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  • 01 Apr 2001
  • News

Hit Radio Show and HBS Alumni Help Young Classical Musicians

When you think of kids and music these days, it’s easier to imagine Chopin and Elgar spinning in their graves than getting any airtime. But move over, J.Lo — a classical music radio show, driven by youthful performers and listeners, is... View Details
Keywords: Arts, Entertainment; Broadcasting (except Internet); Information
  • 17 Sep 2024
  • HBS Case

The Climate Targets Leaders Need to Know as Regulations Loom

refers to efforts to reduce the greenhouse gas emissions of companies and products,” explains Toffel. “This includes a number of choices about where to draw the boundaries for measurement and which type of greenhouse gas reduction target... View Details
Keywords: by Rachel Layne
  • 01 Sep 2008
  • News

Faculty Books

Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett, W. Earl Sasser, and Joe Wheeler (Harvard Business Press) The authors extend their earlier idea of a service-profit chain improving performance to... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Real Estate
  • 02 Nov 2016
  • What Do You Think?

Are Employees Becoming Job 'Renters' Instead of 'Owners'?

done, often without their customers’ knowledge, in order to meet goals for achieving “deeper” relationships with them. The number of a bank’s services supposedly used by each customer is a way in which Wells Fargo (and many other banks) View Details
Keywords: by James Heskett
  • 01 Dec 2020
  • News

In the Zone

field.” Metrics have always grounded HCZ’s operations; the organization gathers data across 600 areas to track annual results, from participation rates to academic performance to risky behaviors. In 2017, 97 percent of HCZ seniors went on... View Details
Keywords: Julia Hanna; nonprofit management; urban development; leadership; public education; Educational Services
  • 01 Jun 2017
  • News

Inbox: From Das’s Desk

research has focused on various aspects of customer management in B2B contexts, including customer selection and portfolio management; managing a spectrum of customer engagements, from transactions to long-term relationships; developing appropriate metrics to View Details
Keywords: Das Narayandas
  • 05 Apr 2004
  • What Do You Think?

Should We Brace Ourselves for Another Era of M&A Value Destruction?

in an asymmetrical fashion (for example, through stock options), it is in their financial best interest to do M&A to add volatility to their business." Is M&A part of the natural Darwinian process of business, or is it rigged to produce inferior species of... View Details
Keywords: by James Heskett
  • 20 May 2014
  • First Look

First Look: May 20

future research. Specifically, I call for research on the materiality of environmental and social issues for the future financial performance of corporations, the design of incentive and control systems to... View Details
Keywords: Sean Silverthorne
  • 16 Dec 2014
  • First Look

First Look: December 16

Publications December 2014 Management Science When Performance Trumps Gender Bias: Joint Versus Separate Evaluation By: Bohnet, Iris, Alexandra van Geen, and Max Bazerman Abstract—We examine a new intervention to overcome gender biases in... View Details
Keywords: Sean Silverthorne
  • 07 Oct 2021
  • News

Bringing Light to the Fight

own businesses and is now director of the Auckland International Airport and chair of Spark, New Zealand’s largest telecommunications and digital services company. “Measuring performance in charity is as important as in a commercial... View Details
  • Fast Answer

Music & Activism: Market Research Resources

I find information on trends on social media, digital music and the web? eMarketer
Market data, statistics, and analysis on the Internet, e-business, online marketing, media, and emerging technologies. Business Insider Reports on... View Details
  • Web

FAQs - Institute For Strategy And Competitiveness

Health Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network VBHCD Initiative VBHCD... View Details
  • 17 Mar 2008
  • Research & Ideas

The Lessons of Business History: A Handbook

Confined to specialist journals and books, business history research too often lacks the impact it should have on the research and practice of business management and the social sciences, according to the editors of the newly published... View Details
Keywords: by Sean Silverthorne
  • 11 Aug 2009
  • First Look

First Look: August 11, 2009

  PublicationsHigh Commitment, High Performance: How to Build a Resilient Organization for Sustained Advantage Authors:Michael Beer Publication:Jossey-Bass, 2009 Abstract Integrating knowledge from strategic management, performance... View Details
Keywords: Martha Lagace
  • 10 Nov 2015
  • First Look

November 10, 2015

collaborating with academic economists and other quantitative social scientists to apply such rigorous methods to the study of public finance. These developments allow for more reliable measurements of the... View Details
Keywords: Sean Silverthorne
  • 15 Apr 2021
  • News

Bringing Light to the Fight

of Spark, New Zealand’s largest telecommunications and digital services company. That practical experience informed her work on the board of Breast Cancer Foundation NZ, of which she became chair in 2009. “Measuring performance in charity... View Details
  • 15 Oct 2001
  • Research & Ideas

Rethinking E-Leadership

you don't model the importance of sweating the details. Downturns expose the weaknesses in your internal systems, observes Chuang. Technical expertise—the ability to solve cash flow problems, interpret what customers are really saying, or set up effective View Details
Keywords: by Melissa Raffoni
  • 27 Mar 2007
  • First Look

First Look: March 27, 2007

Note 607-074 No abstract available. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=607074 Tickle Harvard Business School Case 807-100 Describes a set of decisions confronting the management team of a rapidly growing online... View Details
Keywords: Martha Lagace
  • 15 Jan 2019
  • First Look

New Research and Ideas, January 15, 2019

according to the organization’s long-term values and goals. Surprisingly, we find that the intervention drove even higher effort on performance associated with pre-existing monetary incentives, but, on average, did not affect nonfinancial... View Details
Keywords: Dina Gerdeman
  • 08 Feb 2000
  • Research & Ideas

Women Negotiating in the New Millenium

apparent fact that women want less? "We're only measuring part of the equation," Riley pointed out. "Maybe women were optimizing for more than what they achieved in the pie. We're maybe setting our reference points... View Details
Keywords: by Martha Lagace