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  • 29 May 2023
  • News

Nurturing Breakthrough Ideas

As a center for creativity where innovation and entrepreneurship are intertwined, the Harvard Innovation Labs ecosystem encourages the development of novel ideas, approaches, and technologies that inspire View Details
  • Web

Faculty - Race, Gender & Equity

Foundation Professor of Service Management Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders accelerate performance and design for excellence in... View Details
  • Web

General Management Awards & Honors - Faculty & Research

sponsored by Haier Group and MLab Peter Tufano : Fellow of the Academy of Social Sciences (FAcSS). Deborah M. Winshel : Recipient of the HBS Club of New York’s John C. Whitehead Social Enterprise Award in 2018. 2017 Gerald C. Chertavian :... View Details
  • 11 Feb 2008
  • Research & Ideas

Does Democracy Need a Marketing Manager?

propositions represents a market test and signal of what consumers want. Q: Consumer marketing appears to be drifting away from mass market advertising to more targeted approaches made possible by the digital world. Is political marketing evolving in the same way? What... View Details
Keywords: by Sean Silverthorne
  • February 2007
  • Case

IBM Culture in Its Architecture

By: A. Eugene Kohn and Kerry Herman
In 1992, Lou Gerstner was the CEO of IBM during a period where the firm was losing money and a turnaround was desperately needed. In a bold decision, Gerstner chose to build a new headquarters in Armonk, NY that had strict limits on expandability. His idea was to use... View Details
Keywords: Design; Leadership; Job Design and Levels; Organizational Structure; Buildings and Facilities; Business Headquarters; Decisions; Organizational Culture; Corporate Strategy; Expansion; Information Technology Industry; New York (state, US)
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  • September 2010
  • Case

Angie's List

Angie's List is a paid subscription-based service that gives consumers online access to member-submitted reviews of plumbers, electricians, and other home service providers. Customer and revenue growth are strong, but customer acquisition costs are high and the company... View Details
Keywords: Internet and the Web; Price; Competitive Advantage; Product Launch; Service Industry; United States
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  • 06 Jul 2011
  • Research & Ideas

Are You a Level-Six Leader?

percent of revenue, down from 6 percent during the 1990s, the Carly Fiorina/Mark Hurd team "saved" HP about $4 billion—about the equivalent of half the profits earned during Hurd's last year. HP's once formidable technological... View Details
Keywords: by Mitch Maidique
  • Web

Marketing Awards & Honors - Faculty & Research

marketing paper based on a Ph.D. thesis published in an INFORMS journal. Das Narayandas : Recipient of the 2019 Distinguished Alumnus Award from the Indian Institute of Technology (IIT) in Bombay. Isamar Troncoso : Selected as an INFORMS... View Details
  • April 2009 (Revised May 2017)
  • Case

Skyhook Wireless

By: Shikhar Ghosh and Thomas R. Eisenmann
Ted Morgan, the founder of Skyhook Wireless just received a call from Steve Jobs of Apple asking for a meeting. Ted must decide how to prepare for a meeting that could finally give Skyhook an anchor customer. Ted and his team have worked for three years to build a new... View Details
Keywords: Mobile and Wireless Technology; Information Technology; Business Ventures; Business Startups; Technology Industry
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  • 01 Dec 2004
  • News

Marquis Jet Takes Off

Allard: a three-year ascent to $240 million in revenues. Photo Courtesy Marquis Jet Marquis Jet may be flying high today, but just three years ago it was far from clear that the New York–based company’s innovative approach to private-jet... View Details
Keywords: Roger Thompson; Air Transportation; Transportation
  • 04 Jun 2007
  • Research & Ideas

Is Health Care Making You Better—or Dead?

Regina Herzlinger is not afraid to call them as she sees them. And what she sees looking at the American health care industry is a bunch of killers. Not only are hospitals, insurers, employers, Congress, and academics killing health care, they are also killing real... View Details
Keywords: by Sean Silverthorne; Health
  • 07 Feb 2019
  • Book

How Big Companies Can Outrun Disruption

in a company’s business model. Radical innovation involves a major change in technology, but unlike disruptive innovation it reinforces the existing business model. Architectural innovation is a radical change in technology that... View Details
Keywords: by Martha Lagace
  • October 2000 (Revised March 2001)
  • Case

eLance.com: Building a Professional Services Marketplace

By: Lynda M. Applegate and Kristin Kohler
Launched as an eBay for services, eLance promises to leverage the capabilities of the Internet to not only change the way services are bought and sold, but change the fundamental dynamics of the global economy. Building on theories posited in the HBR article by Tim... View Details
Keywords: Entrepreneurship; Technological Innovation; Job Search; Business or Company Management; Growth and Development Strategy; Business Strategy; Competitive Strategy; Web Sites; Information Technology Industry; Information Technology Industry
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  • 17 Aug 2021
  • Research & Ideas

Can Autonomous Vehicles Drive with Common Sense?

figuring out what to do at an intersection if a traffic light fails. In testing new AVs, De Freitas and his colleagues propose that companies should adopt a standard they refer to as SPRUCE—teaching AVs to drive in a manner that is:... View Details
Keywords: by Michael Blanding; Auto
  • 27 Nov 2000
  • Research & Ideas

The Dynamics of Standing Still: Firestone Tire & Rubber and the Radial Revolution

widespread acceptance would prove a bane for incumbent U.S. tire makers. Radials' longer life would decrease unit demand in the profitable replacement market, providing an opening for foreign producers and smaller players like B.F. Goodrich to seize market share.... View Details
Keywords: by Donald N. Sull; Manufacturing; Transportation
  • 16 Feb 2012
  • Working Paper Summaries

Platform Competition Under Partial Belief Advantage

Keywords: by Hanna Halaburda & Yaron Yehezkel; Consumer Products
  • Research Summary

Social Innovation

My intellectual agenda addresses this question: How to innovate to solve the world’s toughest challenges? Out of the earth’s population, about 2 billion can afford good products whereas the remaining 5 billion are poor and therefore are nonconsumers.... View Details

  • August 2016
  • Case

CEO Succession at Cisco (A): From John Chambers to Chuck Robbins

By: Boris Groysberg, J. Yo-Jud Cheng and Annelena Lobb
A smooth transition from former CEO John Chambers to new CEO Chuck Robbins had put Cisco in a position of strength. Looking back, the board reflected on what they had done well and what they might have done differently, and pondered whether another company might be... View Details
Keywords: Information Technology; Management Succession; Technology Industry
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  • 27 Jan 2009
  • First Look

First Look: January 27, 2009

innovations that allow local sectors to catch up with frontier technology. In poor countries, catching up requires the cooperation of a foreign investor who is familiar with the frontier technology and a domestic entrepreneur who is... View Details
Keywords: Martha Lagace
  • 27 Sep 2006
  • Research & Ideas

Report From Egypt: Studying Global Influences

through their eyes. And we dined with one of my former students, who set up one of the pioneering private equity funds in Egypt and whose wife is bringing high-fashion retailing to a corner of the new Four Seasons Hotel. Q: What did you... View Details
Keywords: by Sean Silverthorne