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- All HBS Web (670)
- Faculty Publications (144)
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- 06 Jun 2017
- First Look
First Look at New Research and Ideas: June 6, 2017
perspectives of marketing strategies, store operations, and relationships between customers and store clerks. However, the significance of the development of cellophane as a new packaging material, and the role of packaging manufacturers... View Details
Keywords: Sean Silverthorne
- 17 Jan 2012
- First Look
First Look: January 17
PublicationsUncommon Service: How to Win by Putting Customers at the Core of Your Business Authors:Frances Frei and Anne Morriss Publication:Harvard Business Review Press, forthcoming An abstract is not available at this time.... View Details
Keywords: Sean Silverthorne
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business, coauthors Frances Frei and Anne Morriss maintain that it is possible for organizations to reduce costs while dramatically enhancing... View Details
- 11 Oct 2016
- First Look
October 11, 2016
This strategic response is more pronounced for vendors whose stocks of patents are small and whose home markets have weak IP systems. Our study is the first to examine the relationship between heterogeneity in national patent systems and... View Details
Keywords: Sean Silverthorne
- 08 May 2012
- First Look
First Look: May 8
detailed panel dataset on supply relationships in the mobile telecommunications industry, we address the following questions: What factors contribute to a firm's ability to learn by supplying, and build technological and market... View Details
Keywords: Carmen Nobel
- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
adding new settings to explore established core debates. The discipline of business history evolved around the corporate strategies and structures of developed economies. The growing literature on the business history of emerging markets... View Details
Keywords: Carmen Nobel
- 30 Oct 2018
- First Look
New Research and Ideas, October 30, 2018
https://www.hbs.edu/faculty/Pages/item.aspx?num=54546 Product Quality and Entering Through Tying: Experimental Evidence By: Kim, Hyunjin, and Michael Luca Abstract—Dominant platform businesses often develop products in adjacent markets to complement their View Details
Keywords: Dina Gerdeman
- 27 Sep 2004
- Research & Ideas
IBM Finds Profit in Diversity
promoting these individuals when looking to fill executive jobs. Managing diversity is also one of the core competencies used to assess managers' performance, and it's included in the mandatory training and orientation of new managers... View Details
Keywords: by David A. Thomas
- 07 Jan 2015
- Research & Ideas
The Quest for Better Layoffs
companies, on communities, and, most of all, on employees. "The initial drive was to build empathy around the decisions that are so core on a human level," Sucher says. "They wanted people to learn about that." Green... View Details
- 18 Mar 2001
- Research & Ideas
Want to Be an Entrepreneur? [Part I]
for a company with Palm's record and prospects. Handspring's birth, in July 1998, was huge news in the high-technology industry. Dubinsky and her colleagues had made an enormous success of PalmPilot and its operating system, and that core... View Details
Keywords: by John S. Rosenberg
- 24 Jun 2014
- First Look
First Look: June 24
credit and documentary collection terms. Transactions are more likely to occur on cash in advance or letter of credit terms when the importer is located in a country with weak contractual enforcement. As an importer develops a View Details
Keywords: Sean Silverthorne
- 25 Oct 2016
- First Look
October 25, 2016
analysts, to consumers—need to know about how new products and services are expected to perform in the marketplace. The book develops a compelling framework that connects the rich academic knowledge on innovation diffusion with that on customer View Details
Keywords: Sean Silverthorne
- 16 Jul 2013
- First Look
First Look: July 16
its importance. 3) Being close to people who were ambivalent about a change was always beneficial. In the end, fence-sitters were reluctant to disappoint a friend. But close relationships with resisters were a double-edged sword: such... View Details
Keywords: Anna Secino
- 21 May 2013
- First Look
First Look: May 21
groups and above a threshold with respect to system size. We find that the size of the Core varies widely, even for systems that perform the same function. These differences appear to be associated with different models of... View Details
Keywords: Sean Silverthorne
- 13 Sep 2011
- First Look
First Look: September 13
practices creating a learning and innovative organization; and tracking results in terms of the "four Rs" of retention, referrals, returns to labor, and relationships with customers. It shows "the culture cycle" at... View Details
Keywords: Sean Silverthorne
- 06 Jun 2005
- Research & Ideas
Don’t Listen to “Yes”
a series of meetings so as to surface and test a set of core strategic assumptions. Or they might assign someone to play the devil's advocate so as to ensure that a thorough critique and risk assessment of a proposal has been conducted... View Details
Keywords: by Martha Lagace
- 22 May 2018
- First Look
New Research and Ideas, May 22, 2018
and content on DocSend’s platform, which is used daily by organizations across a variety of sales contexts. The result is empirical data and a good starting point for examining core aspects of any content marketing initiative. The authors... View Details
Keywords: Dina Gerdeman
- 02 Mar 2017
- What Do You Think?
Is China About to Overtake the US for World Trade Leadership?
Columbus Dispatch titled, “Trade With Red China.” Rather than advocate a position, the ad laid out the pros and cons of establishing a trade relationship between the United States and a largely isolated but feared China. Nevertheless, it... View Details
Keywords: by James Heskett
- 12 Jun 2006
- Research & Ideas
The Promise of Channel Stewardship
shelf-space allocation? When are power plays appropriate? When should you exercise power? When should you give in to power? What are the consequences for partner relationships and channel performance? When a new channel, or a... View Details
- 20 Apr 2010
- First Look
First Look: April 20
examination of the business history of commodity chains: it is a first step in this direction through an analysis of the relationship between two nodes of the rubber chain. Download the paper: http://www.hbs.edu/research/pdf/10-089.pdf... View Details
Keywords: Martha Lagace