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Show Results For
- All HBS Web
(13,143)
- People (70)
- News (4,043)
- Research (5,714)
- Events (60)
- Multimedia (96)
- Faculty Publications (2,504)
- 19 Oct 2009
- Research & Ideas
Why Are Web Sites So Confusing?
Do you sometimes get the feeling that Internet portals, search pages, social networks, e-commerce, and other Web sites are not necessarily designed in order to maximize user convenience and benefits? We do, too. Why—you might ask? For a... View Details
Keywords: by Andrei Hagiu & Bruno Jullien
- 05 Mar 2020
- News
Green Light
thinks there is no value in it. “I think we can learn things from their systems—because they have the ability to do controlled experiments—that we can then take outside or in more traditional,... View Details
- January 2010 (Revised August 2011)
- Case
United Breaks Guitars
By: John A. Deighton and Leora Kornfeld
When social media propagate a complaint about poor customer service, an international media event ensues. How do viral videos spread and what can firms do about them? This case dissects an incident in which a disgruntled customer used YouTube and Twitter to spread a... View Details
Keywords: Communication Technology; Customer Satisfaction; Marketing Communications; Marketing Strategy; Consumer Behavior; Network Effects; Service Delivery; Social and Collaborative Networks; Internet; Air Transportation Industry
Deighton, John A., and Leora Kornfeld. "United Breaks Guitars." Harvard Business School Case 510-057, January 2010. (Revised August 2011.) (request a courtesy copy.)
- 01 Sep 2016
- News
The Taxi Wars of Jakarta
prices. Incomes were soaring, and by some measures about 1,000 new cars were being added to Jakarta streets every day. Not long after his graduation in 2011, Makarim joined Germany-based e-commerce investment firm Rocket Internet as its... View Details
- 01 Feb 1998
- News
Innovative Course Brings Students and Alumni Together
online dialogues with students via the Internet. Forty-three alumni - all with vivid and fresh insights into their own successes and failures - agreed to participate in the innovative pilot project, which proved to be an extraordinary View Details
Keywords: Meg Gardner; photo by Joshua Lavine
- February 2005 (Revised November 2005)
- Case
SAIF: May 2004
By: G. Felda Hardymon and Ann Leamon
The Softbank Asia Infrastructure Fund (SAIF) team has just learned that the price at which its portfolio company, the Chinese gaming firm Shanda, was planning to go public must be reduced. As a result, the partners think through the entire genesis of the deal and the... View Details
Keywords: Venture Capital; Investment; Cross-Cultural and Cross-Border Issues; Initial Public Offering; Price; China; United States
Hardymon, G. Felda, and Ann Leamon. "SAIF: May 2004." Harvard Business School Case 805-091, February 2005. (Revised November 2005.)
- 12 Feb 2015
- News
How to Deal When You’re Promoted Above Your Peers
- 01 Jun 2022
- News
Blissful Thinking
who are working there, it’s not just a job. When you’re rewarded by somebody who knows you as a person and builds you up, it’s not just a job anymore; it’s a bunch of relationships. If we don’t understand that, then all we’re View Details
Keywords: Dan Morrell; illustration by Dan Winters
- 01 Sep 2024
- News
Next Level
In 2017, Sarah Bond’s boss, Phil Spencer, the head of Xbox Gaming, warned her that working in the industry would be very difficult. Not just for the usual reasons that corporate America can be tough, but also because, as a Black woman in gaming—an industry with a... View Details
- 01 Jun 2018
- News
Floor It
leading from the street to the house itself. That insight, coupled with the radical nature of precision medicine, led to a realization: A “business as usual” approach wouldn’t do the trick; a different way of fighting cancer required an... View Details
Keywords: Julia Hanna; illustration by Mengxin Li
- 25 Feb 2020
- News
3-Minute Briefing: Ellen Pao (MBA 1998)
create a more diverse and inclusive environment. That’s what we’re doing with Project Include. Through our program, a CEO can talk with peers and see data on their startup’s diversity and sentiment levels. You need data to see what is and... View Details
Keywords: April White; photo by Eric Millette
- 2007
- Article
Three Perspectives on Team Learning: Outcome Improvement, Task Mastery, and Group Process
By: Amy C. Edmondson, James R. Dillon and Kate Roloff
The emergence of a research literature on team learning has been driven by at least two factors. First, longstanding interest in what makes organizational work teams effective leads naturally to questions about how members of newly formed teams learn to work together... View Details
Keywords: Learning; Organizational Culture; Performance Improvement; Practice; Groups and Teams; Research; Adaptation; Cooperation
Edmondson, Amy C., James R. Dillon, and Kate Roloff. "Three Perspectives on Team Learning: Outcome Improvement, Task Mastery, and Group Process." Academy of Management Annals 1 (2007): 269–314.
- September 2010 (Revised November 2010)
- Case
J.P. Morgan Private Bank: Risk Management during the Financial Crisis 2008-2009
By: Anette Mikes, Clayton S. Rose and Aldo Sesia
Mary Erdoes, the CEO of JP Morgan's asset management business, and three colleagues provide insights into risk management issues faced by the firm's private bank during the financial crisis in 2008–2009. The case provides perspective on the philosophy with which they... View Details
Keywords: Judgments; Financial Crisis; Globalized Firms and Management; Management Analysis, Tools, and Techniques; Risk Management; Mathematical Methods; Banking Industry; United States
Mikes, Anette, Clayton S. Rose, and Aldo Sesia. "J.P. Morgan Private Bank: Risk Management during the Financial Crisis 2008-2009." Harvard Business School Case 311-003, September 2010. (Revised November 2010.)
- 15 Dec 2024
- News
Crucible: Give It Up
Here’s a great saying that’s been particularly relevant in my life over the past few years: “If you want to make God laugh, tell him your plans.” To rewind a bit, I was named president of Micron Technology in January 2012. Five days later, my boss, the CEO, died in a... View Details
- Profile
Leo Markel
HBS, I flex my decision-making muscle and learn by stepping into the shoes of the case protagonist. Furthermore, I feel fortunate to hear the perspectives of the Marines, political leaders, and many other... View Details
- 30 Aug 2019
- Blog Post
3 Growing Pains from my First Year at HBS: Academic, Social, and Career
Read cases. Check. Say something in class to hit the minimum participation requirements. Check. Review course concepts before finals. Check. While I learned a lot by simply following instructions, I... View Details
- 16 Jun 2015
- Blog Post
Military Alumna Reflects on Time at HBS
cabinet agency of more than 350,000 employees, I call to mind lessons learned from my HBS experience every day. I am grateful for the opportunity to utilize my management education and skillset in the service to others and for getting to... View Details
- 01 Sep 2024
- News
Back to School
There are some things you just can’t learn in an HBS classroom—what it takes to jump out of an airplane, for instance, or the experience of playing at the World Series of Poker. Yet those kinds of out-of-office pursuits are important, says HBS assistant professor Jon... View Details
- 06 Dec 2018
- News
Source Code
Hawkins’s theories about brain function. (“We don’t do discovery by wet lab,” Hawkins clarifies. “We’re theorists.”) One of the first theories to become a business foundation was Hawkins’s finding that the... View Details
- 2014
- Other Teaching and Training Material
Strategy Reading: Introduction to Strategy
"Introduction to Strategy" provides a comprehensive overview of the strategy discipline and introduces the building blocks of strategy by providing overviews of fundamental conceptual frameworks. Students will learn how firms decide where to compete by exploring the... View Details
Casadesus-Masanell, Ramon. "Strategy Reading: Introduction to Strategy." Core Curriculum Readings Series. Boston: Harvard Business Publishing 8097, 2014.