Continuous Improvement - Publications - Faculty & Research

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Biography - Institute For Strategy And Competitiveness

including Competitive Strategy (1980), Competitive Advantage (1985), and What is Strategy (1996) are taught in virtually every business school in the world as well as extensively in economics and other disciplines. He continues to write... View Details

04 Mar 2024
Research & Ideas

Want to Make Diversity Stick? Break the Cycle of Sameness

and people of color in leadership roles continue to remain scarce, perpetuating a pattern of sameness, with white men often replacing other white men in high-level positions, Chang says. However, the research results also reveal a bright... View Details

Keywords: by Michael Blanding

07 Mar 2011
Research & Ideas

Why Companies Fail—and How Their Founders Can Bounce Back

Failure Can Be An Asset, But Personal Failure Is Ruinous Still, stubborn entrepreneurs continue to found companies, in spite of the failure rates, which raises the question of why. It's not as if any of them harbored childhood dreams of... View Details

Keywords: by Carmen Nobel

08 Apr 2013
Research & Ideas

How to Demotivate Your Best Employees

productivity. More than 80 percent of companies dole out work-related awards like "employee of the month" or "top salesperson." Managers often view these awards as inexpensive ways to improve worker performance; many believe that when... View Details

Keywords: by Dina Gerdeman; Service

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Human Behavior & Decision-Making - Faculty & Research

Brian Knutson and Uma R. Karmarkar Although linked, researchers have long distinguished appetitive from consummatory phases of reward processing. Recent improvements in the spatial and temporal resolution of neuroimaging techniques have... View Details

18 Nov 2008
First Look

First Look: November 18, 2008

religious norms. We report on a field experiment that examines when auction participants will respond to an appeal to continue bidding for secular charitable causes. The results reveal that religious individuals are more likely than... View Details

Keywords: Martha Lagace

15 Nov 2011
First Look

First Look: November 15

VTID. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/512029-PDF-ENG The Cleveland Clinic: Improving the Patient Experience (Abridged) Ananth Raman, Anita Tucker, and Rachel GordonHarvard Business School Case 611-015 Healthcare... View Details

Keywords: Sean Silverthorne

07 Apr 2021
Research & Ideas

How Teams Work: Lessons from the Pandemic

Inevitably, various types of team interactions co-occur or overlap. Perlow says she and her fellow researchers are continuing to examine those intersections and ways that different technologies can improve... View Details

Keywords: by Kristen Senz

Web

Leadership Initiative - Leadership

Planning at Walt Disney Animation Studios. In this highly creative environment, she supported the studio through a fundamental digital transformation process while supporting continued business growth and innovation. In 2018, Ann became a... View Details

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HBS - The year in Review

dining services suppliers, the long-standing contract with Restaurant Associates (RA) was extended. Restaurant Associates’ approach to service and hospitality, including the culture of hospitality, commitment to continuous View Details

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Business & Environment - Faculty & Research

; United States ; Australia ; Canada Citation Educators Purchase Related Esty, Benjamin C., and Edward A. Meyer. "Vail Resorts: Responding to Activist Pressure (A)." Harvard Business School Case 225-082, June 2025. Are ESG Improvements... View Details

04 May 2021
Book

Best Buy: How Human Connection Saved a Failing Retailer

to boost revenues: matching prices at Amazon, and speeding deliveries by shipping directly from stores. He also cut costs by reducing waste and streamlining processes. “We were breaking $200 million-worth of TVs every year,” he says. “By View Details

Keywords: by Michael Blanding; Retail

Web

Klarman Hall | About

basis of health and disease, supporting the Jewish community and Israel, expanding access to services and enrichment opportunities in Greater Boston, and ensuring a healthy democracy. In view of the transformative influence HBS has had on her husband’s business success... View Details

June 30, 2020
Article

Scaling Up Behavioral Science Interventions in Online Education

By: Rene F. Kizilcec, Justin Reich, Michael Yeomans, Christoph Dann, Emma Brunskill, Glenn Lopez, Selen Turkay, Joseph J. Williams and Dustin Tingley

Online education is rapidly expanding in response to rising demand for higher and continuing education, but many online students struggle to achieve their educational goals. Several behavioral science interventions have shown promise in raising student persistence and... View Details

Keywords: Online Learning; Behavioral Interventions; Scale; Education; Online Technology; Performance Improvement

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06 Jun 2016
Research & Ideas

Skills and Behaviors that Make Entrepreneurs Successful

to jumpstart entrepreneurial leadership in established firms, and in understanding how an entrepreneurial leader continues to lead innovation throughout the lifecycle of a business—from startup through scale-up. “Today, I often see that... View Details

Keywords: by HBS Working Knowledge

16 Oct 2023
HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

a US Airways takeover in the early 2000s, Delta was profitable and had been named by Fortune as the world’s most-admired airline twice. A champion in practicing “servant leadership” and “taking care of Delta’s people,” Bastian immediately began working to View Details

Keywords: by Lane Lambert; Air Transportation

23 Oct 2000
Research & Ideas

The Strategy-Focused Organization

strategy a continual process; and mobilize leadership for change.) In the following excerpt they tell how Mobil NAM&R applied the last of those principles—mobilizing leadership for change— in transforming the company from "an... View Details

Keywords: by Robert S. Kaplan & David P. Norton

07 Dec 2021
Op-Ed

Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge

the Day, Harrison, and Halpin’s view of leader development, which argues that improving leaders’ knowledge, skill, and attitudes will increase their capacity. The pyramid shaped MSK Framework takes these principles a step further,... View Details

Keywords: by Hise Gibson and Shawnette Rochelle

08 Oct 2020
Research & Ideas

Keep Your Weary Workers Engaged and Motivated

four drives accounts for a large portion of how much an individual is motivated in their work. While improving the fulfillment of any one drive enhances employee motivation somewhat, the key to a major employee-motivation advantage... View Details

Keywords: by Boris Groysberg and Robin Abrahams

July 2011
Case

Edna McConnell Clark Foundation-Enabling a Performance Driven Philanthropic Capital Market

By: Allen Grossman and Aldo Sesia

The Edna McConnell Clark Foundation, focused on building the organizational capabilities of nonprofits that served the disadvantaged youth in the United States, has recently been named an intermediary in the federal government's new social innovation fund (SIF), which... View Details

Keywords: Nonprofit Organizations; Organizational Change and Adaptation; Philanthropy and Charitable Giving; Financial Strategy; Performance Improvement; Capital Markets; United States

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