Publications

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21 Sep 2010
First Look

First Look: September 21, 2010

access pushes decisions down, as it allows for superior decentralized decision making without an undue cognitive burden on those lower in the hierarchy. Better communication pushes decisions up, as it allows employees to rely on those... View Details

Keywords: Sean Silverthorne

20 Aug 2020
Blog Post

“Business as Usual, In a Different Way” – Creating an Impactful Remote Internship at Actis

growing portfolio of investments across Asia, Africa, and Latin America with employees around the world. So while the team at Actis was no stranger to having staff working in various locations, the 10 week Summer Associate Programme had... View Details

Keywords: Venture Capital / Private Equity; Other Financial Services

04 Dec 2020
News

Hour by Hour

for hourly workers, Morris realized: Companies lost money on training, and employees often started right back at minimum wage with each new job as they worked to learn an entirely new set of skills. This insight is at the heart of Syrg,... View Details

08 Oct 2019
Blog Post

Balancing Act: Kate Eberle Walker’s Action Plan for C-suite Diversity

successor and two years later, after Tutor.com had merged with The Princeton Review, she became CEO of the combined company. For Eberle Walker, being in charge came with the responsibility of fostering other women, starting with her executive team. The first step was... View Details

Keywords: Entrepreneurship

07 Oct 2019
Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

JetBlue employees and more than 130,000 customers whose flights were cancelled, delayed, or diverted. How did the airline make it right with customers and learn from its mistakes? The Hidden Cost of a Product Recall Product failures... View Details

Keywords: by Sean Silverthorne; Retail; Air Transportation

Levels of Meaning

but it’s important to remember that as I progress through my career, the decisions I or other MBAs make will have lasting impact, both on company employees and the customers and communities that company serves. View Details

01 Mar 2016
News

Reinventing the Wheel

has the potential to provide energy to the local community. Since its founding in 2010, Black Bear has grown from 3 employees to 15 and has plans to open a second plant this year. There are enough tires in the world to build more than 800... View Details

Keywords: Maureen Harmon

30 Jan 2009
News

What’s It Worth to You?

lead. That’s why De Pree capped his compensation at twenty times what his company’s lowest-paid employee received. Kenneth Feinberg, the 9/11 special master, eventually came to understand that “all lives should be treated the same.”... View Details

Keywords: Garry Emmons; Business Schools & Computer & Management Training; Educational Services; Management of Companies and Enterprises; Management

August 2008
Case

Sloan & Harrison: Non-Equity Partner Discontent

By: Boris Groysberg and Eliot Sherman

The law firm, Sloan & Harrison, was dealing with some discontent among its junior non-equity partners. These partners were concerned with the transparency of the advancement process, their ability to position themselves as both leaders within the firm and rainmakers,... View Details

Keywords: Employees; Human Resources; Leadership Development; Management Style; Performance; Work-Life Balance; Legal Services Industry

February 2008
Case

SPECIALISTERNE: Sense & Details

Three-quarters of Specialisterne's expert software testing staff are diagnosed with some form of Autistic Spectrum Disorder (ASD). Usually a handicap, ASD conveys talents especially suited to software testing and other highly repetitive tasks that require very high... View Details

Keywords: Business Model; For-Profit Firms; Health Disorders; Employees; Performance Evaluation; Quality; Software; Information Technology Industry

July 1993 (Revised October 2004)
Case

Aston-Blair, Inc.

By: John J. Gabarro

Describes the formation, selection, and experience of a task force with multidepartmental membership. The problems faced by the task force leader at the end of the case raise issues of who does the selection; the establishment of group norms, values, and goals; the... View Details

Keywords: Employees; Leadership; Problems and Challenges; Groups and Teams; Conflict Management

15 May 2018
News

Spreading the Safety Net

greater societal equality and a fiduciary obligation to shareholders, she writes. Like so many companies before us, my company, Rent the Runway, had two tiers of workers. Our salaried employees — who typically came from relatively... View Details

18 Apr 2007
HBS Case

How Magazine Luiza Courts the Poor

"Magazine Luiza: Building a Retail Model of 'Courting the Poor.'" "Magazine Luiza has made a business of targeting the bottom of the pyramid and is beloved as a company by employees and customers alike," Frei says.... View Details

Keywords: by Julia Hanna; Retail

29 May 2014
Research & Ideas

Research Symposium 2014

of Leadership and Management; Associate Professor Karthik Ramanna ; and Michael Porter, Bishop William Lawrence University Professor. Speaking Up Recognizing problems in the workplace is commonplace. Speaking up about those problems is less so. Why? Because View Details

Keywords: by Carmen Nobel; Accounting; Health

Web

Introduction - The Worker - The Human Factor – Baker Library | Bloomberg Center, Historical Collections

portraits created by Hine and others illustrate employees handling tools and machinery with focused intensity and skill—classically composed photographs that projected a message of employee pride within a... View Details

Web

Hidden Workers: Caregivers - Managing the Future of Work

childcare and eldercare, it's in the best interest of employers to invest in fostering a care culture—one that attracts caregivers on the margins of the workforce and helps current employees succeed. Read the Report Related Research... View Details

April 2022
Case

Gender Equality in Business: 100 Years of Progress?

By: Boris Groysberg and Colleen Ammerman

"Gender Equality in Business: 100 Years of Progress?" traces the history of women in management from the early 20th to early 21st century through analysis of Harvard Business Review's coverage of women and gender. The case identifies six distinct phases in the... View Details

Keywords: History; Business History; Gender; Management; Employees; Leadership; Organizational Change and Adaptation; Work-Life Balance; Prejudice and Bias; Social Issues; Diversity; Equity; United States