Call Center - Publications - Faculty & Research

01 Mar 2018
News

3-Minute Briefing: Lisandra Rickards (MBA 2010)

up the value chain from call center operations to legal document processing and graphic design. I do feel optimistic about Jamaica’s future. We’re hoping to see businesses create 50 or 100 new jobs, not one... View Details

Keywords: Julia Hanna

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2023 Symposium - Race, Gender & Equity

studies of men and masculinity on offshore oil platforms, the impact of racial diversity on retail bank performance, and the design and delivery of women’s leadership development programs. For the past several years, Professor Ely has maintained an active faculty... View Details

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Affinity Groups | Employment

Affinity Groups Employee-led groups that center and celebrate shared identities, interests, and experiences. Staff affinity groups, also known as employee resource groups (ERGs), are voluntary, employee-led groups that View Details

03 Dec 2001
Research & Ideas

Healthcare Conference Looks At Ailing Industry

Cancer research, it has been said, is not unlike a group of blind men studying an elephant. One man feels the elephant's tail and says it is a rope. Another blind man handles its tusk and calls it a spear, and yet another declares its... View Details

Keywords: by Martha Lagace; Health

29 May 2001
Research & Ideas

Good News, Not Blues, For the Inner City

aren't doing well." His group came to the conclusion that there was no logical economic reason why all job growth had to be in suburbs. Indeed, he said, they saw plenty of reasons for bringing jobs into the inner city. Sprint was one example. The company had... View Details

Keywords: by Martha Lagace

27 Jan 2011
News

The Joys of Cooking

and the value of nutrition. As the La Jolla Light noted (November 11, 2010), Kasrai’s program is now in more than 30 schools and community centers in San Diego County. Most recently, Kasrai has partnered with SieMatic of Germany, Subzero,... View Details

Keywords: Educational Support Services; Educational Services

01 Dec 2005
News

Dean Jay Light Takes Charge at HBS

strength and shared mission of the HBS community. Within a few minutes of the announcement of my appointment, alumni, faculty, students, and staff were e-mailing and calling to offer their support and assistance. That’s a remarkable... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

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A Rewarding Work Life - Edwin H. Land & Polaroid | Harvard Business School

Clubs Faculty & Research Business & Environment Business History Christensen Center for Teaching & Learning Entrepreneurship Faculty & Research Global Healthcare HBS Working Knowledge Institute for Strategy & Competitiveness Leadership... View Details

18 Jan 2022
News

HBS Alumni Mentor Students; Shanghai Club Hosts Entrepreneurship Conference

Shanghai Hosts Annual Entrepreneurship Forum The HBS Club of Shanghai recently held its 14th Annual Entrepreneurship Forum, bringing alumni together to explore the latest topics in business and investing. The three-day event was cosponsored by the Harvard View Details

Keywords: Margie Kelley

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Simone Leigh Sentinel (Mami Wata) 2020-21 | About

Loan of Bridgitt and Bruce Evans . © Simone Leigh 2023 . Born in Chicago in 1967, Leigh creates objects and environments that center Black life and interrogate stereotypes associated with Black women. In her sculptural practice, Leigh... View Details

01 Mar 2006
News

Entrepreneur's Notebook with Paul Conforti and Kim Moore (both MBA '97)

managing call centers for insurance companies but wanted to switch from telephonic to face-to-face service, so I decided to focus on restaurants. I spent the first year at HBS researching the industry and... View Details

Keywords: Margie Kelley; desserteries; Food Services and Drinking Places; Hospitality

02 Aug 2021
Blog Post

Uncovering the Virtual Advantage at Humana

role.” This onboarding process was very successful in getting interns the information they needed and building connections without being overwhelming. In addition, site visits to the pharmacy distribution center and View Details

Keywords: Health Care; Health-Related Services

01 Oct 2000
News

A Message from Dean Clark

have just expanded our reach with the opening in August of the Latin America Research Center in Buenos Aires. The center will support our faculty's research on important business issues in South America,... View Details

Keywords: Educational Services

01 Dec 2009
News

The Story of Israel’s Economic Miracle

In Israel, getting into business is not so much a matter of what university you went to but rather what military unit you served in. And that may be the single thing you need to understand about what makes Israel a leading center of... View Details

Keywords: Sean Silverthorne; National Security and International Affairs; Government

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2017 Symposium - Race, Gender & Equity

best feminist book on American popular culture. Margaret’s focus on the midlife (in Safe at Last in the Middle Years and Declining to Decline ) has expanded into the field of Age Studies, now institutionalized in two international networks of age scholars View Details

01 Jan 2003
News

Daniel L. Vasella, M.D.

rational thinking. It enhanced my confidence, so that even as a physician, I would be able to compete in business and make lifelong learning a passionate experience." COMMUNITY OUTREACH Governor, The Peres Center for Peace Member,... View Details

01 Feb 2001
News

Volunteers Crack Case, Consider School's Future

appreciated. "Incoming students are very important, because one day they will become alumni," said Stevenson, the School's senior associate dean and director of External Relations. Flattering, if one could shake the feeling that he was simultaneously scanning the... View Details

Keywords: Laura Singleton; alumni; volunteers; conferences; cases; Colleges, Universities, and Professional Schools; Educational Services

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Thaddeus Mosley Illusory Progression 2020 | About

materials and local sawmills, as well as fallen logs sourced from Pittsburgh’s Forestry Division, Mosley’s carved abstractions, or “sculptural improvisations,” as he calls them, show the influence of jazz on his artistic process. He often... View Details

01 Jun 2008
News

Let’s Celebrate! HBS is 100 Years Young

the case method in action. Calling her visit an “eye-opener,” she added that “active learning doesn’t begin to describe it.” And so President Faust joined a long line of believers who, over the decades, have participated in the dynamic... View Details