery; Operations Strategy; Innovation and Invention; Strategy; Emerging Markets; Learning; Service Operations; Internet and the Web; Business Model; Food and Beverage Industry; United States
McDonald, Rory, Clayton Christensen, Robin Yang, and Ty Hollingsworth. "AmazonFresh: Rekindling the Online Grocery Market." Harvard Business School Case 615-013, July 2014. (Revised August 2014.)
- 30 Mar 2018
- What Do You Think?
What Should Mark Zuckerberg Do?
billion in seven trading days. One business columnist had proposed the creation of a federal Digital Protection Agency, whose job would be to “clean up toxic data spills, educate the public, and calibrate and levy fines.” Social media had... View Details
- 22 Jul 2008
- First Look
First Look: July 22, 2008
Hurricane Katrina as a catalyst for the transformation of the public education system in New Orleans, President Sarah Usdin and CEO Matt Candler must adapt their strategy to respond to a continuously shifting local context. By 2008,... View Details
Keywords: Martha Lagace
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
Again Rohit Deshpande, Sebastian S. Kresge Professor of Marketing. ORGANIZATIONAL DESIGN Tip: Use technology to scale your organization to current conditions An old canard applies to today's environment: Nobody notices information View Details
Keywords: by Sean Silverthorne
- 20 May 2014
- First Look
First Look: May 20
Hellenic Bottling Company) and the role of regulation in integrated reporting (Anglo-American). Download working paper: http://ssrn.com/abstract=2388716 Information Technology and the Distribution of Inventive Activity By: Forman, Chris,... View Details
Keywords: Sean Silverthorne
- 11 Jul 2016
- HBS Case
Neurodiversity: The Benefits of Recruiting Employees with Cognitive Disabilities
repetitious,” says Austin. “It’s important to do it correctly, but it’s very difficult to keep your attention on it well enough to do it correctly.” Austin wrote a case study on Specialisterne while at HBS in 2008, and invited Sonne to an executive View Details
- 17 Apr 2019
- Research & Ideas
How Managers Stifle Creativity
Bryant Ford Professor of Business Administration, Emerita, reflected on her research and its impact in an essay in Perspectives on Psychological Science, Educating Leaders Who Make a Difference in the World (pdf). More recently, she... View Details
Keywords: by Danielle Kost
- 07 May 2014
- What Do You Think?
How Should Wealth Be Redistributed?
of itself will do little to improve general social conditions Education and family are key ingredients in lasting income generation " Don Powell's suggestions reflected Hiller's concerns: "'Inequality' is a concept of relativity... View Details
Keywords: by James Heskett
- 25 Mar 2015
- HBS Case
Tate’s Digital Makeover Transforms the Traditional Museum
four museums, including the acclaimed Tate Modern—has pushed the boundaries of what an art museum can be. Its journey may be both a road map and a caution for many institutions—cultural and business—as they begin to explore the promise of digital View Details
- 07 May 2007
- Research & Ideas
Rediscovering Schumpeter: The Power of Capitalism
smart people of that time believed that technology had reached its limits and capitalism had passed its peak. Schumpeter believed the exact opposite, and of course he was right. Q: Schumpeter introduced the term “creative destruction” and... View Details