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  • July 1989
  • Background Note

What Is Marketing?

An introductory note for MBA students on the nature of marketing and topics encountered in its study. Defines the topic then breaks marketing into two major conceptual pieces--the tools, tasks and variables of the marketer, and the marketing process. In the tools... View Details
Keywords: Marketing
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Bonoma, Thomas V., and Thomas J. Kosnik. "What Is Marketing?" Harvard Business School Background Note 590-007, July 1989.
  • 23 Nov 2016
  • News

How Focusing on Content Leads the Media Astray

    Global Supply Chains in a Post-Pandemic World

    The COVID-19 pandemic exposed the vulnerabilities in the production strategies and supply chains of firms everywhere. Coupled with a rise in economic nationalism, manufacturers everywhere are going to be under pressure to rethink their sourcing and logistics... View Details

    • October 2008 (Revised February 2011)
    • Case

    Apple's Core

    By: Noam T. Wasserman
    Steve Jobs and Steve Wozniak are best friends who enjoy pulling pranks together and talking about electronics. After several small collaborations, Jobs pitches Wozniak on starting a company together to sell computers based on Wozniak's design for a personal computer.... View Details
    Keywords: Business Startups; Entrepreneurship; Equity; Managerial Roles; Partners and Partnerships; Conflict Management
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    Wasserman, Noam T. "Apple's Core." Harvard Business School Case 809-063, October 2008. (Revised February 2011.)
    • June 2023
    • Supplement

    Clash of Two Giants Simulation Exercise

    By: Feng Zhu and Marco Iansiti
    Many markets are organized around platforms that connect consumers with complementary applications and services. These platforms are two-sided because both sides - consumers and those providing applications or services - need access to the same platform to interact. A... View Details
    Keywords: Customer Acquisition; Platform Strategy; Technology Platform; Digital Platforms; Competitive Strategy; Network Effects
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    Zhu, Feng, and Marco Iansiti. "Clash of Two Giants Simulation Exercise." Harvard Business School PowerPoint Supplement 623-717, June 2023.
    • August 1992
    • Case

    Otis Pacific Asia Operations (A): National Challenges

    By: Michael Y. Yoshino
    Describes the elevator market and Otis's competitive position in four markets: Hong Kong, Malaysia, India, and Japan. The student is asked to evaluate the strategic and competitive challenges in each market, especially in light of strong Japanese competition across the... View Details
    Keywords: Marketing Strategy; Network Effects; Problems and Challenges; Global Strategy; Goals and Objectives; Service Delivery; Competitive Advantage; Competition; Manufacturing Industry; Manufacturing Industry; India; Japan; Malaysia; Hong Kong
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    Yoshino, Michael Y. "Otis Pacific Asia Operations (A): National Challenges." Harvard Business School Case 393-009, August 1992.
    • February 2017 (Revised April 2018)
    • Case

    Kameda Seika: Cracking the U.S. Market

    By: Elie Ofek, Nobuo Sato and Akiko Kanno
    In spring 2016, Kameda’s CEO, Michiyasu Tanaka, is facing difficult questions from board members over the lackluster performance of the company’s U.S. subsidiary. Kameda was the leading player in the Japanese rice cracker market and was looking to expand overseas to... View Details
    Keywords: Marketing Strategy; Growth and Development Strategy; Adaptation; Performance Improvement; Food and Beverage Industry; Food and Beverage Industry; Japan; United States
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    Ofek, Elie, Nobuo Sato, and Akiko Kanno. "Kameda Seika: Cracking the U.S. Market." Harvard Business School Case 517-095, February 2017. (Revised April 2018.)
    • June 1998 (Revised June 1999)
    • Case

    Dixon Corporation: The Collinsville Plant

    By: W. Carl Kester
    Dixon Corp.faces the task of valuing a plant and an associated project that it is considering buying. The revisions are designed to enable the application of adjusted present value technique for valuation. A rewritten version of an earlier case. View Details
    Keywords: Factories, Labs, and Plants; Valuation; Projects; Forecasting and Prediction; Acquisition; Entertainment and Recreation Industry; Entertainment and Recreation Industry
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    Kester, W. Carl. "Dixon Corporation: The Collinsville Plant." Harvard Business School Case 298-165, June 1998. (Revised June 1999.)
    • June 2017
    • Case

    AT&T Versus Verizon: A Financial Comparison

    By: V.G. Narayanan and Joel L. Heilprin
    This case asks students to prepare a report comparing the financial and operating performance of AT&T and Verizon. Taking the perspective of a communications industry analyst, they must also consider the differences between and implications of the companies' business... View Details
    Keywords: Financial Statements; Operations; Analysis; Business Model; Accounting; Performance Effectiveness; Telecommunications Industry
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    Narayanan, V.G., and Joel L. Heilprin. "AT&T Versus Verizon: A Financial Comparison." Harvard Business School Brief Case 917-543, June 2017.
    • 03 Dec 2016
    • News

    Help Wanted: More Jobs for America

    • 13 Oct 2016
    • News

    Study shows coupons lead to big profits for drugmakers

    • September – October 2009
    • Article

    Critical Decisions in Software Development: Updating the State of the Practice

    By: Alan MacCormack, Michael A. Cusumano, Chris Kemerer and Bill Crandall
    This article focuses on how to choose the "right" software development process, how to structure global software design chains, how to manage the interaction of project structure and software design, and how to balance innovation and efficiency in a software business. View Details
    Keywords: Applications and Software; Product Development; Projects; Innovation and Management; Performance Efficiency; Information Technology Industry
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    MacCormack, Alan, Michael A. Cusumano, Chris Kemerer, and Bill Crandall. "Critical Decisions in Software Development: Updating the State of the Practice." IEEE Software 26, no. 5 (September–October 2009).
    • Career Coach

    Celia Chen

    Having worked at McKinsey for 5 years in fintech and consumer/retail industries and Amazon as a senior product manager responsible for launching a new service, Celia is happy to speak to students interested... View Details
    • 06 Jul 2014
    • News

    Business must align with schools to close "skills gap"

    • March 2006
    • Module Note

    Managing Innovation in an Uncertain World

    By: Alan D. MacCormack
    Describes the second module of the 30-session Harvard Business School elective course Managing Innovation in an Uncertain World. The course helps students understand the challenges that uncertainty implies for innovation and how to overcome these challenges. The course... View Details
    Keywords: Innovation and Management; Problems and Challenges; Business Processes; Perspective; Opportunities; Risk and Uncertainty; Managerial Roles; Product Design; Business Startups; Organizational Design
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    MacCormack, Alan D. "Managing Innovation in an Uncertain World." Harvard Business School Module Note 606-103, March 2006.
    • June 2000
    • Supplement

    SCORE! Educational Centers

    Contains three segments. In the first segment, Alan Tripp, founder of SCORE!, discusses his experience creating and growing SCORE!. Designed to be used with the (A), (B), and (C) cases. In the second segment, Tripp and Rob Waldron, current president of SCORE! (now a... View Details
    Keywords: Organizational Change and Adaptation; Entrepreneurship; Service Industry; Education Industry
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    Burton, M. Diane. "SCORE! Educational Centers." Harvard Business School Video Supplement 400-504, June 2000.
    • May 2010
    • Article

    Modern Management: Good for the Environment or Just Hot Air?

    By: Nicholas Bloom, Christos Genakos, Ralf Martin and Raffaella Sadun
    We use an innovative methodology to measure management practices in over 300 manufacturing firms in the U.K. We then match this management data to production and energy usage information for establishments owned by these firms. We find that establishments in better... View Details
    Keywords: Energy Conservation; Management Practices and Processes; Performance Productivity; Environmental Sustainability; Pollutants; Manufacturing Industry; United Kingdom
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    Bloom, Nicholas, Christos Genakos, Ralf Martin, and Raffaella Sadun. "Modern Management: Good for the Environment or Just Hot Air?" Economic Journal 120, no. 544 (May 2010): 551–572.
    • 26 Mar 2020
    • Video

    College Programs Series: SVMP

    • July 2000 (Revised October 2019)
    • Exercise

    Riggs-Vericomp Negotiation (B): Confidential Information for VERICOMP (Buyer)

    By: Michael Wheeler
    The seller (Riggs Engineering) manufactures and services recycling equipment for the computer industry. The buyer (Vericomp) uses solvents in manufacturing chips. Though set in a high-tech industry, this exercise illustrates fundamental aspects of negotiation analysis... View Details
    Keywords: Agreements and Arrangements; Negotiation Participants; Negotiation Tactics; Value Creation; Computer Industry
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    Wheeler, Michael. "Riggs-Vericomp Negotiation (B): Confidential Information for VERICOMP (Buyer)." Harvard Business School Exercise 801-097, July 2000. (Revised October 2019.)
    • October 2020
    • Article

    The Supply Chain Economy: A New Industry Categorization for Understanding Innovation in Services

    By: Mercedes Delgado and Karen G. Mills
    An active debate has centered on the importance of manufacturing for driving innovation in the U.S. economy. This paper offers an alternative framework that focuses on the role of suppliers of goods and services (the “supply chain economy”) in national performance. We... View Details
    Keywords: Supply Chain Industries; Business-to-consumer Industries; Services; Innovation; Economy; Framework; Supply Chain; Service Operations; Innovation and Invention; Economic Growth; United States
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    Delgado, Mercedes, and Karen G. Mills. "The Supply Chain Economy: A New Industry Categorization for Understanding Innovation in Services." Research Policy 49, no. 8 (October 2020).
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