Relationship Management - Publications - Faculty & Research

02 Jan 2018
First Look

First Look at New Research and Ideas, January 3, 2018

and act in a way that supports the longer-term needs of their businesses—and it’s hard to fault them. The biggest problem with a short-term approach is that managers develop blind spots around crucial processes such as recruiting, hiring,... View Details

Keywords: Sean Silverthorne

16 Dec 2013
HBS Case

D’O: Making a Michelin-Starred Restaurant Affordable

operational innovation to manage the tradeoff between cost and quality. It's an issue you find in every business, whether you're a chef or an executive at Mercedes or BMW or Apple." In November, Oldani visited Pisano's second-year... View Details

Keywords: by Carmen Nobel & Joanie Tobin; Food & Beverage

12 May 2016
News

Food Rescue Is on a Mission

forensic accounting, the ability to adapt to clients’ needs, especially on such an enormous scale, is crucial. He points to SecondBite’s relationship with Coles, one of Australia’s largest supermarket chains, which joined the food-reuse... View Details

Keywords: Jill Radsken

January 2014 (Revised February 2014)
Teaching Note

Rana Plaza: Workplace Safety In Bangladesh (A) and (B)

By: John A. Quelch and Margaret L. Rodriguez

On April 24, 2013 the Rana Plaza factory building collapsed in Dhaka, the capital of Bangladesh. Over 1,100 people were killed in the worst industrial accident since the Union Carbide plant gas leak in Bhopal, India. Most of the victims worked for garment factories,... View Details

Keywords: Safety; Multinational Firms and Management; Labor Unions; Business and Stakeholder Relations; Working Conditions; Corporate Accountability; Crisis Management; Manufacturing Industry; Apparel and Accessories Industry; Bangladesh

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March 27, 2013
Article

Downton Abbey: Real Life Lessons for Trust & Estate Advisors

By: Josh Baron and Devin Bird

The article discusses how the TV series "Downton Abbey" reflects challenges and opportunities faced by business families. The show's storyline, centered around the aristocratic Crawley family and their estate, parallels real-world situations where business families... View Details

Keywords: Family Business; Family and Family Relationships; Management Succession; Family Ownership; Adaptation; Transition

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26 Oct 2020
Blog Post

12 Weeks of VC Summer: Remote Edition

would I be able to pick up the necessary skills to succeed in a new role and build meaningful relationships with the team and the entrepreneurs? Would I enjoy this experience? I had some previous experience working remotely, but being new... View Details

Keywords: Venture Capital / Private Equity

Web

Pricing Strategy: Monetizing and Growing the Business - Course Catalog

understand how organizations of any shape, size, and industry affiliation should go about capitalizing on their efforts to stand out in the market and serve customers. In other words, the course studies the “back end” of a company’s View Details

23 Jun 2009
First Look

First Look: June 23

fairness for marriage markets in a similar fashion. We prove that there are marriage markets where no amount of money can guarantee the existence of a fair allocation. Checking Your Identities at the Door? Positive Relationships Between... View Details

Keywords: Martha Lagace

16 Sep 2015
Op-Ed

The Real Duty of the Board of Directors

material. All we are asking for is transparency about the board’s view of the role of its corporation in society. About the authors: Robert G. Eccles is a professor of management practice at Harvard Business School, and Tim Youmans is a... View Details

Keywords: by Robert G. Eccles & Tim Youmans

January 2021 (Revised March 2022)
Case

Into the Raging Sea: Final Voyage of the SS El Faro

By: Joseph B. Fuller and Mel Martin

Captain Michael Davidson of the container ship SS El Faro was determined to make his planned shipping trip on time—but a hurricane was approaching his intended path. To succeed, Davidson and his fellow officers must plot a course to avoid the storm in the face of... View Details

Keywords: Power Dynamics; Management; Leadership Style; Crisis Management; Failure; Groups and Teams; Rank and Position; Decision Choices and Conditions; Shipping Industry; United States

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August 1991 (Revised September 1994)
Background Note

What Is Industrial Marketing?

By: V. Kasturi Rangan

Discusses the key distinguishing aspects of industrial as compared to consumer marketing. These differences are highlighted for organizational as well as marketing mix aspects. View Details

Keywords: Customer Relationship Management; Innovation Strategy; Growth and Development Strategy; Marketing Channels; Marketing Strategy; Marketplace Matching; Organizational Change and Adaptation; Core Relationships; Industrial Products Industry; Manufacturing Industry

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02 Apr 2015
Research & Ideas

Digital Initiative Summit: The Business of Crowdsourcing

find valuable that is hard to get." Plus, it's important for a company to nurture an ongoing relationship with its contributors, particularly its strongest participants. In addition to money and prizes, DeJulio said Tongal awards points... View Details

Keywords: by Dina Gerdeman

June 2022 (Revised January 2023)
Case

South Africa – a 'Just Energy Transition'

By: Richard Vietor

South Africa, like most other countries, is in the process of reducing its carbon emissions to comply with COP26 and, hopefully, reach net zero emissions by 2050. However, because South Africa relies almost wholly on coal (93%) for electricity, and on coal for... View Details

Keywords: Energy; Economic Development; Climate Change; Coal Mining; Emission Reduction; Environmental Regulation; Environmental Sustainability; Environmental Law; Labor and Management Relations; Labor Unions; Natural Resources; Energy Policy; Energy Sources; South Africa

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March 2011
Teaching Note

Shenzhen Development Bank (TN)

By: Li Jin and Yuhai Xuan

Teaching Note for 210020. View Details

Keywords: Partners and Partnerships; Decisions; Investment; Commercial Banking; Growth and Development; Negotiation Deal; Labor and Management Relations; Planning; Banking Industry; Financial Services Industry; China

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28 Nov 2016
Research & Ideas

Challenging the Belief that Liability Laws Kill Medical Device Innovation

incentivized to produce safer products to help them manage risk” “When physicians are under pressure from high liability, innovators are incentivized to produce safer products to help them manage risk,” says... View Details

Keywords: by Michael Blanding; Medical Devices & Supplies

01 Jun 2011
News

Downtime

Illustrations by Greg Clarke Tom DeLong is the Philip J. Stomberg Professor of Management Practice in the Organizational Behavior and Entrepreneurial Management Units. What’s on your list? A biography of... View Details

Keywords: fiction; Christianity

October 3, 2023
Article

10 Pitfalls That Destroy Organizational Trust

By: Frances X. Frei and Anne Morriss

In their new book, Move Fast and Fix Things, Frances Frei and Anne Morriss outline five strategies to help leaders tackle their hardest problems and quickly make change. Their second strategy is to build — or rebuild — trust with your stakeholders. This means... View Details

Keywords: Trust; Business and Stakeholder Relations; Organizational Change and Adaptation; Business or Company Management

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