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  • May–June 2021
  • Article

Capturing Value in Platform Business Models that Rely on User-Generated Content

By: Hemang Subramanian, Sabyasachi Mitra and Sam Ransbotham
Business models increasingly depend on inputs from outside traditional organizational boundaries. For example, platforms that generate revenue from advertising, subscription, or referral fees often rely on user-generated content (UGC). But there is considerable... View Details
Keywords: Business Model; Network Effects; Mergers and Acquisitions; Valuation; Risk and Uncertainty
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  • Article

Moving Forward from COVID-19: Organizational Dimensions of Effective Hospital Emergency Management

By: Mariam Krikorian Atkinson, Nicholas Cagliuso, John Hick, Sara Singer, Elizabeth Bambury, Tuna Cem Hayirli, Masha Kuznetsova and Paul Biddinger
Federal investment in emergency preparedness has increased notably since the 9/11 attacks, yet it is unclear if and how U.S. hospital readiness has changed in the 20 years since then. In particular, understanding effective aspects of hospital emergency management... View Details
Keywords: COVID-19; Hospital Preparedness/response; Urban/rural Hospitals; Emergency Management; National Strategy; Health Pandemics; Crisis Management; Performance Effectiveness; Governance; Policy; United States
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  • May 2020
  • Article

Value-Based Health Care in Undergraduate Medical Education

By: Jessica N. Holtzman, Bhushan R. Deshpande, Jessica C. Stuart, Thomas W. Feeley, Mary Witkowski, Edward M. Hundert and Jennifer Kasper
Problem: Value-based health care (VBHC) is an innovative framework for redesigning care delivery to achieve better outcomes for patients and reduce cost; however, providing students with the skills to understand and engage with these topics is a challenge to... View Details
Keywords: Value-based Health Care; Health Care and Treatment; Higher Education; Curriculum and Courses
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  • Article

181 Top CEOs Have Realized Companies Need a Purpose Beyond Profit

By: Claudine Gartenberg and George Serafeim
On August 19, 2019, the Business Roundtable (BR) issued a memo entitled “Statement on the Purpose of a Corporation.” The Business Roundtable, one of the most preeminent business lobbies in the United States, includes 192 CEOs of leading U.S. companies from Apple to... View Details
Keywords: Purpose; Corporate Purpose; Stakeholder Management; CEO; Mission and Purpose; Business and Stakeholder Relations; Strategy
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  • Article

Describing Wait Time Bottlenecks for ED Patients Undergoing Head CT

By: Jonathan G. Rogg, Robert S. Huckman, Michael Lev, Ali Raja, Yuchiao Chang and Benjamin White
Study objectives: Facing increased utilization and subsequent capacity and budget constraints, EDs must better understand bottlenecks and their effect on process flow to improve process efficiency. The primary objective of this study was to identify bottlenecks in... View Details
Keywords: Health Care; Bottleneck; Health Care and Treatment; Operations; Health Industry; United States
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  • Article

The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel

By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Banking Industry; United States
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    Passion Penalizes Women and Advantages (Unexceptional) Men in High-Potential Designations

    High potential programs offer a swift path up the corporate ladder for those who secure a place on them. However, the evaluation of “potential” occurs under considerable uncertainty, creating fertile ground for gender bias. We document that men are more likely than... View Details
    • 08 Feb 2024
    • Blog Post

    African American Student Union Spotlight on Joint Degrees

    confidence to explore several career paths, knowing that the MS/MBA would always be a future option. My final decision to pursue the MS/MBA came towards the end of my deferral period, at which point I wanted to hone my skills at the... View Details
    • 08 May 2020
    • Blog Post

    Building a World of Trusted Leaders: Taking the MBA Oath

    discrimination and exploitation. I will protect the right of future generations to advance their standard of living and enjoy a healthy planet. I will report the performance and risks of my enterprise accurately and honestly. I will... View Details
    • 22 Jan 2010
    • Working Paper Summaries

    Competing Ad Auctions

    Keywords: by Itai Ashlagi, Benjamin G. Edelman & Hoan Soo Lee; Advertising
    • May 2019 (Revised September 2019)
    • Case

    Mobike and ofo: Dancing with Titans (A)

    By: Shikhar Ghosh and Haibo Zhao
    This case address pacing issues – how fast does a company need to scale? It also examines the role of investors in determining company strategy and exit.
    Mobike and ofo were two dominant players in China’s emerging dockless bike-sharing market, that allowed users... View Details
    Keywords: Information Technology; Venture Capital; Financing and Loans; Competition; Value Creation; Governance; Economics; Business Startups; Strategy; Business Exit or Shutdown; Entrepreneurship; Infrastructure; Transportation; Bicycle Transportation; China
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    • 2013
    • Working Paper

    Managers and Market Capitalism

    By: Rebecca Henderson and Karthik Ramanna
    In a capitalist system based on free markets, do managers have responsibilities to the system itself? If they do, should these responsibilities shape their behavior when they are engaging in the political process in an attempt to structure the institutions of... View Details
    Keywords: Market Design; Economic Systems; Managerial Roles; Government and Politics
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    • April 2001 (Revised July 2002)
    • Case

    Martha Stewart Living Omnimedia (A)

    By: Susan M. Fournier, Kerry Herman, Laura Winig and Andrea Carol Wojnicki
    Martha Stewart Living Omnimedia (MSLO), a branded and integrated content and media company dedicated to "elevating the role of the homemaker," went public on October 19, 1999, creating a company with a market value of $1.73 billion, and a stake for Stewart worth $1.2... View Details
    Keywords: Management; Media; Identity; Personal Characteristics; Brands and Branding; Media and Broadcasting Industry
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    • 27 Oct 2015
    • News

    Sweet Success

    York chefs. “We had all this land, with about 20,000 old-growth sugar maples and red maples,” relates Turner. “Big picture, this was 2009 and we were newcomers in a rural area where the unemployment rate was 15 percent. We wanted to protect the forest for View Details
    Keywords: Deborah Blagg
    • 11 May 2016
    • Research & Ideas

    Fix This! Why is it so Painful to Buy a New Car?

    have caught a glimpse of the future of car buying, in, of all places, a rug bazaar, where a vendor offered her tea and food, and started a discussion about what she wanted in a rug. As additional wish-list details emerged, more rug... View Details
    Keywords: by Sean Silverthorne; Auto
    • 01 Oct 2021
    • News

    Furthering the Legacy of Whitney Bowman (MBA 2006)

    Whitney Bowman (MBA 2006) and Brittanie Bowman When Whitney Bowman died unexpectedly at the age of 41, he left a tremendous void in the lives of his family, friends, and colleagues. He also left a legacy of support and inspiration for generations of View Details
    • Web

    Working Groups Update | About

    engage in this work. We’ve set up a Working Together email that the working groups will use for future outreach and where you can share ideas and feedback. Additionally, in the next few weeks, please keep an eye on Know Your HBS for Q&As... View Details
    • Web

    CSV in Practice - Institute For Strategy And Competitiveness

    to working capital Shared Value Initiative Please visit the Shared Value Initiative for more case examples and to learn how practitioners are shaping the future of shared value. Shared Value Initiative View Details
    • 25 Aug 2003
    • Research & Ideas

    Why IT Does Matter

    cost performance of IT technologies over the first forty years changed by roughly 107, and for the foreseeable future will continue to evolve at the same rate. That is in sharp contrast to a train, which after eighty years moved six times... View Details
    Keywords: by F. Warren McFarlan & Richard L. Nolan
    • 01 Jun 2024
    • News

    Competing in the Age of AI

    Above: Karim Lakhani discussed GenAI with alumni during his presentation at When Professor Karim Lakhani leads discussions about generative artificial intelligence (GenAI), he often begins by asking audience members to stand if they’ve used an AI tool like ChatGPT or... View Details
    Keywords: April White