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Show Results For
- All HBS Web
(1,269)
- People (9)
- News (640)
- Research (412)
- Multimedia (1)
- Faculty Publications (33)
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- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
examine the most up-to-date best practices and explain how companies can put a smile on customers’ faces and keep them coming back for more. In a recent interview, they explained some of their findings. Aisner: Why is it so important to... View Details
- 20 Sep 2012
- Research & Ideas
US Competitiveness at Risk
substantially more global. The typical US-based multinational corporation has a much higher percentage of its total activity outside the US today. Early in our work, we'd talk to business executives and they would say, "I can't just worry about America, I View Details
Keywords: Re: Michael E. Porter & Jan W. Rivkin
- 06 Aug 2024
- Op-Ed
What the World Could Learn from America's Immigration Backlash—100 Years Ago
Sweden have received unprecedented support in national elections by running on anti-immigrant platforms. Yet, none of this is new. A century ago, mounting public pressure prompted Congress to pass the Immigration Act of 1924, which ended... View Details
Keywords: by Marco Tabellini
- 24 Nov 2008
- Research & Ideas
Harvard Business School Discusses Future of the MBA
complain that MBAs don't understand the practice of leadership or have sufficient awareness of their impact on others. Reflecting on these findings, Garvin concluded, "Business as usual isn't good enough." The Ford Foundation Changed Everything What's usual... View Details
- 12 Jul 2020
- Book
The Harvard Business School Faculty Summer Reader 2020
return to often are When the Legends Die: The Timeless Coming-of-Age Story about a Native American Boy Caught Between Two Worlds, by Hal Borland, Girl in Translation, by Jean Kwok, and Inside Out & Back Again, by Thanhha Lai. Each is... View Details
Keywords: by Staff
- 22 Apr 2008
- First Look
First Look: April 22, 2008
they hoped Doug Clark, a biomechanist, and his Invention Factory team would bring a scientific approach toward building the next generation of Timberland products and ideas. The team had to convince those in the mainstream business to accept their new ideas and... View Details
Keywords: Martha Lagace
- 23 Mar 2020
- Research & Ideas
Product Disasters Can Be Fertile Ground for Innovation
innovation by creating uncertainty and convince risk-averse companies to pull back on R&D. When a bicyclist was killed by an Uber autonomous car in Arizona in 2018, for example, the company suspended the program—even though the crash... View Details
- 17 Oct 2011
- Research & Ideas
How ‘Hybrid’ Nonprofits Can Stay on Mission
charitable donations like a typical nonprofit would. Commercial microfinance organizations often adopt a hybrid model, for example: they provide business loans to poor people who wouldn't traditionally qualify, but they still depend on the loan recipients paying them... View Details
Keywords: by Carmen Nobel
- 20 Dec 2004
- Research & Ideas
The U.S. Patent Game: How to Change It
the patent process you document affected entrepreneurial finance? A: Young, innovative firms are hurt in two ways by a poorly-operating patent system. First, as patents become easier to get, their value for the truly innovative firms—such as those View Details
Keywords: by Ann Cullen
- 20 Sep 2004
- Research & Ideas
How Consumers Value Global Brands
forgiven Shell for what they [did] with that oil rig." An Australian argued: "McDonald's pays back locally, but it is their duty. They are making so much money, they should be giving back." The playing field isn't level;... View Details
- 13 Oct 2015
- Research & Ideas
Does Business Get Done the Same Way in Emerging and Developed Countries?
destruction is an old idea, going back at least to Schumpeter. We typically associate it with entrepreneurship. Someone has a brilliant new idea, everyone is excited and the entrepreneur and his customers are much better off. But, in the... View Details
Keywords: by Sean Silverthorne
- 25 Sep 2006
- Research & Ideas
How Software Platforms Revolutionize Business
platforms running under eBay or Google or Rakuten. In some countries like Japan and Korea, one can do exactly the same thing on the Internet and over the mobile phone. And in Japan, mobile phones now function as payment devices (one can... View Details
- 06 Feb 2006
- Research & Ideas
The Trouble Behind Livedoor
holders for your stock because they do not trade much. Getting back to Japan, the stock splits can be thought of a form of float manipulation. By limiting the number of shares on the market, and making it difficult to sell, prices can... View Details
- 15 Dec 2015
- First Look
December 15, 2015
https://www.hbs.edu/faculty/Pages/item.aspx?num=50180 October 22, 2015 Harvard Business Review The Mayo Clinic Model for Running a Value-Improvement Program By: Kaplan, Robert S., Derek A. Haas, Richard A. Helmers, March Rucci, and... View Details
Keywords: Carmen Nobel
- 28 Oct 2015
- Research & Ideas
A Dedication to Creation: India's Ad Man Ranjan Kapur
some people numbers speak, but I don’t think numbers speak to him. I give him a lot of credit for realizing this early on. Back in the 1960s a Citibank offer was like a golden ticket in India. People wouldn’t leave that job, and I’m sure... View Details
- 04 Dec 2013
- Research & Ideas
The Fantastic Horizon: How to Invest in a New City
has an obligation—and opportunity—to intervene. I'm interested in the opportunity. I'm interested in sustainability as defined by economic competitiveness and the resource-stretching aspects of environmentalist thinking. I think back to a... View Details
- 06 Mar 2013
- Research & Ideas
HBS Cases: Women MBAs at Harvard Business School
School: 1962-2012," the case delves into the experiences of alumnae and alumni over the past 50 years, both inside and outside the classroom, as Dean Nitin Nohria considers what HBS might be like 10 years from now, when his young daughters are grown. "It... View Details
- 13 Feb 2006
- Research & Ideas
Turning High Potential into Real Reward
compelled to buy." They have a keen idea at the very beginning of the venture who their ideal customer is and what the ideal product is that they need to deliver. Then, they work back from that point in the future to the present,... View Details
- 11 Oct 2004
- Research & Ideas
Four Ways to Create Lasting Change
was a firm undergoing a very interesting transformation. The company had been run by its founders for many years and had a very distinct entrepreneurial culture. Then, the founders retired, and the firm hired an outsider as its CEO. He... View Details
Keywords: by Martha Lagace
- 28 Jan 2014
- First Look
First Look: January 28
prosociality in which a recipient of generosity pays a good deed forward to a third individual, rather than back to the original source of generosity. While research shows that human adults do indeed pay forward generosity, little is... View Details
Keywords: Sean Silverthorne