Customer Base Analysis - Publications - Faculty & Research

01 Mar 2014
News

The Solution to the Global Food Crisis Just Might Come from Nigeria

to be entirely adversarial, but that buyers and sellers along the food chain can benefit from cooperation based on trust. "The world has finally, finally got it," the 87-year-old Goldberg says. "I'm just glad I was here to see it." The... View Details

Keywords: Francis Storrs; John H. Davis; Michael Halse; Crop Production; Agriculture; Administration of Economic Programs; Government; Food Manufacturing; Manufacturing

01 Mar 2013
News

Sizing Up Social Impact

Authority, and it's locally based in Accra, with a governing board made up of top figures from government, business, and civil society. That, I think, is a very serious advance." "We have enormous respect for a principle we call country... View Details

Keywords: Julia Hanna; Crop Production; Agriculture; Administration of Economic Programs; Government; Administration of Housing Programs, Urban Planning, and Community Development; Government; Water, Sewage and Supply Systems; Utilities

01 Dec 2012
News

From Where We Stand

across functions, businesses, and your industry. Engage your peers to deliver solutions to real business problems. Know the customer and the competitor. When you are at the top, be a talent magnet and then build the next generation of... View Details

01 Oct 1996
News

Leading In a New Era

inattention to customer feedback — led to stagnating sales and declining profits. "When I walked into this company in 1994," says Claiborne's straight-talking chairman, president, and CEO Paul Charron, "it was a $2-billion corporation... View Details

Keywords: Nancy O. Perry

01 Dec 2016
News

Vive la Madeleine!

he should put a glass window between the production area and factory outlet store. Maybe the workers wouldn’t like being watched by customers while they worked. No, they said, it’s fine. We’re helping the clients, and we like looking at... View Details

Keywords: Julia Hanna; illustrations by Natalya Balnova

14 Mar 2019
News

The Merchant of Osaka

population is increasing faster than any other nation in history, while its birthrate is shrinking. That double whammy is reducing both the workforce to care for the elderly and the tax base to support its universal health insurance... View Details

Keywords: Health, Social Assistance

Publications