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- All HBS Web (746)
- Faculty Publications (161)
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
interacting with the real you (authenticity), when they have faith in your judgment and competence (logic), and when they feel that you care about them (empathy),” they write. Put together, these factors argue for an informal,... View Details
- 17 Jun 2019
- Research & Ideas
What Hospitals Must Learn to Compete
Harvard Business School professors Raffaella Sadun and Leemore Dafny are both economists who have studied hospitals extensively—Sadun’s research has looked at the economics of management, while Dafny’s examines interactions between health... View Details
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
her course for Harvard MBA students, Managing Service Operations, which explores interactions between firms and customers. Defy Conventional Wisdom Commerce Bank entered a mature industry where the overall level of customer satisfaction... View Details
Keywords: by Martha Lagace
- 01 Dec 2002
- News
Porter Course Goes Abroad
Professor Porter leads an interactive session on the HBS campus with students in McCollum Hall and at INCAE in Costa Rica. Photo Courtesy HBS Multimedia When it was first taught in early 2002, the classroom for the course led by... View Details
- 9 AM – 10 AM EDT, 26 Jun 2019
- HBS Online
HBS Online Sustainable Business Strategy
Learn how to become a purpose-centered business leader while examining the critical role that businesses play in solving the world's big problems, including climate change, income inequality, and social injustice. Program Dates: June 26, 2019 - July 17, 2019 View Details
- 9 AM – 10 AM EST, 06 Feb 2019
- HBS Online
HBS Online Sustainable Business Strategy
Learn how to become a purpose-centered business leader while examining the critical role that businesses play in solving the world's big problems, including climate change, income inequality, and social injustice. Program Dates: February 6, 2019 - February 27, 2019 View Details
- Web
Online Transforming Customer Experiences Course | HBS Online
to delivering standout service that provides a competitive advantage. What is the Service Interaction Exercise? + – The Service Interaction Exercise helps learners observe how... View Details
- 18 Jul 2019
- News
A Category Leader
to a couple of strengths. Being attuned to other people and the diversity of their needs came from my childhood traveling with my father, because he interacted with people of all different levels. “Also, developing people is really... View Details
- 24 Jan 2017
- First Look
First Look at New Research: January 24, 2017
https://www.hbs.edu/faculty/Pages/item.aspx?num=52104 forthcoming Strategic Management Journal Elevating Repositioning Costs: Strategy Dynamics and Competitive Interactions By: Menon, Anoop R., and Dennis Yao... View Details
Keywords: Sean Silverthorne
- 4 PM – 7 PM CDT, 12 Mar 2017
- HBS Alumni Events
HBS@SXSW 2017
SXSW? So are we! HBS is coming to Austin. Join other HBS alumni attending the SXSW Interactive Conference at Bobs Steak and Chop House for an informal networking reception. Three Texas regional finalists for the Alumni New Venture View Details
- 9 AM – 10 AM EDT, 04 Sep 2019
- HBS Online
HBS Online Sustainable Business Strategy
Learn how to become a purpose-centered business leader while examining the critical role that businesses play in solving the world's big problems, including climate change, income inequality, and social injustice. Program Dates: September 4, 2019 - September 25, 2019 View Details
- 9 AM – 10 AM EDT, 17 Apr 2019
- HBS Online
HBS Online Sustainable Business Strategy
Learn how to become a purpose-centered business leader while examining the critical role that businesses play in solving the world's big problems, including climate change, income inequality, and social injustice. Program Dates: April 17, 2019 - May 8, 2019 View Details
- 01 Jun 2003
- News
Portraits from the Class of 2003
at two marketing case competitions Starting Up: Lean Forward Media, interactive entertainment for kids Long-Term Goal: CEO of a global media company Return to Portraits story or visit his alumni page. View Details
Keywords: Arts, Entertainment
- Web
U.S. Healthcare Strategy - Course Catalog
health policy, students will identify and gain valuable insights into how healthcare businesses navigate complex market forces, regulatory pressures, and competitive dynamics. Cases will highlight how strategic principles can be leveraged... View Details
- Web
Virtual Campus Tour | MBA
the annual New Venture Competition and the Entrepreneurs-in-Residence program where accomplished entrepreneurs spend a year at the School counseling MBA students. Rock Center for Entrepreneurship Batten Hall Home of the Harvard Innovation... View Details
- 12 Oct 1999
- Research & Ideas
Where Main Street Meets Wall Street
But by 1992, assets had soared to $1.6 trillion, and by 1998, they had exploded to $5.5 trillion, a sum that surpasses the nation's bank deposits. As the industry flourished, more and more financial services firms, offering a plethora of products, joined the fray. An... View Details
- 9 AM – 9 AM EDT, 26 Sep 2018
- HBS Online
HBX Sustainable Business Strategy
Learn how to become a purpose-centered business leader while examining the critical role that businesses play in solving the world's big problems, including climate change, income inequality, and social injustice. Program Dates: September 26, 2018 - October 17, 2018. View Details
- 09 Aug 2004
- Research & Ideas
A Diagnostic for Disruptive Innovation
when companies use them to do something they were not designed to do. For example, a product development process designed to create complicated high-end products will not be good at creating simple low-end products. Similarly, a distribution process that involves close... View Details
- 22 May 2017
- Blog Post
Changing How You Think at HBS
game and learn a new skill set. Going to HBS was a no brainer: the general management curriculum was exactly what I was looking for. Truth is I had been working with US competitors’ firms, and I wanted to get exposure to the US View Details
- Web
Riding the WAVE | Social Enterprise | Harvard Business School
next level. “WAVE was developed and inspired by interactions with HBS peers, faculty, and alumni, as well as the enabling environment and programs run by SEI and the Harvard i-lab,” she continues, noting that WAVE was runner-up in the... View Details