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- All HBS Web
(1,020)
- People (1)
- News (375)
- Research (476)
- Multimedia (8)
- Faculty Publications (217)
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- 14 Mar 2011
- Research & Ideas
Keeping Credit Flowing to Consumers in Need
employment will be sporadic, and they will have difficulty making ends meet. If lenders tighten credit, they will of course reduce their risk; but at the same time millions of Americans, barred from borrowing, will be unable to leverage their incomes to buy either a... View Details
- 19 May 2020
- Research & Ideas
Why Privacy Protection Notices Turn Off Shoppers
says John. “When people weren’t presented with a privacy notice, their purchase interest was about twice that of those who had been shown the privacy notice.” In another experiment involving a car GPS system, the researchers showed some... View Details
- 06 Jan 2003
- What Do You Think?
China: The Next Big Market Opportunity or the Next Big Bubble?
Original Article It was recently announced in somewhat wondrous tones that new car sales in China this past year exceeded one million. Reports in BusinessWeek and Forbes trumpet the growth of China and the size and promise of Chinese... View Details
Keywords: by James Heskett
- 23 Feb 2009
- Research & Ideas
Creative Entrepreneurship in a Downturn
he was, and wondered why I had asked. Well, I told him of some rules of thumb I have been working on to isolate entrepreneurial opportunities in a recession, and this question was meant as a test for one of the rules. I knew of several new View Details
Keywords: by Martha Lagace
- 21 Aug 2013
- Research & Ideas
To Buy Happiness, Spend Money on Other People
reasons is that it creates social connections. If you have a nice car and a big house on an island by yourself, you're not going to be happy because we need people to be happy. But by giving to another person, you're creating a connection... View Details
Keywords: by Carmen Nobel
- 11 Dec 2018
- Research & Ideas
Free Trade Needs Nurturing—and Other Lessons from History
"By trying to manage trade flows in any specific product through tariffs or barriers, you will affect many other elements with effects that are difficult to predict." Reinert: For millennia, most trade was either in raw material or in finished goods. Until... View Details
Keywords: by Staff; Auto; Aerospace; Chemical; Consumer Products; Electronics; Energy; Industrial Products; Manufacturing; Shipping; Transportation
- 11 Sep 2000
- Research & Ideas
Riding the Internet Fast Track
customer will buy his or her next car from them, and at that, a second purchase could well be years away. While many firms are clearly bent on getting big fast, some competitors are adopting a get-it-right-first strategy instead. One such... View Details
Keywords: by Peter Jacobs
- 03 Aug 2015
- Research & Ideas
Why Fierce Competitors Apple and Amazon Became ’Frenemies’ Over eReaders
insufficient room to collaborate. Zhu and his collaborators predict that as digitization increasingly de-couples hardware and software in many industries, corporate frenemies may become more common. With the increasing emphasis on added software services in... View Details
- 30 Aug 2010
- Research & Ideas
Turning Employees Into Problem Solvers
service organizations also benefit from worker input. But people, it goes without saying, are harder to work on than cars and hotel rooms. Two Managerial Processes That Helped "Hospitals are enormously complex," Toffel observes. "Imagine... View Details
- 05 Aug 2002
- Research & Ideas
Are Consumers the Cure for Broken Health Insurance?
shielded from consumer control— by employers, insurers, and the government.— Regina E. Herzlinger When Consumers Take Control When consumers apply pressure on an industry, whether it's retailing or banking, cars or computers, it... View Details
Keywords: by Regina E. Herzlinger
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
Zaltman. "That's important, but there's a much longer journey for which the store is just a way point." For example, he says, when a person is shopping for luggage, he's thinking about the vacation he's taking the luggage on. "He's thinking about clean... View Details
- 02 Nov 2016
- What Do You Think?
Are Employees Becoming Job 'Renters' Instead of 'Owners'?
is: job ownership: nature or nurture? What do you think? Original Column There’s an age-old question: “Does anyone ever take a rental car to the car wash?” For years, Bill Marriott instinctively has picked... View Details
Keywords: by James Heskett
- 14 Feb 2005
- Research & Ideas
The World in Your Palm?
both a car wax and dessert topping. At the moment, the cell phone is the closest thing we have to a fully converged device, said panelists, who represented device makers, telecom service providers, and operating system developers. Many... View Details
Keywords: by Sean Silverthorne
- 11 Jun 2012
- Research & Ideas
When Business Competition Harms Society
emissions levels. Vehicles that fail the annual test are banned from being driven in New York until they undergo necessary repairs, or are sold to a buyer in a state that does not require emissions testing. (New Yorkers do receive a one-year waiver for View Details
- 16 Jun 2015
- First Look
First Look: June 16, 2015
COO, had to ensure the company's current business model of building cars and trucks remained strong, while concurrently navigating the company into the rapidly expanding industry of personal mobility. Personal mobility required new... View Details
Keywords: Sean Silverthorne
- 26 Feb 2014
- Research & Ideas
How Grocery Bags Manipulate Your Mind
out that an everyday item has the power to act as both angel and devil every time we go to the grocery store. It lurks in car trunks and pantries all over the world, waiting to guide us simultaneously down paths of virtue and vice. What... View Details
- 10 Jun 2013
- Research & Ideas
How Numbers Talk to People
At Expedia again, for example, one Eureka story involved eliminating change/cancel fees from online hotel, cruise, and car rental reservations. Until 2009, Expedia and its competitors all charged up to $30 for a change or... View Details
- 12 Jun 2012
- First Look
First Look: June 12
Anand Piramal and his team sought to "democratize healthcare" in India through the development of a new service delivery model. If Henry Ford could build and deliver cars to everyone in the United States, Piramal thought, then... View Details
Keywords: Sean Silverthorne
- 01 May 2009
- What Do You Think?
Do Innovation and Entrepreneurship Have to Be Incompatible with Organization Size?
decades, is on the auction block. Consumers apparently loved the car more than GM executives, who couldn't figure out how to make much money with it. The same day, Google announced its earnings: In discussing the announcement, analysts... View Details
Keywords: by Jim Heskett
- 25 Mar 2014
- Research & Ideas
China’s Economic System has Difficult Road Overcoming its Political System
grew it into the largest auto parts company in the world. Recently the company even helped bail out Detroit by investing in US auto parts companies that were going belly-up, and is becoming a leader in electric car technology. "There are... View Details
Keywords: by Michael Blanding