Learning - Publications - Faculty & Research

27 Apr 2016
Research & Ideas

How the FBI Reinvented Itself After 9/11

reads like a tagline for a dramatic feature film. “He thought he was signing up to run a law enforcement agency,” Rivkin says. “He ended up with a job he didn’t sign up for. And God bless him, he pulled it off.” Mueller’s major challenge was also a major View Details

Keywords: by Carmen Nobel

12 Nov 2001
Research & Ideas

The Three Components of Family Governance

children can begin to learn about the business and develop relationships with their siblings and cousins. Figure 1: Basic Governance Structures of the Family Business System Family assembly activities include View Details

01 Mar 2023
What Do You Think?

How Much Does 'Deep Purpose' Matter to the Bottom Line?

“Hybrid work is here to stay We now communicate differently—and better—in online meetings. We learned how to use these tools more effectively because we had to during the pandemic.” Respondents didn’t stop there. They provided advice... View Details

Keywords: by James Heskett

Web

Online Finance & Accounting Courses | HBS Online

intersection of accounting, strategy, and finance, and learn how to evaluate a business’s performance, prospects, and value to make strategic investment decisions that generate financial success. 8 weeks, 5–6 hrs/week Pay by August 14... View Details

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Courses - Institute For Strategy And Competitiveness

global collaborative network of universities, business schools, research institutes, competitiveness centers, and strategic partners, with representatives from 50 universities in more than 30 countries. To learn more and to join the MOC... View Details

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HBS Health Care Initiative - Blog: Health Supplement

she’s leveraging her technical expertise to address long-overlooked challenges, especially those affecting women. We asked Jenn a few questions to learn more about her path, her perspective on AI, and why she believes women’s health is... View Details

05 May 2022
HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

than 70 percent of Black, Latinx, and rural workers from landing jobs, even though they may have the actual skills to do the required work. Many companies rely on machine learning algorithms that automatically weed out job applicants who... View Details

Keywords: by Jay Fitzgerald

Web

Business for Social Impact | Social Enterprise | Harvard Business School

influence and make an impact. Sustainable Business Strategy Professor Rebecca Henderson Become a purpose-driven leader by learning how to influence key stakeholders and integrate values into your work to catalyze system-level change.... View Details

09 May 2017
What Do You Think?

Should Management Be Primarily Responsible to Shareholders?

2017, pp. 50-60. Milton Friedman, A Friedman Doctrine—The Social Responsibility of Business Is To Increase Its Profits, The New York Times Magazine, September 13, 1970, p. 17. Sumantra Ghoshal, Bad Management Theories Are Destroying Good Management Practices, Academy... View Details

Keywords: by James Heskett

21 Feb 2018
Research & Ideas

When a Competitor Abandons the Market, Should You Advance or Retreat?

training, I thought these positive market forces might counterbalance or dominate any potential learning or herding behavior. But it turns out that, on average, the perception of increased failure risk is stronger than the draw of less... View Details

Keywords: by Rachel Layne; Pharmaceutical; Health

09 Nov 2023
News

From the Brink

Antonio Weiss (MBA 1994), Adam Chepenik (MBA 2010), Sebastián Negrón-Reichard (JD/MBA 2024) As the senior top official in the US Treasury Department on domestic finance issues, Antonio Weiss (MBA 1994) could see Puerto Rico’s financial meltdown coming, like watching a... View Details

Keywords: Ralph Ranalli

Fast Answer

Company databases: which database to choose?

sophisticated screening, PE and VC companies and funded firms, who knows whom. Earnings call transcripts, key developments. Also, screen for HBS alumni status. For a multimedia learning module on Capital IQ check out our View Details

01 Jun 2024
News

Alumni Achievement Awards 2024

Photographed by Susan Young; Edited by Julia Hanna MORE ON THE RECIPIENTS Read more about the 2024 recipients, and learn about past recipients. ALUMNI ACHIEVEMENT AWARDS SITE MORE ON THE RECIPIENTS Read more about the 2024 recipients, and learn about past recipients.... View Details

12 Feb 2018
Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

to learn how being last affects consumer behavior. To get started, Buell and Harvard student Jay Chakraborty observed customers at a local grocery store with five checkout lanes—a total of 286 customers over a cumulative five hour span.... View Details

Keywords: by Michael Blanding; Retail; Service

Fast Answer

Financial databases: certification and training

learning catalogue, you can upskill and prepare at your own pace, with a final test that is accessible online for you to self-register for and take at a time that suits you. View Details

01 Jun 2023
News

Curb Appeal

of information technology at NYPD, Tisch learned to deliver essential services in fresh and innovative ways. And to her mind, sanitation is the most essential service of all. As she points out, the average New Yorker can go an entire... View Details

Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government

February 2018 (Revised October 2019)
Case

HubSpot and Motion AI: Chatbot-Enabled CRM

By: Jill Avery and Thomas Steenburgh

HubSpot, an inbound marketing, sales, and customer relationship management (CRM) software provider, announced that it had acquired Motion AI, a software platform that enabled companies to easily build and deploy chatbots, fueled by artificial intelligence, to interact... View Details

Citation

Educators

Purchase

01 Mar 2024
News

Counter Intelligence

Pret—whose menu includes upscale salads and baguette sandwiches, made fresh daily—fills a different niche in the market, but Christou learned a lot from that first experience in the industry. And his time behind the counter has served him... View Details

Keywords: Amy Crawford

Web

Our Values | About

campus last Wednesday, which included a troubling confrontation between one of our MBA students and a subset of the protestors, has left many of our students shaken. Reports have been filed with HUPD and the FBI, the facts are being evaluated, and it will be some time... View Details

29 Sep 2022
Op-Ed

Inclusive Leadership Advice: Get Comfortable With the Uncomfortable

out to me from the day that may be helpful to anyone interested in becoming a more inclusive leader: 1. Not knowing brings about learning Improv performers trade in the currency of unpredictability. They don’t know what their partners... View Details

Keywords: by Francesca Gino

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