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  • September–October 2013
  • Article

Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services

By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
Keywords: Job Cuts and Outsourcing; Medical Specialties; Health Care and Treatment; Customer Focus and Relationships; Learning; Customer Satisfaction; Health Industry
Related
  • 18 Feb 2013
  • Research & Ideas

Breaking Through a Growth Stall

base. But many ventures simply partition markets based on what is identifiable and accessible via purchased customer lists, SIC codes, LinkedIn, Facebook, or the sheer number of cold calls. Sales may be made, but it's the result of a... View Details
Keywords: by Sean Silverthorne
  • 12 May 2009
  • First Look

First Look: May 12, 2009

Case 809-026 An executive from pharmaceutical company GSK must choose how much to integrate a recently acquired biotechnology firm, Sirtris. Moncef Slaoui, GSK's global head of R&D, championed the acquisition of Sirtris View Details
Keywords: Martha Lagace
  • 21 Feb 2017
  • First Look

First Look at New Research: February 21

States, Neeley argues that an organization’s lingua franca is the catalyst by which all employees become some kind of “expat”(someone detached from their mother tongue or home culture). Through her unfettered access View Details
Keywords: Carmen Nobel
  • 03 May 2011
  • First Look

First Look: May 3

access to its proprietary library of human antibodies. Recently, the company decided to deviate from this model, and attempt to develop its own... View Details
Keywords: Sean Silverthorne
  • 05 Oct 2016
  • What Do You Think?

Can the US Economy Regain the Growth and Prosperity of the Past?

meeting the needs facing the threats of rising sea levels and record floods; converting energy systems to truly replaceable sources; reducing fresh water consumption or creating large desalination operations; saving top soils; reducing... View Details
Keywords: by James Heskett
  • 26 Jun 2007
  • First Look

First Look: June 26, 2007

  Working PapersTaxes, Institutions and Foreign Diversification Opportunities Authors:Mihir A. Desai and Dhammika Dharmapala Abstract Investors can access foreign diversification opportunities through either foreign portfolio investment... View Details
Keywords: Martha Lagace
  • 11 Jan 2000
  • Lessons from the Classroom

New Game, New Rules: Developing Managers for a Competitive World

longer will access to incremental markets be the primary expansion driver; increasingly the drive must be to capture scarce sources of intellectual and human capital—strategic... View Details
Keywords: by Staff
  • October 2003 (Revised January 2005)
  • Case

Shared Decision Making

By: Richard M.J. Bohmer, Karen Sepucha and Laura Feldman
The Foundation for Informed Medical Decision-Making has created an interactive videodisc system that provides patients with customized support regarding medical treatment or screening decisions when they face a choice between two equally effective courses of action.... View Details
Keywords: Decision Choices and Conditions; Borrowing and Debt; Health Care and Treatment; Innovation Strategy; Technological Innovation; Product Marketing; Distribution Channels; Production; Partners and Partnerships; Research and Development; Information Technology
Related
  • 11 Feb 2015
  • Research & Ideas

Politicians Benefited From Using Toxic Loans

their study on France, having gained access to two valuable data sets: The first contained the entire debt portfolio for most of the 300 largest French local governments as of December 31, 2007; and the... View Details
Keywords: by Carmen Nobel; Financial Services
  • 08 Jul 2013
  • Research & Ideas

Everything Must Go: A Strategy for Store Liquidation

liquidation process. “We don't spend enough time thinking about the death or liquidation of businesses” "When we were first exposed to the issue of store liquidations, we didn't have a sense of how big it was—that there is a massive... View Details
Keywords: by Julia Hanna; Retail
  • 05 Aug 2002
  • Research & Ideas

Five questions for Regina E. Herzlinger

to their specific needs—e.g., insurance for long-term care and drugs; easy access to integrated teams that specialize in treating chronic... View Details
Keywords: by Martha Lagace
  • 18 Sep 2018
  • First Look

New Research and Ideas, September 18, 2018

reinvestment after the Olympic Games; access to mass transit; the existence of no nearby competing venues with a large capacity; no financial burden of past debt or its accompanying psychological burden; the... View Details
Keywords: Dina Gerdeman
  • 12 Oct 1999
  • Research & Ideas

Where Main Street Meets Wall Street

years later, both camps benefit enormously from their close ties: the mutual fund is America's investment vehicle of choice, with one in three U.S. households owning a stake in the industry's $5.5 trillion in assets. "By making the capital markets easily View Details
Keywords: by Garry Emmons; Financial Services
  • 07 Jul 2015
  • First Look

First Look: July 7, 2015

new business should be implemented, particularly in terms of integration versus separation of a new business unit, choice of unit leader, and whether Amgen should partner with a third party to gain access... View Details
Keywords: Sean Silverthorne
  • 10 Jun 2014
  • First Look

First Look: June 10

build an informal network of relationships with executives and business managers, which allowed them to resist being stereotyped as either compliance champions or business partners. Instead they created and shaped the perception of their... View Details
Keywords: Sean Silverthorne
  • 27 Jan 2016
  • Research & Ideas

A Politician's Investment Portfolio Might Tip Off Corruption Potential

advantage of the company or engage in some type of misconduct. That could to an extent temper how much of a risk taker you want if you care about the misconduct part.” Companies already use data analytics... View Details
Keywords: by Roberta Holland
  • March 2008
  • Case

The Multiple Sclerosis Center of Atlanta

By: Regina E. Herzlinger and Alfred Martin
The Multiple Sclerosis Center of Atlanta wishes to expand beyond Georgia. The factors influencing this decision are discussed, including drug treatments currently available, and the impact of future drugs in the FDA pipeline as well as financing issues. View Details
Keywords: Decision Choices and Conditions; Financing and Loans; Health Care and Treatment; Health Disorders; Medical Specialties; Expansion; Health Industry; Atlanta
Related
  • 22 May 2012
  • First Look

First Look: May 22

Working PapersCorporate Social Responsibility and Access to Finance Authors:Beiting Cheng, Ioannis Ioannou, and George Serafeim Abstract In this paper, we investigate whether superior performance on... View Details
Keywords: Sean Silverthorne
  • 08 Oct 2010
  • What Do You Think?

Will Transparency in CEO Compensation Have Unintended Consequences?

Summing Up The Dodd-Frank legislation provision requiring the publication of the ratio of CEO compensation to that of the average compensation level of all employees in public companies will have little or no impact on CEO compensation... View Details
Keywords: by Jim Heskett

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