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  • 24 Feb 2014
  • Research & Ideas

Busting Six Myths About Customer Loyalty Programs

such as hotels, restaurants, and theme parks and (2) "individual shopper targeted" offers, whereby each shopper regularly receives an extensive set of tailor-made coupons predominantly paid for by supplier brand-owners. The value of tailor-made coupons and... View Details
Keywords: by Marcel Corstjens & Rajiv Lal; Retail; Consumer Products
  • 03 Nov 2009
  • First Look

First Look: Nov. 3

costs decrease and as the benefits from outsourcing the use of intellectual property increases. We also examine how different licensing arrangements affect the relation between the variance of the returns to the intellectual property and... View Details
Keywords: Martha Lagace
  • 24 Mar 2008
  • Research & Ideas

Reducing Risk with Online Advertising

it's often hard to know whether you've received the service you've contracted to receive and have paid for. You've got a bill. Have you also received the benefit of the service—the customers? Certainly you have some customers, but are... View Details
Keywords: by Martha Lagace; Video Game; Web Services
  • 17 Nov 2014
  • Lessons from the Classroom

Managing the Family Business: Are Optimists or Pessimists Better Leaders?

assume that things will either turn out well (the optimists) or turn out badly (the pessimists). So here's a question to ponder: Is it better to have an optimist or a pessimist leading your family organization? As I'll show below, both have their own unique traits that... View Details
  • 30 Aug 2006
  • Op-Ed

The Compensation Game

continue to enjoy broad freedom to unload options, a practice that enables executives to benefit from increases in short-term stock prices that come at the expense of long-term value. That the market for CEOs has not been operating like... View Details
Keywords: by Lucian Bebchuk & Rakesh Khurana
  • 17 May 2016
  • First Look

May 17, 2016

expectation that private profit not come at the expense of consumer welfare. Consumers, Corporations, and Public Health assembles 17 case studies at the intersection of business and public health to illustrate how each side can inform and View Details
Keywords: Sean Silverthorne
  • 23 Oct 2012
  • First Look

First Look: October 23

(forthcoming) Abstract Competition among firms yields many benefits but can also encourage firms to engage in corrupt or unethical activities. We argue that competition can lead organizations to provide services that customers demand but... View Details
Keywords: Sean Silverthorne
  • 10 Mar 2002
  • Research & Ideas

Breakthrough Negotiation: Don’t Leave It On the Table

cognizant of the potential benefits and costs of setting up a secret channel. They understand that details as small as the timing of a meeting or the size and shape of the negotiating table can make a difference. Above all, they are... View Details
Keywords: by Michael Watkins
  • 08 Feb 2011
  • First Look

First Look: Feb. 8

improvement. Whether induced learning through the use of deliberate learning activities provides additional performance benefits has been neglected. We argue that the use of deliberate learning activities offers performance View Details
Keywords: Sean Silverthorne
  • May 2024
  • Supplement

DRSi (B)

By: Richard S. Ruback and Royce Yudkoff
Pre-Abstract: Instructors should consider the timing of making videos available to students, as they may reveal key case details.

Abstract: In March of 2019, Jen Ransom Fuller purchased DRSi. DRSi, located in Bellevue, Washington, printed and reproduced... View Details
Keywords: Acquisition; Small Business; Cost vs Benefits; Decisions; Business Education; Corporate Entrepreneurship; Leadership Style; Leading Change; Business or Company Management; Problems and Challenges; Health Pandemics; Selection and Staffing; Employee Relationship Management; Production; Logistics; Safety; Washington (state, US); United States
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Ruback, Richard S., and Royce Yudkoff. " DRSi (B)." Harvard Business School Multimedia/Video Supplement 224-718, May 2024.
  • 23 Jul 2020
  • Research & Ideas

How Countries Use Financial Policy to Fight COVID-19

Policy actions like direct financial transfers compared with tax benefits and their implications for consequences like inflation or growth could be valuable, he says. “There's a huge number of papers in economics about COVID coming out,... View Details
Keywords: by Rachel Layne
  • 08 Feb 2018
  • Op-Ed

What’s Missing From the Debate About Trump’s Tax Plan

this point of view, including most Republican lawmakers, the important thing is to have people pay their fair share of taxes, based on a sense of equal sacrifice or on how much they benefit from government activities that allow our... View Details
Keywords: by Matthew Weinzierl
  • 29 Sep 2015
  • Research & Ideas

Work 3.0: Redefining Jobs and Companies in the Uber Age

protect against a company’s having extensive control over its workforce without paying for employee benefits and social security taxes. Until recently, Work 2.0 worked. Now the Work 3.0 era has dawned, prompted by the rapid rise of... View Details
Keywords: by Andrei Hagiu; Transportation; Web Services
  • 15 Jul 2015
  • Research & Ideas

Amazon Prime Day: The Logic Behind a Retailer’s Made-up Holiday

forgotten, current Prime subscribers will benefit from large savings on big ticket items. But the company may have other motives in mind, as well, such as fending off up-and-coming online retail competition. Many other companies (Walmart... View Details
Keywords: Re: Sunil Gupta; Retail
  • 05 Jun 2000
  • What Do You Think?

What’s Happening to Our Patience?

increasing their value. Denise Rickman grabs a magazine from the rack while in the supermarket checkout lane. Imran Jafar rides his scooter to work, enjoying the benefits of close-to-the-road transportation, exercise, and what sounds a... View Details
Keywords: by James Heskett
  • 09 Jan 2019
  • Research & Ideas

The UK Needs a Bold Strategy Around Competition to Survive Brexit

Professor at HBS. Far from a drag, he argues, being part of Europe was a key competitive advantage for Britain. Its economy benefitted more from EU funding than it contributed, even as a net contributor to the EU budget. Immigration was a... View Details
Keywords: by Michael Blanding
  • 10 May 2017
  • Research & Ideas

Amazon Web Services Changed the Way VCs Fund Startups

“The benefit is that [today] more firms are being funded,” says Nanda. “In the past, you would be less likely to fund a long-shot bet because it would not be profitable. Now, because it’s so cheap to start companies, you can be willing to... View Details
Keywords: by Michael Blanding; Banking; Financial Services; Information Technology
  • 01 Mar 2017
  • Research & Ideas

A Good Thing Happens When Doctors Start Talking to Their Patients

office dictate that to stay in business, you need to bring in $400 an hour—that’s four office visits of 15 minutes each. The length of the visit is determined “not by the benefit to the patient,” Kaplan says, “but what they must do to... View Details
Keywords: by Michael Blanding; Health
  • 07 Sep 2016
  • What Do You Think?

How Can the Threat of Networks Be Reduced?

great they are as individuals, reap the personal benefits of their position, and deftly blunt competition from potential inter-organizational rivals.” His point is that an age of knowledge sharing facilitated by networks negates the... View Details
Keywords: by James Heskett
  • 15 Aug 2016
  • Research & Ideas

Black Swans and Big Trends Can Ruin Anyone's Internet Prediction

of the internet involves deciphering a complicated landscape. Source: Wavebreakmedia With the benefit of fifteen years worth of hindsight, it is evident that Speed Trap, when looking ahead, had a profound status quo bias. The book did... View Details
Keywords: by Thomas R. Eisenmann; Technology
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