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  • All HBS Web  (6,424)
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  • 25 Apr 2017
  • First Look

First Look at New Research, April 25

people prefer the action that saves more lives, despite its being more aversive. Our findings shed light on the formation of moral judgment under normative conflict, the conditions for preference reversal, and the potential polarization... View Details
Keywords: Sean Silverthorne
  • 09 Nov 2009
  • Research & Ideas

Come Fly with Me: A History of Airline Leadership

industry evolution has focused on disruptive external influences or technological breakthroughs. While disruptive forces can change the direction and potential for an industry, so too can leaders themselves by the manner in which they run... View Details
Keywords: by Sarah Jane Gilbert; Air Transportation
  • 09 Aug 2006
  • Research & Ideas

Career Advancement Without Experience

A worker seeks fulfillment in a new job involving expanded skills and responsibilities. The dilemma: Without prior experience in the field, how can she prove her capability to a potential employer? The challenge is even more daunting for... View Details
Keywords: by Julia Hanna; Motion Pictures & Video; Technology
  • 04 Dec 2007
  • First Look

First Look: December 4, 2007

and consumers' discount factor in this market are within the range in which platform success is driven by quality advantage and the market is potentially efficient. Counterfactual experiments suggest that PlayStation 2 could have driven... View Details
Keywords: Martha Lagace
  • 07 Oct 2019
  • Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

collection of research and readings about head-on collisions between corporations and consumers, how to think through potential problems in advance, and course-correcting when the inevitable disaster occurs. A Good Place to Start... View Details
Keywords: by Sean Silverthorne; Retail; Air Transportation
  • 28 Jan 2014
  • First Look

First Look: January 28

potential design parameters that can explain observable variation in the "ERM mix" adopted by organizations. We also add a new contingent variable: the type of risk that a specific ERM practice addresses. We outline a... View Details
Keywords: Sean Silverthorne
  • 28 Jul 2016
  • Op-Ed

Where is TripAdvisor for Doctors?

behavior as their doctors' interventions. POTENTIAL OPPORTUNITIES So, creating review sites around the medical profession has built-in challenges. But do some medical specialties lend themselves more than others to online reviews? Say I... View Details
Keywords: by John A. Quelch; Health
  • 15 Oct 2001
  • Research & Ideas

Rethinking E-Leadership

Economy, "Recognizing that people who need to cooperate are often separated by a gulf of potential divergent interests and potential mistrust, the best one can do is try to identify and promote a set of... View Details
Keywords: by Melissa Raffoni
  • 26 Feb 2001
  • Research & Ideas

David, Goliath, and Disruption

popular, in a way no one might have predicted. "It just depends on what behavior you're changing," said Michael Schreck (HBS MBA '96), principal of the venture firm General Catalyst, which attempts to fund potential disrupters.... View Details
Keywords: by Martha Lagace
  • 11 Sep 2018
  • First Look

New Research and Ideas, September 11, 2018

process helps improve the dealer's profit by at least $269. These estimates suggest a potentially high return to taking the "information-based" approach to pricing idiosyncratic products. Publisher's link:... View Details
Keywords: Dina Gerdeman
  • 25 Apr 2018
  • Research & Ideas

We May Have Taken Too Much Credit for Easing Workplace Segregation

since 1980, that company has become more diverse over time, potentially due to improved HR policies, changes in hiring practices, and other efforts to diversify the workforce,” Koning says. “But our economy is not only made up of... View Details
Keywords: by Dina Gerdeman
  • 28 Sep 2015
  • Research & Ideas

Six Lessons from Mobile Money Ventures in Developing Countries

registered users, almost a third of the country’s adults, within 18 months. Lesson 5: Earn consumer trust One critical component to the success of any mobile money venture is building consumer trust, a challenge tough to overcome in many developing countries where... View Details
Keywords: by Dina Gerdeman; Financial Services; Telecommunications
  • 12 Nov 2013
  • First Look

First Look: November 12

reverse auction. In the case, GSK is hit with a potentially devastating suit and must hire a firm in time to respond. The recently hired managing attorney, Sophia Keating, grapples with GSK's approach. The GSK veterans assure her that the... View Details
Keywords: Sean Silverthorne
  • 15 Nov 2010
  • Lessons from the Classroom

Connecting Goals and Go-To-Market Initiatives

valuations and growth options. A key to meeting growth potential is eliminating the gulf between big-picture strategy and day-to-day field execution. It's often the most difficult part of implementation because you're dealing with a... View Details
Keywords: by Sean Silverthorne; Retail
  • 07 Apr 2003
  • Research & Ideas

How the U.S. Army Develops Leaders

high turnover, waning commitment, missed recruiting goals, and officer retention nightmares. By studying the development of professional identity over time within the Army's career structure, we hoped to identify a conceptual leverage point View Details
Keywords: by Martha Lagace
  • 02 Jan 2001
  • Research & Ideas

Gurus in the Garage

as a master craftsman, not as an apprentice. Guild members depend on one another to prequalify potential entrepreneurs. Every hour that a guild member spends reviewing an investment risk represents a deposit in the bank. "I could... View Details
Keywords: by Dorothy Leonard & Walter Swap
  • 23 May 2000
  • Research & Ideas

The Emerging Art of Negotiation

It's easy to come up with a recipe for disaster when the subject is negotiation. As in chess, once you sit down at the table every move counts. So many factors compete to undermine an optimal settlement: the emotions of both participants; the View Details
Keywords: by Martha Lagace
  • 19 Aug 2008
  • First Look

First Look: August 19, 2008

examined the relationships between inventory, gross profit dollars, and gross margin return on inventory. We find that inventory is positively correlated to gross profit dollars but negatively correlated to gross margin return on inventory. This supports a View Details
Keywords: Sean Silverthorne
  • 14 Jan 2014
  • First Look

First Look: January 14

can both strategy and execution be consistently superior? How can they support a collective culture yet enable high potentials to thrive as individuals? How can the strategy be global and local at the same time? And how can its policies... View Details
Keywords: Sean Silverthorne
  • 20 Sep 2012
  • Research & Ideas

US Competitiveness at Risk

whole energy situation. The US suddenly has a potential surplus of energy through the production of oil and especially natural gas trapped in shale. This development is a potentially transformational asset,... View Details
Keywords: Re: Michael E. Porter & Jan W. Rivkin
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