Publications

December 2016
Article

Industry Window Dressing

By: Huaizhi Chen, Lauren Cohen and Dong Lou

We explore a new mechanism by which investors take correlated shortcuts and present evidence that managers undertake actions—in the form of sales management—to take advantage of these shortcuts. Specifically, we exploit a regulatory provision wherein a firm’s primary... View Details

Keywords: Investor Shortcuts; Industry Classification; Opportunistic Managerial Behavior; Discontinuity; Management Practices and Processes; Investment; Sales

Article

Total Quality Management and the Human Resource Professional: Applying the Baldrige Framework to Human Resources

By: Leonard A. Schlesinger and Christopher L. Hart

The still evolving discipline of total quality management (TQM) has left many human resource professionals confused about their role. The authors believe that the HR function personnel should spearhead company quality efforts, as well as assess the performance of their... View Details

Keywords: Quality; Management Practices and Processes; Human Resources

28 Oct 1994
Lecture

Japanese and American Corporate Governance: Converging to Best Practice?

By: W. Carl Kester

Keywords: Corporate Governance; Management Practices and Processes

01 Jun 2010
News

Get Well Soon

CEO, he convinces Kotagal to lead the hospital’s improvement efforts as senior vice president of quality and transformation. Anderson, a practicing attorney with expertise in the quality improvement methods used by manufacturing firms, is... View Details

Keywords: Julia Hanna; Ambulatory Health Care Services; Health, Social Assistance

28 May 2019
News

Tech for the People

about ways that tech companies can develop products and services that both benefit the public and align with their business model,” he observes. Tsai says courses such as Public Entrepreneurship, taught by Mitchell Weiss, professor of Management View Details

Keywords: Deborah Blagg

May 3, 2023
Article

What Top-Performing Sales Managers Do Differently

By: Mike Schultz and Frank V. Cespedes

Sales managers hire reps, influence their training, provide (we hope) feedback and so reinforce good selling behaviors, and are key in the execution of growth and change initiatives. In a study of more than 1,000 sales managers and sellers across industries, we found... View Details

Keywords: Management Practices and Processes; Sales; Performance Effectiveness

June 2012
Article

Racial Colorblindness: Emergence, Practice, and Implications

By: Evan P. Apfelbaum, Michael I. Norton and Samuel R. Sommers

We examine the pervasive endorsement of racial colorblindness-the belief that racial group membership should not be taken into account or even noticed-as a strategy for managing diversity and intergroup relations. Despite research demonstrating that race is perceived... View Details

Keywords: Management; Strategy; Law; Practice; Race; Research; Social Issues; Diversity

November 2007
Supplement

Differences at Work: Jason (B)

By: Sandra J. Sucher and Rachel Gordon

In Differences at Work: Jason (B) HBS Case No. 9-408-049 Jason decides that his firm should have a more articulated position that everyone in the firm understands about why diversity benefits the firm instead of pursing diversity because it feels like the “right” thing... View Details

Keywords: Management Practices and Processes; Policy; Employees; Diversity

April 2000 (Revised March 2015)
Case

The First Six Months: Launching a PSF Career

By: Ashish Nanda, Thomas J. DeLong and Scot H. Landry

Presents two situations: 1) two graduating MBAs from Harvard Business School compare and contrast their strategies for getting off to a good start in consulting, and 2) a junior consultant has to deal with difficult feedback in his very first performance review. View Details

Keywords: Personal Development and Career; Planning; Practice; Strategy; Performance Evaluation; Adaptation; Consulting Industry

July 1999
Background Note

Comments on Standard Times and the Division of Labor

By: Roy D. Shapiro

A brief note on the origins and uses of standard times in production process flow diagrams and on the benefits and drawbacks of division of labor. A rewritten version of two earlier notes. View Details

Keywords: Labor; Management Practices and Processes; Standards; Production

19 Feb 2021
News

3 Steps to Better Virtual Meetings

1 Jun 1991
Conference Presentation

Information Technology and Fast-Cycle Management

By: L. M. Applegate

Keywords: Information Technology; Management Practices and Processes

Article

Milestones in Marketing

By: John A. Quelch and Katherine Jocz

Marketing flourished in U.S. business schools in the prosperous years following World War II. Students preparing for assistant-product-manager positions at the likes of Procter & Gamble, Lever, and General Foods enrolled in courses in marketing management, management... View Details

Keywords: Education; Business History; Marketing; Practice

Article

Hospital Disclosure Practices: Results of a National Survey

By: Rae M. Lamb, David M. Studdert, Richard M.J. Bohmer, Donald M. Berwick and Troyan A. Brennan

Keywords: Health Care and Treatment; Practice; Health Industry

April 1976 (Revised January 1989)
Case

Yellowtail Marine, Inc.

Designed for use as an in-basket exercise in a general management course. Focuses on the first few hours work of the new president of Yellowtail Marine, Robyn Gilchrist, and the decisions she has to make. The decisions mix strategic and operations issues and make the... View Details

Keywords: Management Practices and Processes; Operations; Business Strategy

Editorial

New Directions for Practice: Nonprofit Strategy Formulation, Organization and Measurement

By: Elaine Backman, Allen Grossman and V. Kasturi Rangan

Keywords: Nonprofit Organizations; Strategy; Measurement and Metrics; Practice

February 2008 (Revised February 2015)
Exercise

Your Strategy—A Strategy Formulation Exercise for the General Management Program (GMP)

By: Tarun Khanna, Robyn C. Davis and Stephanie R. Khurana

This exercise is meant to help students take strategy concepts learned and adapt/apply them to their organizations. View Details

Keywords: Learning; Business or Company Management; Practice; Strategy

October 1988 (Revised February 1990)
Case

HCC Industries

Describes a corporation that switches its philosophy of budgeting from "stretch" targets to "minimum performance standard" targets. The change has implications for management incentives, compensation, and corporate planning. Early results suggest the concept was not... View Details

Keywords: Management Practices and Processes; Budgets and Budgeting

April 1942 (Revised December 1982)
Case

Dashman Co.

The vice president in charge of purchasing sends a letter to each of the company's 20 purchasing executives requesting that contracts made in excess of $10,000 be cleared with him prior to signing. The branches promise to cooperate, but no notices of negotiations are... View Details

Keywords: Management Practices and Processes; Accounting; Business Processes