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  • 16 Oct 2023
  • HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

Keyra Lynn Johnson. “The frontline perspective can give management important insight into the employee experience and what customers really want from the airline.” Delta has reclassified most jobs that had previously required a degree and... View Details
Keywords: by Lane Lambert; Air Transportation
  • 01 Dec 2023
  • News

Thinking Ahead

data, while still ensuring the integrity and accuracy of the model, is one of many paths Neel is pursuing: “This will continue to be a tricky area for companies that want to harness generative AI tools based on customer data,” he says.... View Details
Keywords: Julia Hanna; Illustrations by Chris Gash; News, Library, Internet, and Other Services; Information
  • November 2020 (Revised February 2022)
  • Case

CommonSpirit Health: Integrating a Merger of Equals

By: Robert S. Huckman, Hise Gibson and Nicole Gilmore
Soon after closing the 2019 merger of Catholic Health Initiatives (CHI) and Dignity Health to create CommonSpirit Health, Lloyd Dean and Kevin Lofton-–jointly appointed to the role of CEO—must make several operational and strategic decisions related to the integration... View Details
Keywords: Health Care Delivery; Hospital; Merger; Merger Integration; Hospital Mergers; Health Information Technology; CEOs; Health Care and Treatment; Mergers and Acquisitions; Integration; Leadership; Customer Value and Value Chain; Decision Choices and Conditions; Governance; Information Technology; Health Industry; United States
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  • Web

HBS - The year in Review

Custom programs. And, while the HBS Online portfolio continued its rapid growth with four new certificate programs and three new Certificates of Specialization, it also hosted Connext, an annual gathering of learners, in a hybrid format... View Details
  • Web

Executive Education | Social Enterprise | Harvard Business School

The Program Experience HARVARD BUSINESS SCHOOL Taught by a team of faculty members from HBS and other graduate schools within Harvard University, our open enrollment and custom programs feature a wide range of management cases and... View Details
  • Web

Leadership - Faculty & Research

them to understand why, more often than not, power is used to reproduce the existing way individuals and organizations operate in society. It then highlights what it takes to implement societal change. This includes a wide variety of View Details
  • Web

For MBA Students - Entrepreneurship

of must-attend events. See All Events Student Clubs Entrepreneurship Club Entrepreneurship Through Acquisition Club Tech Club Venture Capital & Private Equity Club Women in Investing Club Insights Get insights and news from trusted sources for any company stage on... View Details
  • Web

Research - Global

customized soil nutrient management advisory service in India. As a methodological contribution, we examine whether and in which settings satellite measurements may be effective at estimating both agricultural yields and treatment... June... View Details
  • 23 Jan 2023
  • Research & Ideas

After High-Profile Failures, Can Investors Still Trust Credit Ratings?

Credit ratings play an essential role in global finance by assessing whether borrowers can meet their debt obligations. Agency analysts study data from financial statements to make initial assessments about bond issuers, which include... View Details
Keywords: by Ben Rand
  • Web

2023 Reunion Presentations - Alumni

what causes the pursuit of new growth initiatives to face far more risk from friendly-fire incidents than external forces? In this session, we explore the dynamics described by Professor Clayton Christensen’s work on disruptive innovation... View Details
  • Web

Loan Reduction - Entrepreneurship

). Filed a financial aid application for HBS Need-Based Scholarships and Loans while at HBS. For this program, the financial aid assessment considers HBS need-based scholarship, the recommended loan amount per your initial decision... View Details
  • Web

Ways to Give Today - Alumni

distribution. To initiate a transfer, please contact your IRA administrator. Also notify HBS Gift Management at gifts@hbs.edu or 617-495-6207 to ensure proper crediting. For more information about supporting HBS through your IRA, please... View Details
  • Web

HBS - The year in Review

an opportunity to hear firsthand the challenges companies face in their implementation, and share best practices and learnings from their initial efforts. OneTen Summit Highlights Exhibition at Baker Library Focused on Bubbles & Crashes... View Details
  • Web

Topics - HBS Working Knowledge

Derivatives and Swaps (1) Credit (8) Crime and Corruption (43) Crisis Management (51) Cross-Cultural and Cross-Border Issues (23) Culture (10) Currency Exchange Rate (3) Currency (12) Curriculum and Courses (2) Customer Focus and... View Details
  • Web

Technology & Innovation - Faculty & Research

cryptocurrency trading, in March 2020 the VC-backed startup shifted focus to a new technology for secure cloud infrastructure access using advanced cryptographic methods. After initial customer traction and... View Details
  • Web

Faculty & Research - Entrepreneurship

brokered markets as a game in which agents post prices for customers and then choose which other agents to work with. We show there exist... More Research May 2025 Teaching Material Gold Rush Vinyl By: Christina Wallace , DJ DiDonna and... View Details
  • 11 Oct 2010
  • Research & Ideas

It Pays to Hire Women in Countries That Won’t

react to the hiring decision, and was it worth the risk? Would male employees or local partners be reluctant to work with a woman? Would local customers refuse to trust the decisions of a woman? "You're basically facing a... View Details
Keywords: by Carmen Nobel
  • 06 Jun 2016
  • Research & Ideas

Skills and Behaviors that Make Entrepreneurs Successful

Owners & Entrepreneurs. The answers are already starting to come in, thanks to initial results from a pilot test of “The Entrepreneurial Leader: Self Assessment” survey taken by 1,300 HBS alumni. Results allowed the researchers to... View Details
Keywords: by HBS Working Knowledge
  • July–August 2021
  • Article

Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government

By: Ryan W. Buell, Ethan Porter and Michael I. Norton
Problem definition: As trust in government reaches historic lows, frustration with government performance approaches record highs. Academic/practical relevance: We propose that in co-productive settings like government services, peoples’ trust and... View Details
Keywords: Government Services; Behavioral Operations; Operational Transparency; Government Administration; Service Operations; Programs; Perception; Attitudes; Behavior; Trust
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  • 20 May 2008
  • First Look

First Look: May 20, 2008

Abstract How do decisions made for tomorrow or two days in advance differ from decisions made for several days in the future? We use novel panel data from an online grocer to address this question. In general, we find that as the delay between order completion and... View Details
Keywords: Martha Lagace