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  • All HBS Web  (9,037)
    • People  (12)
    • News  (1,357)
    • Research  (6,877)
    • Events  (37)
    • Multimedia  (53)
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Show Results For

  • All HBS Web  (9,037)
    • People  (12)
    • News  (1,357)
    • Research  (6,877)
    • Events  (37)
    • Multimedia  (53)
  • Faculty Publications  (5,688)
← Page 178 of 9,037 Results →
  • Article

See No Evil, Hear No Evil, Speak No Evil" - Leaders Must Respond to Employee Concerns About Wrongdoing

By: Bob Gandossy and Rosabeth M. Kanter
Keywords: Employee Relationship Management
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Gandossy, Bob, and Rosabeth M. Kanter. See No Evil, Hear No Evil, Speak No Evil" - Leaders Must Respond to Employee Concerns About Wrongdoing." Business and Society Review 107, no. 4 (Winter 2002): 415–422.
  • 01 Jun 2005
  • News

Marked Managers

They became skilled at watching the bottom line, managing scarce resources, and forming relationships with government and business organizations outside the company. At Abbott, young MBAs most often were placed in sales. As a result, they... View Details
Keywords: Deborah Blagg; Career Imprints; Management of Companies and Enterprises; Management
  • February 1979
  • Case

Gulf Oil Corp. and the United States Government (B)

By: J. Ronald Fox
Keywords: Energy; Business and Government Relations; Energy Industry; United States
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Fox, J. Ronald. "Gulf Oil Corp. and the United States Government (B)." Harvard Business School Case 379-114, February 1979.
  • December 2008
  • Article

Corporate Governance and Agency Conflicts

By: Aiyesha Dey
I investigate whether corporate governance is associated with the level of agency conflicts in firms. I employ exploratory principal components analysis on 22 individual governance variables to obtain seven factors that represent the different dimensions of governance... View Details
Keywords: Corporate Governance; Agency Theory
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Dey, Aiyesha. "Corporate Governance and Agency Conflicts." Journal of Accounting Research 46, no. 5 (December 2008): 1143–1181.
  • Article

Landing the First Job: The Value of Intermediaries in Online Hiring

By: Christopher Stanton and Catherine Thomas
Online markets for remote labor services allow workers and firms to contract with each other directly. Despite this, intermediaries—called outsourcing agencies—have emerged in these markets. This paper shows that agencies signal to employers that inexperienced workers... View Details
Keywords: Marketplace Matching; Agency Theory
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Stanton, Christopher, and Catherine Thomas. "Landing the First Job: The Value of Intermediaries in Online Hiring." Review of Economic Studies 83, no. 2 (April 2016): 810–854.
  • March 2012
  • Article

The Hierarchical Face: Higher Rankings Lead to Less Cooperative Looks

By: Patricia Chen, Christopher G. Myers, Shirli Kopelman and Stephen M. Garcia
In 3 studies, we tested the hypothesis that the higher ranked an individual's group is, the less cooperative the facial expression of that person is judged to be. Study 1 established this effect among business school deans, with observers rating individuals from higher... View Details
Keywords: Rank and Position; Cooperation
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Chen, Patricia, Christopher G. Myers, Shirli Kopelman, and Stephen M. Garcia. "The Hierarchical Face: Higher Rankings Lead to Less Cooperative Looks." Journal of Applied Psychology 97, no. 2 (March 2012): 479–486.
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
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Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Chicago.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
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Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Paris.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
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Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Tokyo.)
  • October 2000 (Revised December 2000)
  • Exercise

Participant and Leader Behavior: Group Decision Simulation (D)

This series provides the instructions for a group decision-making simulation in which students experience four different methods for leading a group decision process. In the simulation, all students work in groups, with one person designated as the team leader. All... View Details
Keywords: Groups and Teams; Decision Making
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"Participant and Leader Behavior: Group Decision Simulation (D)." Harvard Business School Exercise 301-029, October 2000. (Revised December 2000.)
  • October 2000 (Revised December 2000)
  • Exercise

Participant and Leader Behavior: Group Decision Simulation (F)

This series provides the instructions for a group decision-making simulation in which students experience four different methods for leading a group decision process. In the simulation, all students work in groups, with one person designated as the team leader. All... View Details
Keywords: Groups and Teams; Decision Making
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"Participant and Leader Behavior: Group Decision Simulation (F)." Harvard Business School Exercise 301-049, October 2000. (Revised December 2000.)
  • September 2000 (Revised November 2000)
  • Teaching Note

Alexander Bandelli (A) and (B) TN

By: Thomas J. DeLong and Stephanie L. Woerner
Teaching Note for (9-899-146) and (9-899-230). View Details
Keywords: Customer Focus and Relationships; Change; Real Estate Industry
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DeLong, Thomas J., and Stephanie L. Woerner. "Alexander Bandelli (A) and (B) TN." Harvard Business School Teaching Note 801-028, September 2000. (Revised November 2000.)
  • October 1986
  • Supplement

Timken Co., Video

Provides interviews with four top executives of the Timken Co., including the president, Joe Toot, Jr., discussing the company's employee communications and employee relations strategy. View Details
Keywords: Employee Relationship Management
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Hattersley, Michael E. "Timken Co., Video." Harvard Business School Video Supplement 887-511, October 1986.
  • September 2005
  • Article

Building Loyalty in Business Markets

By: Das Narayandas
Keywords: Customer Focus and Relationships; Markets
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Narayandas, Das. "Building Loyalty in Business Markets." Tool Kit. Harvard Business Review 83, no. 9 (September 2005): 131–139.
  • Book Review

Review of Private Entrepreneurs in China and Vietnam: Social and Political Functioning of Strategic Groups by Thomas Heberer (Leiden and Boston: Brill, 2003), translated by Timothy J. Gluckman.

Keywords: Entrepreneurship; Strategy; Groups and Teams; China; Viet Nam
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Abrami, Regina M. "Review of Private Entrepreneurs in China and Vietnam: Social and Political Functioning of Strategic Groups by Thomas Heberer (Leiden and Boston: Brill, 2003), translated by Timothy J. Gluckman." China Quarterly, no. 178 (June 2004): 511–513.
  • June 2003
  • Article

The Impact of Frequent Shopper Programs in Grocery Retailing

By: Rajiv Lal and David E. Bell
Keywords: Sales; Customer Focus and Relationships
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Lal, Rajiv, and David E. Bell. "The Impact of Frequent Shopper Programs in Grocery Retailing." Quantitative Marketing and Economics 1, no. 2 (June 2003).
  • March 1977
  • Article

Some Effects on Proportions on Group Life: Skewed Sex Ratios and Responses to Token Women

By: R. M. Kanter
Keywords: Groups and Teams; Gender
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Kanter, R. M. "Some Effects on Proportions on Group Life: Skewed Sex Ratios and Responses to Token Women." American Journal of Sociology 82 (March 1977): 965–90. (Reprintings include: Representative Bureaucracy, edited by J. Dolan and D. Rosenbloom. M.E. Sharpe, 2002; Readings in Sociology, edited by R. Curtis. Kendall-Hunt Publishing, 1988; Women and Symbolic Interaction, edited by M.J. Deegan and M. Hill. N.Y.: Allen Unwin, 1986; The Gender Gap and Psychotherapy, edited by E. Carmen and P. Ricker. N.Y.: Plenum, 1984; The Substance of Social Deviance, edited by R.A. Farrell and V.L. Swigert. Alfred Publishing, 1978; Sociological Inventory, Vol. 1, 1979; Reader in Complex Organizations, edited by A. Etzioni and E.W. Lehman. N.Y.: Holt, Rinehart & Winston, 1980; Sociology: Contemporary Introductory Readings, edited by J. And A. Stimson. Ithaca, N.Y.: Peacock, 1983.)
  • 02 Aug 2015
  • News

Father and Daughter Both Drew the World Close

    Thomas M. Siebel

    development of systems which have the potential to deliver the oft-heralded, yet mostly untapped potential of customer relationship management. As corporations sought to better service their customers, they often turned to Siebel Systems... View Details
    Keywords: Computers & Electronics
    • November 2002 (Revised May 2003)
    • Case

    Education in Chile: A Venue for Individual, Business and Community Involvement

    Describes the alliance between a private businessman in Chile and a municipality to manage the local public education system. Describes the institution of a performance-based culture, including the use of management tools to align visions and incentives among key... View Details
    Keywords: Partners and Partnerships; Social Entrepreneurship; Social Issues; Education; Business and Community Relations; Education Industry; Chile
    Citation
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    Barrett, Diana, Rafael Aguila, Mladen Koljatic, Monica Silva, and Alexandra de Royere. "Education in Chile: A Venue for Individual, Business and Community Involvement." Harvard Business School Case 303-078, November 2002. (Revised May 2003.)
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