Community - Publications - Faculty & Research

25 Aug 2014
News

Ashraf M. Dahod, MBA 1981

communication (Altiostar). “I look at where customers are and where they will be three to five years from now,” he says simply. “I try to be objective and analytical as I look for market and technological discontinuities,” he adds, noting... View Details

Keywords: Susan Young

13 Nov 2017
Blog Post

5 Worries I Had about Applying to HBS

case method can seem like it requires more work than a traditional lecture, but you get more out of it. 4. I wouldn’t fit into the community at HBS Having lived in Nigeria all my life, I was a bit worried that I wouldn’t fit in. I... View Details

October 2014 (Revised November 2016)
Technical Note

Customer Lifetime Value (CLV) vs. Customer Lifetime Return on Investment (CLROI)

By: Elie Ofek

This note presents two related measures for assessing the financial value of a customer to the firm. The first is the well-known measure of Customer Lifetime Value, or CLV for short. The second, which has received much less attention, treats the acquisition of a... View Details

Keywords: Customer Lifetime Value; Return On Investment; Segmentation; Social Networks; Customer Relationship Management; Marketing Strategy; Investment Return; Social and Collaborative Networks; Social Media

Citation

Educators

Purchase

August 2011 (Revised November 2012)
Case

Mary Griffin at Derby Foods

By: Anthony J. Mayo and Joshua D. Margolis

Mary Griffin, Vice President of Consumer Products, must provide feedback to one of her direct reports, Simon York. York is a strong performer, but he has displayed some poor interpersonal skills in the manner in which he interacts with his team and the production... View Details

Keywords: Outcome or Result; Training; Interpersonal Communication; Labor and Management Relations; Management Skills; Management Style; Management Teams; Managerial Roles

Citation

Educators

Purchase

23 Mar 2023
Blog Post

Arla Foods: How Sustainable Can A Dairy Company Be?

2025 and carbon net zero by 2050. These goals have been set and communicated by Arla’s central corporate sustainability team in collaboration with sustainability experts embedded throughout other corporate functions. At every step of goal... View Details

26 Sep 2023
Blog Post

HBS Latino Student Association Spotlight: Francesco Rossi (MBA 2024)

related to MBA Admissions, alumni engagement, career development, and more to advocate for and empower the Latino community on campus and beyond. In honor of Hispanic Heritage Month, we asked LASO members to tell us about what being part... View Details

21 Feb 2005
Op-Ed

Is Business Management a Profession?

individuals. In response to the recent scandals, politicians and government officials have stepped in to pass new laws and create new regulations, while prominent persons on Wall Street and elsewhere in the business community have issued... View Details

Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice

02 Apr 2001
Research & Ideas

Not All M&As Are Alike—and That Matters

acquired 62 companies, as it races to dominate the Internet server and communication equipment fields. From the target company's point of view, an acquisition is often desirable, since it takes a massive amount of money to build a... View Details

Keywords: by Joseph L. Bower

Portrait Project

Ankit Tandon

completed on the ride out because my school was destroyed. In the coming days adrift in a sea of upheaval, my family would relocate to Houston, Texas, as newly minted refugees. In those roughest hours, however, the simple kindness and support from a new View Details

Web

K–12 Education | Social Enterprise | Harvard Business School

systemic change in K–12 education. Publications Techint: Strategic Choices for Community Impact By: Lauren Cohen, Virak Prum, Kenneth Charman, Pedro Levindo and Mariana Cal April 2025 | Faculty Research In early 2024 Erika Bienek, Chief... View Details

Web

Social Progress Imperative - Institute For Strategy And Competitiveness

the building blocks that allow citizens and communities to enhance and sustain the quality of their lives, and create the conditions for all individuals to reach their full potential. Learn more about the Social Progress Imperative Visit... View Details

26 Nov 2001
Research & Ideas

How Toyota Turns Workers Into Problem Solvers

Healthcare Initiative, with broad community support, with cooperation from the Centers for Disease Control, and with backing from the Robert Wood Johnson Foundation. Also, we've been testing these ideas with our students: Kent in the... View Details

Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto

02 Feb 2022
Blog Post

How I Spent My HBS 2+2 Deferral: Nikki Philip

years. What job(s) did you have during your deferral? During my deferral I worked two jobs: one in global health and one in sports. The first job was at a nonprofit organization called Lwala Community Alliance. Lwala is a global health... View Details

27 Feb 2017
Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

interference from the community because of their favorable reputation, while layoffs by other firms elsewhere were met with unrest and angst. The approach of the study is important, too. The discipline of strategy is not rich in... View Details

Keywords: by Sean Silverthorne

29 Nov 2017
Research & Ideas

How to Succeed in Business (According to a 15th Century Trade Merchant)

issue of responsibility to the community and who you are as a person.” Written in 1458 in Italy by trade merchant Benedetto Cotrugli, The Book of the Art of Trade recently received its first English translation. Baker Library at HBS and... View Details

Keywords: by Julia Hanna

Web

Modern Capitalism: Mergers and Syndicates - Railroads and the Transformation of Capitalism | Harvard Business School

industrial output surpassing that of France, Germany, and Great Britain. The railroads not only set in motion the combined forces of mass production, distribution, and communication under which the American economy grew by leaps and... View Details

Web

Disruptive Innovation Online Course | HBS Online

community of peers before, during, and after your course. Learners who successfully complete an HBS Online program will be added to the HBS Online Community's Official Networking Group and gain exclusive access to events and other... View Details

Web

Sustainable Business Strategy Course | HBS Online

Syllabus Enrollment Stories FAQs Enroll Now Key Concepts Understand and analyze the business models that drive change Communicate the competitive advantages of being a purpose-driven leader to management, leadership, and other key... View Details

26 Mar 2021
Blog Post

How to Build a Resume That Stands Above the Competition

Jill Huggett is the CEO & Founder of Bridgepath Career Advisors, LLC, a full-service career management firm, an Expert Content Contributor for Forbes.com, and an HBS Career Coach. She specializes in propelling people forward in their careers, and recently joined... View Details

Research Summary

Overview

By: Andy Wu

How can technology entrepreneurs build competitive advantage from the ground up? Professor Andy Wu conducts scholarly research and develops course materials that document how technology entrepreneurs can (1) organize for innovation to create new market opportunities... View Details

Keywords: Strategy; Entrepreneurship; Venture Capital; Growth Management; Organizational Design; Organizational Structure; Technology Platform; Technological Innovation; Information Technology Industry; Retail Industry; Pharmaceutical Industry; Video Game Industry; Media and Broadcasting Industry; United States; China; Southeast Asia; South Asia

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