Publications

Article

Developing a Digital Mindset: How to Lead Your Organization into the Age of Data, Algorithms, and AI

By: Tsedal Neeley and Paul Leonardi

Learning new technological skills is essential for digital transformation. But it is not enough. Employees must be motivated to use their skills to create new opportunities. They need a digital mindset: a set of attitudes and behaviors that enable people and... View Details

Keywords: Machine Learning; AI; Information Technology; Transformation; Competency and Skills; Employees; Technology Adoption; Leading Change; Digital Transformation

September 1989 (Revised June 1990)
Background Note

Challenge of Change, The: Note

Describes the major challenges associated with managing change. Highlights the focus for change, the different degrees and types of change, when change is to be introduced, what factors enable that introduction, and what reactions change evokes. Underscores the... View Details

Keywords: Change Management

01 Nov 2020
News

Getting Serious About Diversity: Enough Already with the Business Case

Keywords: Robin J, Ely and David A. Thomas

01 Sep 2020
News

3-Minute Briefing: Mark Mason (MBA 1995)

our company, I wanted my colleagues to hear from me, and the industry needed to hear from Citi. The response was overwhelming and I hope to inspire people to continue on the path of greater awareness,... View Details

Keywords: April White; Photo by: Michael Bucher; banking; diversity; COVID-19; leadership; African American; career advice; Finance

01 Jun 2017
News

Ink: Home Cooking, Secure Retirements, and Restoring Humanity to Finance

Hungry Ocean: A Swordboat Captain’s Journey by Linda Greenlaw “Linda Greenlaw is a ship captain up in Maine. She documented one 30-day trip—prepping, being on the ocean, jostling to get the best piece of water to fish, and even View Details

November 2017 (Revised April 2019)
Case

Summa Equity: Building Purpose-Driven Organizations

By: George Serafeim and David Freiberg

In 2015, Reynir Indahl left top Nordic private equity firm Altor Equity Partners to found Summa Equity (Summa). After long contemplation following the financial crisis, Indahl was convinced the financial system was producing negative externalities and that the current... View Details

13 Aug 2024
Op-Ed

Can AI Save Physicians from Burnout?

Therefore, AI could perpetuate a cycle of higher workloads, leading to burnout, clinical errors, and poorer patient outcomes. History has shown that payers are hesitant to self-regulate in changing their... View Details

Keywords: by Susanna Gallani, Lidia Moura, and Katie Sonnefeldt; Health

June 2006 (Revised April 2007)
Case

Howard Schultz: Building Starbucks Community

By: William W. George and Andrew N. McLean

In 2006, Howard Schultz reflects on his leadership at Starbucks in light of its continued growth plans. Provides information on the leadership development of the protagonist, tracing his youth and education, his early business career, his acquisition of Starbucks, and... View Details

Keywords: Education; Biography; Leadership; Leadership Development; Leadership Style; Growth and Development Strategy; Personal Development and Career

William Kerr is the D’Arbeloff Professor of Business Administration at Harvard Business School. Bill is Senior Associate Dean for Faculty Development and Research, co-director of Harvard’s Managing the Future of Work initiative, and faculty chair of the... View Details

Keywords: management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting

Blog

Emerging from the Pandemic: Insights from South Asia and ASEAN

with about 65% of the population under the age of 35. Like other places in the world, the pandemic caused a big churn in the job market, with people changing jobs and taking on new roles. That generates a... View Details

January 2020 (Revised April 2020)
Teaching Note

Brandless: Disrupting Consumer Packaged Goods

By: Jill Avery

Brandless, an online direct-to-consumer seller of upscale private-label consumer packaged goods (CPG), offered consumers a limited assortment of values-conscious products delivered directly to their homes with the simplicity of one fixed $3.00 price point that promised... View Details

Keywords: Brand; Brand Management; DTC; Private Label; Groceries; Packaged Food; Personal Care; Startups; Retailing; Amazon; Brands and Branding; Marketing; Marketing Strategy; Business Startups; Disruption; E-commerce; Consumer Products Industry; Retail Industry; United States