Continuous Improvement - Publications - Faculty & Research

June 30, 2020
Article

Scaling Up Behavioral Science Interventions in Online Education

By: Rene F. Kizilcec, Justin Reich, Michael Yeomans, Christoph Dann, Emma Brunskill, Glenn Lopez, Selen Turkay, Joseph J. Williams and Dustin Tingley

Online education is rapidly expanding in response to rising demand for higher and continuing education, but many online students struggle to achieve their educational goals. Several behavioral science interventions have shown promise in raising student persistence and... View Details

Keywords: Online Learning; Behavioral Interventions; Scale; Education; Online Technology; Performance Improvement

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Biography - Institute For Strategy And Competitiveness

including Competitive Strategy (1980), Competitive Advantage (1985), and What is Strategy (1996) are taught in virtually every business school in the world as well as extensively in economics and other disciplines. He continues to write... View Details

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HBS - The year in Review

dining services suppliers, the long-standing contract with Restaurant Associates (RA) was extended. Restaurant Associates’ approach to service and hospitality, including the culture of hospitality, commitment to continuous View Details

16 Oct 2023
HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

a US Airways takeover in the early 2000s, Delta was profitable and had been named by Fortune as the world’s most-admired airline twice. A champion in practicing “servant leadership” and “taking care of Delta’s people,” Bastian immediately began working to View Details

Keywords: by Lane Lambert; Air Transportation

15 Nov 2011
First Look

First Look: November 15

VTID. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/512029-PDF-ENG The Cleveland Clinic: Improving the Patient Experience (Abridged) Ananth Raman, Anita Tucker, and Rachel GordonHarvard Business School Case 611-015 Healthcare... View Details

Keywords: Sean Silverthorne

08 Oct 2020
Research & Ideas

Keep Your Weary Workers Engaged and Motivated

four drives accounts for a large portion of how much an individual is motivated in their work. While improving the fulfillment of any one drive enhances employee motivation somewhat, the key to a major employee-motivation advantage... View Details

Keywords: by Boris Groysberg and Robin Abrahams

07 Dec 2021
Op-Ed

Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge

the Day, Harrison, and Halpin’s view of leader development, which argues that improving leaders’ knowledge, skill, and attitudes will increase their capacity. The pyramid shaped MSK Framework takes these principles a step further,... View Details

Keywords: by Hise Gibson and Shawnette Rochelle

04 May 2021
Book

Best Buy: How Human Connection Saved a Failing Retailer

to boost revenues: matching prices at Amazon, and speeding deliveries by shipping directly from stores. He also cut costs by reducing waste and streamlining processes. “We were breaking $200 million-worth of TVs every year,” he says. “By View Details

Keywords: by Michael Blanding; Retail

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Leadership - Faculty & Research

encountered, it recalibrated, iteratively creating continuity and restoring order. Daini survived the crisis without an explosion or a meltdown. October 2014 Article The Transparency Trap By: Ethan Bernstein To get people to be more... View Details

06 Jun 2016
Research & Ideas

Skills and Behaviors that Make Entrepreneurs Successful

to jumpstart entrepreneurial leadership in established firms, and in understanding how an entrepreneurial leader continues to lead innovation throughout the lifecycle of a business—from startup through scale-up. “Today, I often see that... View Details

Keywords: by HBS Working Knowledge

15 Jul 2008
First Look

First Look: July 15, 2008

questions and concerns. Placing value only on getting things right the first time, organizations are unable to take the risks necessary to improve and evolve. By contrast, firms that put a premium on what Edmondson calls... View Details

Keywords: Martha Lagace

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Entrepreneurship - Faculty & Research

the probabilities of success are low, extremely skewed, and unknowable until an investment is made. At a macro level, experimentation by new firms underlies the Schumpeterian notion of creative destruction. However, at a micro level, investment and View Details

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Leadership Initiative - Leadership

Planning at Walt Disney Animation Studios. In this highly creative environment, she supported the studio through a fundamental digital transformation process while supporting continued business growth and innovation. In 2018, Ann became a... View Details

Portrait Project

Albert Chiu

COVID-19. As a chemical engineer, I designed the process to manufacture Moderna and Pfizer’s mRNA COVID-19 vaccines. I developed new technologies to improve how vaccines are manufactured and shortened production time in half for Operation... View Details

31 Mar 2008
HBS Case

JetBlue’s Valentine’s Day Crisis

students in the class were affected by the JetBlue crisis, adds Huckman. "Russ seemed to view his visit as an opportunity to educate students who may be in similar roles in the not-too-distant future; he also saw it as a way to get feedback and let his customers... View Details

Keywords: by Julia Hanna; Air Transportation

01 Sep 2023
News

That Was Then, This Is Now

my soul (with faith). As for the rest of the year? I pay no attention to the rhythms and cycles of the earth, to the signals begging to be pondered. Will these days continue to pass by me with such extreme velocity? No, I cannot live an... View Details

Keywords: Photographed by Tony Deifell (MBA 2002); edited by Julia Hanna. Above: Heidi Brooks, photographed in 2003 and 2023.; life experience; family; leadership

23 Oct 2000
Research & Ideas

The Strategy-Focused Organization

strategy a continual process; and mobilize leadership for change.) In the following excerpt they tell how Mobil NAM&R applied the last of those principles—mobilizing leadership for change— in transforming the company from "an... View Details

Keywords: by Robert S. Kaplan & David P. Norton

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Finance - Faculty & Research

Faculty Research With a successful career and strong academic credentials, Aamir Rehman sought to design a life grounded in autonomy. For him, this meant serving on boards, continuing his professorship, and ensuring a secure and... View Details

18 Feb 2009
First Look

First Look: February 18, 2009

accountability. But partners are not paid until after their work is complete, and advertisers can extend this delay both to improve detection of improper partner practices and to punish partners who turn out to be rule-breakers. I capture... View Details