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- All HBS Web (2,105)
- Faculty Publications (335)
- 23 Apr 2019
- First Look
New Research and Ideas, April 23, 2019
social and environmental policy issues not directly related to their company’s core business. Distinct from nonmarket strategy and traditional corporate social responsibility,... View Details
Keywords: Dina Gerdeman
- 21 Aug 2018
- First Look
New Research and Ideas, August 21, 2018
of consumers towards high fee inferior products. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54865 forthcoming Manufacturing & Service Operations Management The Value of Fit Information in Online Retail: Evidence... View Details
Keywords: Dina Gerdeman
- Research Summary
Retail Store Operations
Professor Ton's research focuses on the last link in many supply chains, the retail store. She examines how store operations should be designed and managed to ensure that both in-store logistics activities and customer service activities are performed... View Details
- 19 Jun 2018
- First Look
New Research and Ideas, June 19, 2018
operation and to understand the tradeoffs between customer service and labor utilization. Purchase this case:https://hbsp.harvard.edu/product/618062-PDF-ENG Harvard Business... View Details
Keywords: Dina Gerdeman
- 15 Jan 2019
- First Look
New Research and Ideas, January 15, 2019
Susanna Gallani, and Tatiana Sandino Abstract—We analyze the effects of a field experiment introducing a values-based 360-degree assessment system at an Indian retailer. The director intended to encourage... View Details
Keywords: Dina Gerdeman
- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
key themes and related topics determined by the Journal of Service Management (JOSM) Service Operations Expert Research Panel. By offering a good... View Details
Keywords: Sean Silverthorne
- 01 Dec 2008
- News
The CEO and the Functions of Leadership
work of the organization. The recruiting and retention of the management team is therefore another vital function of leadership. “In each of these areas, the challenge is not only design View Details
- July 1994
- Case
Microsoft: Multimedia Publications (A)
By: Marco Iansiti and Ellen Stein
Microsoft Corp. has built a highly successful business around computer software (both applications and system software) using a particular organizational structure. Now that the company has chosen to enter the consumer market with a CD-ROM product, how should Microsoft... View Details
Keywords: Product Development; Organizational Structure; Applications and Software; Design; Expansion; Consumer Products Industry; Information Technology Industry; Washington (state, US)
Iansiti, Marco, and Ellen Stein. "Microsoft: Multimedia Publications (A)." Harvard Business School Case 695-005, July 1994.
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
band together to lobby for government support, the concerns of restaurant owners and the unique realities and concerns of their industry remain largely unaddressed by government programs View Details
- November 1990 (Revised February 1991)
- Case
L. William Seidman and the Resolution Trust Corp.
Keywords: Business and Government Relations; Organizational Design; Financial Services Industry; Financial Services Industry
Vietor, Richard H.K. "L. William Seidman and the Resolution Trust Corp." Harvard Business School Case 391-098, November 1990. (Revised February 1991.)
- 01 Sep 2015
- News
Alumni and Faculty Books for September 2015
procedures, and guidelines for doing this. Approved! An Insider’s Guide to Getting Your Bank Loan Approved by Alan R. Stewart (MBA 1993) (SmallBizTraining Inc.) This guide to the world of small business banking is View Details
- November 1989 (Revised January 1990)
- Case
Paul Revere Insurance Co. (C): Competing For the Baldrige Award--The Malcolm Baldrige National Quality Award Exercise
The Malcolm Baldrige National Quality Award requires firms to submit applications that conform to a rigorous quality-assessment system. This case consists of several parts of a service company's 1988 Baldrige application together with material from the Malcolm Baldrige... View Details
Hart, Christopher. "Paul Revere Insurance Co. (C): Competing For the Baldrige Award--The Malcolm Baldrige National Quality Award Exercise." Harvard Business School Case 690-002, November 1989. (Revised January 1990.)
- 31 Jan 2022
- Research & Ideas
Where Can Digital Transformation Take You? Insights from 1,700 Leaders
their organizations merely sell the products and services they have rather than develop new offerings based on evolving customer needs and desires. Interestingly, only 55... View Details
- January 2017
- Case
T. Rowe Price and the Dell Inc. MBO (A)
By: Lena G. Goldberg
T. Rowe Price’s mutual funds, separate accounts, institutional investors, and retirement accounts were, in the aggregate, Dell Inc.’s third largest shareholder in 2013 when Dell announced a management-led buyout, or MBO, structured as a merger. In considering whether... View Details
Keywords: Fiduciary Duties; Management Buy-out; Mergers and Acquisitions; Valuation; Business and Shareholder Relations; Financial Services Industry; Financial Services Industry; Delaware
Goldberg, Lena G. "T. Rowe Price and the Dell Inc. MBO (A)." Harvard Business School Case 317-088, January 2017.
- Web
Strategy for Health Care Delivery - Institute For Strategy And Competitiveness
rather than medical specialties Optimize costs through accurate measurement and reporting Apply the concept of Time-Driven Activity-Based Costing (TDABC) to measure health care costs and outcomes View Details
- 01 Jun 1996
- News
Four Professors to Retire
36 years, Jim McKenney distinguished himself as an expert in management information systems and the use of computer systems for teaching business... View Details
Keywords: Elaine Gottlieb and John Prestage
Ananth Raman
Ananth Raman is a professor in the Technology and Operations Management area where he has taught courses on various aspects of Operational Excellence—supply chain management, technology and operations management, and service operations—to MBA students... View Details
- Web
Law, Management and Entrepreneurship - Course Catalog
and develop a deeper appreciation of how legal systems operate and how to operate within the boundaries of legal systems. In response to increased student interest in private... View Details
- 01 Oct 2001
- News
HBS Alumnae Chart Career Choices and Transitions
focused on future direction rather than past achievements and was attended by fifty women, primarily from the 10th, 15th, and 20th Reunion classes. This new HBS lifelong learning program was View Details
- 01 Jun 2004
- News
Teaching and Learning Center Established, Honors Christensen’s Legacy
will help strengthen the School’s long tradition of world-class teaching. The C. Roland Christensen Center for Teaching and Learning, scheduled to open this fall, will augment the already established HBS View Details