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  • April 2005 (Revised November 2008)
  • Case

Banco Real: Banking on Sustainability

By: Rosabeth M. Kanter and Ricardo Reisen de Pinho
ABN AMRO REAL made corporate social responsibility central to its brand, adding to customer focus and reflecting its values. Leaders developed the Bank of Value theme and implemented it through activities such as microfinance in poor communities, environmentally... View Details
Keywords: Brands and Branding; Corporate Social Responsibility and Impact; Competitive Strategy; Competitive Advantage
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    Lauren H. Cohen

    Lauren Cohen is the L.E. Simmons Professor in the Finance & Entrepreneurial Management Units at Harvard Business School and a Research Associate at the National Bureau of Economic Research. He is an Editor of the Review of Financial... View Details

    Keywords: asset management; brokerage; financial services; federal government; investment banking industry; state government
    • 03 Jul 2018
    • News

    What George Washington Can Teach Us On July 4

    • November 2019 (Revised January 2020)
    • Supplement

    Taiwan Semiconductor Manufacturing Company Limited: A Global Company's China Strategy (B)

    By: William C. Kirby, Billy Chan and Dawn H. Lau
    After the legendary founder of Taiwan Semiconductor Manufacturing Company (TSMC) retired, the new chairman had to grapple with fresh challenges related to its China market: a recently opened factory in China had to find ways to reverse its financial loss and meet its... View Details
    Keywords: Cross-cultural; Foreign Investment; Government; Business and Government Relations; Globalization; Change Management; Customer Relationship Management; Innovation Strategy; Global Strategy; Leadership; Semiconductor Industry; Taiwan; China
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    • 22 Oct 2014
    • Video

    Social Impact Investing: Alumni Initiatives

    • January – February 2008
    • Article

    Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance

    By: Zeynep Ton and Robert S. Huckman
    We examine the impact of employee turnover on operating performance in settings that require high levels of knowledge exploitation. Using 48 months of turnover data from U.S. stores of a major retail chain, we find that, on average, employee turnover is associated with... View Details
    Keywords: Customer Focus and Relationships; Governance Compliance; Retention; Standards; Service Operations; Business Processes; Retail Industry; United States
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    • 29 Jan 2015
    • News

    McDonald's rock & hard place

    • Article

    Are You Really Innovating Around Your Customers' Needs?

    By: Sunil Gupta
    Every company believes it is customer-centric. However, most of them are product- and service-centric first, focusing on how to enhance their offerings rather than putting themselves in their customers’ shoes. To come up with truly innovative customer-centric ideas,... View Details
    Keywords: Customer Focus and Relationships; Customer Satisfaction; Innovation and Management
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    • Career Coach

    Whit Collier

    Whit Collier (HBS ’04, Harvard College ’99) advises students on their paths towards alignment and fulfillment in career and life. He guides clients through transitions, challenges View Details
    • 28 Jul 2008
    • Research & Ideas

    Making the Decision to Franchise (or not)

    less well-known dynamic of customer differentiation and its effect on the way businesses are structured and run is examined in a recent Harvard Business School working paper,... View Details
    Keywords: by Julia Hanna; Retail
    • January 2023
    • Case

    Velong: Rethinking 'Made in China'

    By: Krishna G. Palepu, Nancy Hua Dai and Billy Chan
    Velong is a supplier of kitchen equipment and backyard grills for major global brands and store brands of large western retailers. In light of the COVID-related disruptions to the global supply chains, and the evolving trade tensions between China and the Western... View Details
    Keywords: Globalization; Supply Chain Management; Risk Management; Manufacturing Industry; China; India; Mexico; Turkey; Viet Nam
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    • 2009
    • Working Paper

    Integrity: Without It Nothing Works

    By: Michael C. Jensen
    There is confusion between integrity, morality and ethics. In our much longer paper on the topic (see "Integrity: A Positive Model that Incorporates the Normative Phenomena of Morality, Ethics and Legality" (available at http://ssrn.com/abstract=920625)) my co-authors,... View Details
    Keywords: Trust; Moral Sensibility; Legal Liability; Behavior
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    • 29 Sep 2014
    • News

    Strike a power pose for success

    • 01 Jul 2012
    • News

    The cosmopolitan optimist

    • 16 Feb 2011
    • News

    Before You Can Get Buy-In, People Need to Feel the Problem

    • 01 Aug 2011
    • News

    U.S. Debt-Plan Compromise, Downgrade Outlook

    • 12 Apr 2017
    • Video

    Yubo Cui

    • November 2005 (Revised February 2006)
    • Case

    Oracle vs. PeopleSoft (A)

    By: Lynn S. Paine, Guhan Subramanian and David Millstone
    Focuses on the hotly contested takeover battle between software rivals Oracle and PeopleSoft in 2003 and 2004. Raises novel issues of takeover law under Delaware corporate law as well as issues of fair competition under California law. A central issue is whether the... View Details
    Keywords: Takeover; Fiduciary Duty; Mergers and Acquisitions; Applications and Software; Ethics; Law; Governing and Advisory Boards; Customer Focus and Relationships; Competition; Strategy; Information Technology Industry; United States
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    • 2016
    • Blog

    Building A Culture of Health - John A. Quelch: Creating A Culture of Health

    By: John A. Quelch
    All American companies are in the health business whether they like it or not. The private sector directly pays for one-fifth of the whopping 17.5% of GDP spent on healthcare in the United States. Rather than viewing health merely as an insurance expense to be... View Details
    Keywords: Building A Culture Of Health; Intersection Of Healthcare And Business; Impact Of Healthcare On Business; Population Health Footprint; Healthcare As An Investment; Change; Education; Health; Human Resources; Labor; Leadership; Management; Marketing; Operations; Performance; Personal Development and Career; Problems and Challenges; Risk and Uncertainty; Strategy; Value; Health Industry; Insurance Industry; Canada; North America; United States
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    • January 1978 (Revised February 1983)
    • Case

    Polaroid-Kodak (B1)

    By: Michael E. Porter
    Describes additional events in battle between Polaroid and Kodak outlined in Polaroid-Kodak. Includes the competitive actions taken by the companies such as the introduction of customer rebates and bonus plans with dealers. Details the new products of each company and... View Details
    Keywords: Customer Focus and Relationships; Marketing Strategy; Market Entry and Exit; Product; Competitive Strategy; Electronics Industry
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