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- All HBS Web
(4,022)
- People (1)
- News (576)
- Research (2,811)
- Events (7)
- Multimedia (5)
- Faculty Publications (1,743)
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- 30 Jul 2019
- News
Turning Around Tesco
mantra to always put the customer first. Last year the company posted profits of nearly £1.7 billion; but the specter of Brexit instability looms large. “The thing about Brexit is it all depends on the detail” Lewis told the Daily Mail.... View Details
- 01 Jun 2018
- News
Ask the Expert: Star Search
retailer Wayfair. “They want to know, ‘Do I feel like I can add value and make a difference?’” Gulliver manages a 300-person team at Wayfair dedicated to helping the growing e-commerce company recruit and retain talent. Her role is... View Details
Keywords: Dan Morrell
- 01 Oct 1997
- News
Terence P. Stewart
For more than twenty years, Terry Stewart's work has placed him at the middle of some of the world's most contentious border disputes - the trade and legal battles that erupt when countries engage in practices such as dumping or restricting access to their internal... View Details
Keywords: Garry Emmons
- 13 Nov 2020
- News
Insatiably Curious
college, Ma worked as a project manager at Hewlett-Packard (HP), where she first realized she had an interest in business. “I had this insatiable curiosity about HP’s customers and the company’s... View Details
- 29 Apr 2016
- News
The First Five Years: Kelly McKenna (MBA 2015)
situations—gives them energy and motivation to fill out housing applications or job applications that they simply didn’t have before.” What does your role at ArtLifting involve? “A little bit of everything! As COO, my job is to work closely with our CEO to View Details
- 01 Jun 2013
- News
Collective Wisdom
and gain energy. A company like SAP has realized that relying on communities is a way to build support for features that customers will value, instead of blindly pushing out solutions and hoping for buy-in. It's a matter of firms... View Details
- 01 Sep 2005
- News
Business Plan Contest Has Many Winners
fashionable and custom-fitted bras to fuller-sized customers and the 85 percent of women who wear the wrong size. In the social enterprise track, the winner was India Info Village, a team featuring Rita Singh (MBA ’05) and several other... View Details
- 01 Sep 2011
- News
Coming Full Circle
Image by John Weber Related Links Featured research: "Think Customers Hate Waiting? Not so Fast..." Read Director John Korn's blog Did you know? HBS alumni include... As an assistant professor at Columbia Business School, Modupe Akinola... View Details
- 01 Dec 2004
- News
Getting Personal
is trying to manage different and multiple brand messages for different audiences, using the Internet and various other forms of distribution. What else about marketing conventional wisdom invites reexamination? What I like about the BMW... View Details
- 01 Sep 2004
- News
American Dream
ice-cream fountain boasts a marble counter, and customers eat 100 percent buffalo burgers in a walnut-paneled dining room hung with original oil paintings by Western artists. In another part of the store, there are 1,400 historical photos... View Details
- 01 Mar 2004
- News
Drug Imports a Hot Topic at Alumni Health-Care Conference
Conference Coverage on the Working Knowledge website. European Business Conference Seeks to Understand Differences Americans expect to find luxury goods at the mall. Europeans don’t. American shoppers expect to be waited on. U.K. View Details
- 06 Oct 2020
- News
Clearing the Path to Citizenship
who was working as a senior project manager at Amazon, had become obsessed with understanding why the paper-heavy US immigration process remained so difficult and expensive. “Immigration is one of those overlooked areas where technology... View Details
Keywords: April White
- 01 Apr 1997
- News
The Businesslike Gourmet: Karen Page on America's Foodservice Industry
Incredibly, no such guide to flavor compatibility has ever been published before. Do restaurant chef/owners have management lessons for the rest of business? Absolutely. One acclaimed owner assigns a mood rating on a scale of one to ten... View Details
- 01 Apr 1998
- News
Microfinance's Big Payoff: Michael Chu and ACCION International
short-term business loans to the self-employed poor. Chu, a native of China, grew up in Montevideo, Uruguay. After graduating from Dartmouth and HBS, he held senior management positions with several firms, including The Boston Consulting... View Details
- 19 Oct 2011
- News
A Good Look
executive roles at Kemin since joining the company in early 2006. Most recently, as corporate vice president, she managed marketing, sales, IT, operations, and HR. She honed in on personal care in 2010, as consumer demand for natural... View Details
- 01 Mar 2005
- News
Answering the Call
things,” Benihana ads promised). Illustration by PJ Loughran After reading in a trade publication about Benihana’s innovative and efficient use of labor and layout to lower costs and facilitate customer turnaround times, Professor Earl... View Details
- 01 Apr 2001
- News
New Ventures New Gains
realities. “In recent years, the student appetite for entrepreneurial ventures has increased significantly,” says HBS professor of management practice Myra M. Hart, who has studied the career trends of HBS graduates. “The contest gives... View Details
- 01 Jun 2010
- News
Michael Depatie
was ranked number one in guest satisfaction for 2009 by the Market Metrix Hospitality Index (based on over 130,000 hotel customer surveys), beating competitors including the Ritz-Carlton, W Hotels, and the Four Seasons. Michael Depatie... View Details
- 01 Oct 2000
- News
The Entrepreneurial Venture
companies challenged the status quo, and the old, "safe" jobs turned out to be not very safe at all, as large companies entered extended periods of malaise and restructuring. Ed O'Lear: It's important to note why money managers decided to... View Details
- 01 Dec 2016
- News
Alumni Books of 2016
specifically. Managing in the Gray: Five Timeless Questions for Resolving Your Toughest Problems at Work by Joseph L. Badaracco Jr. (MBA 1978) (Harvard Business Review Press) Part of a manager’s job is making tough calls, and the hardest... View Details