Publications

November 1993 (Revised October 1995)
Case

Sunrise Medical, Inc.'s Wheelchair Products

Sunrise's CEO must decide whether to intervene in a decision by a division, Guardian Products, to introduce a new lightweight standard wheelchair. Guardian wants to introduce the wheelchair to complement its line of commodity crutches, walkers, and other patient aids.... View Details

Keywords: Business or Company Management; Competition; Corporate Strategy; Business Divisions; Organizational Culture; Decision Making; Product Marketing; Medical Devices and Supplies Industry

July 2015
Article

Executives' 'Off-the-Job' Behaviors and Financial Reporting Risk

By: Robert Davidson, Aiyesha Dey and Abbie Smith

We examine how executives' behavior outside the workplace, as measured by their ownership of luxury goods (low “frugality”) and prior legal infractions, is related to financial reporting risk. We predict and find that chief executive officers (CEOs) and chief financial... View Details

Keywords: Management Teams; Behavior; Personal Characteristics; Crime and Corruption; Governance Compliance; Financial Reporting; Organizational Culture

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January 2018 (Revised July 2019)
Case

Big Apple Circus: Time to Fold the Tent?

By: David G. Fubini and Matthew Wiger

By 2016, the Big Apple Circus has weathered many storms in its 38 seasons as one of the most well-known New York City nonprofits. Will Weiss, the executive director, has witnessed his share of chaos during four years at Big Apple. After a slight resurgence following... View Details

Keywords: Turnarounds; Bankruptcy; ＂Live Entertainment; Art; Crisis Management; Financial Crisis; Organizational Culture; Entertainment; Insolvency and Bankruptcy; Decision Choices and Conditions; Entertainment and Recreation Industry

01 Dec 2004
News

A Case of Achievement

hired to jump-start a moribund division of the investment bank. Parson’s success at generating business was offset by performance reviews from supervisors and subordinates that painted him as a poor fit in the firm’s collaborative culture. Should he be promoted to... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

December 1993
Case

Ford Motor Coompany: Changing the Dealer Culture

Confronted by increasing market emphasis on customer satisfaction coupled with the success of General Motors' Saturn Division with "no haggle" pricing, Ford Motor Co. examines the sales culture within its own dealers and considers how to implement policies that will... View Details

Keywords: Organizational Change and Adaptation; Salesforce Management; Customer Satisfaction; Auto Industry; United States

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2017
Interviews

Peter Glick

14 Dec 2020
Blog Post

Our Top 5 Blog Posts of 2020

our Top 5 Blog Posts from 2020: 1. Best Practices for Creating a Successful, Virtual Internship In the wake of COVID-19, companies around the world quickly changed how they get work done, including planning to manage summer internships.... View Details

Keywords: All Industries

Portrait Project

Dionne Hosten

There's so much new territory to cover and I can't wait to get there - motherhood and the tightrope walk it will require, my relationship with David as we grow and change and as we add parenting to our repertoire, new jobs to be taken, time View Details

Profile

Anthony Martore

In my Technology and Operations Management (TOM) course during the first semester, we stepped outside of the classroom and completed a two-day live simulation resembling a factory assembly line. We organized production groups of eight... View Details

01 Apr 1997
News

Critical Information: MIS Monitors the Ever-Changing World of IT

information technology can lead to more flexible organizational structures and innovative management control systems. These ideas appear in her recent casebook Managing in an... View Details

Keywords: Elaine Gottlieb

01 Apr 1999
News

Short Takes

Management from 1960 to 2000," Nolan highlights the critical shifts in the four eras in the evolution of IT. The Industrial Era, he writes, created an automation mindset, while the Data Processing Era led to View Details

Keywords: Eileen K. McCluskey

01 Jun 1998
News

Chai Ling

"China's democracy and free-market economy will require people with a solid understanding of capital markets, advanced management skills, and experience in global competition," she says. After developing her skills and establishing a... View Details

Keywords: Garry Emmons; photograph by Webb Chappell

01 Oct 2000
News

Raymond A. Baxter: Sweet Smell of Success

improve their ability to approach the public, make plans, and set goals." Baxter worked at the "Grandma's" cookie division of Frito-Lay before coming to Interbake Foods in 1987. His earliest priorities included updating production technology and redefining View Details

Keywords: Julia Hanna

01 Oct 1998
News

A Zest to Invest

organizational issues. "I never thought my courses at HBS on managing people would be applicable to me," he confesses. "But my job has become more administrative and supervisory. I used to think I could turn... View Details

Keywords: Dun Gifford, Jr.

November 2023
Case

Swanson Health: Becoming a Super Seller

By: William R. Kerr, Daniel O'Connor and Paige Boehmcke

Founded in 1969, Swanson Health sold vitamins, supplements, natural health products, and organic foods. Over the years, the company had successfully navigated multiple industry transitions as it expanded from a print catalog to sell products on its own... View Details

Keywords: Sales; Transition; Growth Management; Distribution Channels; Organizational Change and Adaptation; Health Industry; Consumer Products Industry; United States