Service Management - Publications - Faculty & Research

09 Aug 2022
News

4 Strategies for Shifting the Power Balance in Your Business

08 Aug 2018
Sharpening Your Skills

Parmigiano-Reggiano, Jane Austen, and Other Things You Didn't Know About Finance

but their passive investment nature offers few checks on those companies’ executives. Vanguard, Trian And The Problem With 'Passive' Index Funds As investors increasingly demand investment opportunities that match their social beliefs, financial View Details

Keywords: by Sean Silverthorne; Financial Services

06 Oct 2003
What Do You Think?

Is “the Innovator’s Solution” to Sustained Corporate Growth an Unnatural Act?

be managed effectively on a continuing basis. As Richard Eckel put it, "'Disruptive' is the clue for why the proposed method of sustained growth will fail in most organizations ... B-schools graduate and laud those who are risk... View Details

Keywords: by James Heskett

08 Jul 2024
Research & Ideas

The Critical Computer Science Principles Every Strategic Leader Needs to Know

In an AI-world, leaders who speak technology’s language gain an edge. But that doesn’t mean every manager needs a computer science degree. A handle on a handful of basics goes a long way toward preparing strategic leaders for today’s... View Details

Keywords: by Ben Rand; Technology; Information Technology

26 Jul 2011
First Look

First Look: July 26

different sources (e.g., food versus fire safety). Up Close and Personal: Developing Foundations for Leader Development through Personalization of Management Learning Authors:Gianpiero Petriglieri, Jack Wood, and Jennifer L. Petriglieri... View Details

Keywords: Sean Silverthorne

01 Dec 2008
News

Business at the Summit

imbalance. Gates noted that about half of the foundation’s annual grants, or $1.6 billion, is devoted to global health, with around $800 million each devoted to grassroots financial services in the developing world and to education in the... View Details

Keywords: leadership; alumni events; Centennial; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

24 Oct 2013
News

Searching for a Better Society

evidence-based, data-driven, iterative product-development process.” Dumon wasn't disappointed. "The whole experience was life-changing," he says. "It was the passion, the drive, the business cases themselves." He cites former finance professor Donald Collat, now View Details

Keywords: Robert S. Benchley; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

01 Jun 2010
News

Cardiac Kid

HUENNEKENS: In matters of the heart, developing innovative technologies. Nelvin C. Cepeda/San Diego Union-Tribune/Zuma Press In 2002, when Scott Huennekens (MBA ’91) became president and CEO of San Diego–based Volcano Corp., a medical-devices company, he was its... View Details

Keywords: medical devices; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services

October 2018 (Revised April 2019)
Teaching Note

Kids & Company: Entering the U.S.

By: Boris Groysberg and Matthew G. Preble

Teaching Note for HBS No. 418-011. View Details

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01 Dec 2003
News

Christine Fairchild to Head External Relations

External Relations as assistant director of alumni relations in 1988, after spending nine years at the Harvard University Art Museums. She was promoted to associate director in 1992 and was named director in 1993. Under her leadership, the School’s alumni programs and... View Details

Keywords: Educational Services; Educational Services

01 Dec 2018
News

From Das’s Desk

insights with each other. Leading Professional Service Firms. This program is for senior managers of law firms, VC firms, hospitals, consultancies, and other service... View Details

Keywords: Das Narayandas

01 Sep 2007
News

Back from the Brink

Enterprise (June 2007) reported in its survey of the “BE Industrial/Service 100.” So ZeroChaos redirected its focus (selling its services to major corporations rather than small businesses), introduced innovative, customer-friendly... View Details

Keywords: Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

01 Apr 2001
News

The Natural Advantage

After a long career in marketing and management with top U.K. and international companies, Alan Heeks (MBA 1976) turned over a new leaf in 1990. He set up the Wessex Foundation, an educational charity whose centerpiece is Magdalen Farm,... View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

December 2001 (Revised May 2003)
Background Note

Queueing Theory

By: V.G. Narayanan and George Batta

Explains the assumptions behind and the insights from a simple queueing model. View Details

Keywords: Mathematical Methods; Theory; Management Analysis, Tools, and Techniques; Motivation and Incentives; Service Delivery

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Educators

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Profile

Kwame Owusu-Kesse

Why was earning an MBA at HBS important to you? To achieve success as a business leader and agent of empowerment, I knew I had to learn valuable new skills. My experiences as a junior banker, young entrepreneur, and novice service... View Details

Keywords: Other Financial Services; Other Financial Services

28 May 2019
News

Tech for the People

about ways that tech companies can develop products and services that both benefit the public and align with their business model,” he observes. Tsai says courses such as Public Entrepreneurship, taught by Mitchell Weiss, professor of... View Details

Keywords: Deborah Blagg

05 Jun 2014
Research & Ideas

Fixing the ‘I Hate Work’ Blues

everyone focused on mission through regular engagement with employees—much more so than CEOs in my generation. So if CEOs are focused on the mission, why aren't these messages getting through to employees? “Instead of managers who... View Details

Keywords: by Bill George

21 Feb 2005
Research & Ideas

The VC Quandary: Too Much Money

"Capital overhang is a big issue that keeps coming up over and over again," said Fergal J. Mullen, a general partner at Highland Capital Partners who focuses on software and services companies. Mullen said he looks for companies... View Details

Keywords: by Julie Jette; Financial Services

01 Mar 2006
News

Faculty Books

its decision-making, marketing, brand management, innovation, acquisition strategies, corporate culture, and human-resource management. Managing Product and Service Development by Stefan H. Thomke... View Details