Relationship Management - Publications - Faculty & Research

14 Dec 2015
Research & Ideas

Deflategate and the Sustained Success of the New England Patriots

discussions that we’ve had” The case study, written by HBS’s Marco Iansiti, the David Sarnoff Professor of Business Administration and head of the Technology and Operations Management unit, focuses on the data analysis used by the... View Details

Keywords: by Roberta Holland; Sports

18 Jun 2001
Research & Ideas

When In-House Research Isn’t Enough

Advanced Management Program and a founding member of Intel. Now executive vice president of that corporation, he is also president of Intel Capital, a corporate venture capital unit investing in companies in this country and companies... View Details

Keywords: by Jim Aisner

March 2022 (Revised November 2022)
Case

When Should CEOs Speak Out Publicly? The 2021 Georgia Voting Law

By: William W. George, Hubert Joly and Amram Migdal

This case describes the March 2021 passage of a voting and elections law in the U.S. state of Georgia and reactions by corporations and corporate leaders to the law. Included are a brief history of voting rights in the United States and Georgia and an overview of the... View Details

Citation

Educators

June 2019
Teaching Note

CEWD: Closing the Skills Gap

By: William R. Kerr and Ted Smalley Bowen

Teaching Note for HBS No. 818-081. The teaching note presents background, case details, and teaching strategies, along with board plans and supporting graphics. View Details

Citation

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17 Apr 2007
First Look

First Look: April 17, 2007

Working PapersPublic Action for Public Goods Authors:Abhijit Banerjee, Lakshmi Iyer, and Rohini Somanathan Abstract This paper focuses on the relationship between public action and access to public goods. It begins by developing a... View Details

Keywords: Martha Lagace

17 May 2010
Research & Ideas

What Brazil Teaches About Investor Protection

Financial Development in Brazil, 1882-1950, which studies the relationships between law, corporate governance, and economic development. We also asked him what turn-of-the-century Brazil can teach us about government bailouts today. Sean... View Details

Keywords: by Sean Silverthorne; Banking; Financial Services

11 Jul 2012
Research & Ideas

The Future of Boards

have too many people on the board of financial institutions who don't know anything about financial institutions, then you have a problem. Q: But you also make the point that it's not possible for a board member to know everything. It's important that they know enough... View Details

Keywords: by Julia Hanna

10 Aug 2010
First Look

First Look: August 10

often expensive, relationships with artists and other clients. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/709441-PDF-ENG Sony and the JK Wedding Dance John Deighton and Leora KornfeldHarvard Business School Case 510-064... View Details

Keywords: Martha Lagace

04 Dec 2007
First Look

First Look: December 4, 2007

aeronautic plant, I demonstrate how an implicitly negotiated leniency between management and workers around the use of company materials and tools, on company time, to produce artifacts for personal use, enhances workers' identities. This... View Details

Keywords: Martha Lagace

22 Jun 2010
First Look

First Look: June 22

adequately support many online publishing businesses, and riddled with complex relationships that hinder accountability. Download the paper: http://www.sigecom.org/exchanges/volume_9/1/EDELMAN.pdf Constraints and Entrepreneurship... View Details

Keywords: Martha Lagace

14 Jun 2004
Research & Ideas

The Big Money for Big Projects

financing requirements—typically north of $500 million. Why study large projects? Because they offer clear examples into the process used by managers to make important financing and structuring decisions, he says. Another reason: Large... View Details

Keywords: by Ann Cullen; Financial Services

January 2006 (Revised July 2007)
Case

Juan Trippe and Pan American World Airways

By: Nitin Nohria, Anthony Mayo and Mark Rennella

A fascination with flight and a forceful personality helped to create a market for air travel and shape the modern airline industry. Masterfully wielding his power and influence, Juan Trippe built Pan American Airways by combining bold moves and blind ambition. Across... View Details

Keywords: Decision Choices and Conditions; Leadership; Growth and Development Strategy; Industry Growth; Business and Government Relations; Power and Influence; Air Transportation; Air Transportation Industry; Travel Industry

Citation

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05 Dec 2018
Working Paper Summaries

The Salary Taboo: Privacy Norms and the Diffusion of Information

Keywords: by Zoë B. Cullen and Ricardo Perez-Truglia

May 2008 (Revised May 2008)
Case

Symyx Technologies, Inc.

By: H. Kent Bowen, Courtney Purrington and Thomas D. Perry

Symyx is a science-based company spun out of Berkeley. Its unique materials technology has been exploited for 10 years, but the company needs a new business model. The company concept required the invention of hardware and software to do high throughput materials... View Details

Keywords: Business Model; Transition; Engineering; Technological Innovation; Resource Allocation; Product Development; Partners and Partnerships; Science-Based Business; Information Infrastructure; Applications and Software

Citation

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20 Aug 2007
Research & Ideas

HBS Cases: Using Investor Relations Proactively

management of financial communication? Greg Miller: The French group Total and the British BP are both major players in the oil and gas industry, which is increasingly moving into the center of public interest due to its booming oil and... View Details

Keywords: by Martha Lagace; Energy; Utilities

January 2024 (Revised June 2024)
Case

School of Rock: Tuning into Structured Empowerment (A)

By: Tatiana Sandino, Jeffrey Rayport, Samuel Grad and Stacy Straaberg

In summer 2021, School of Rock was a youth-oriented music education company with 291 franchise- and company-owned schools globally. Before CEO Rob Price’s hire in 2017, School of Rock’s nonconformist rock ‘n’ roll culture led to variability in teaching styles,... View Details

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15 Sep 2015
First Look

September 15, 2015

Operations Management Analytics for an Online Retailer: Demand Forecasting and Price Optimization By: Ferreira, Kris J., Bin Hong Alex Lee, and David Simchi-Levi Abstract—We present our work with an online retailer, Rue La La, as an... View Details

Keywords: Sean Silverthorne

24 May 2011
First Look

First Look: May 24

long-term impact on the practice and thinking in this field will reach its full potential. From Counting Risk to Making Risk Count: Boundary-Work in Risk Management Author:Anette Mikes Publication:Accounting, Organizations and Society... View Details

Keywords: Sean Silverthorne

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

examine the most up-to-date best practices and explain how companies can put a smile on customers’ faces and keep them coming back for more. In a recent interview, they explained some of their findings. Aisner: Why is it so important to look closely at leadership and... View Details

Keywords: by Jim Aisner; Retail

March 2010 (Revised December 2010)
Case

The Market for Prisoners: Business, Crime and Punishment in the "American Dream"

By: Rafael M. Di Tella and Laura Winig

In 2010, Corrections Corporation of America (CCA), the largest private prison operator in the U.S., was considering expansion options. The company's largest customers, federal and state governments, were under economic pressure to reduce the incarceration rate and... View Details