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  • All HBS Web  (7,488)
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Show Results For

  • All HBS Web  (7,488)
    • People  (21)
    • News  (1,161)
    • Research  (5,458)
    • Events  (7)
    • Multimedia  (5)
  • Faculty Publications  (4,503)
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  • 10 Jan 2017
  • News

Street Smarts

“Today, the car is a mobile computing platform,” says Mistele. “We pull information from various sensors in real time and create services around it.” For example, INRIX uses machine learning to provide... View Details

    W. Jeremiah Sanders III

    technological breakthroughs. In an industry characterized by many leadership transitions, Sanders has been a stalwart competitor and pioneering presence in Silicon Valley for over three decades. He was named the best CEO in the... View Details
    Keywords: Computers & Electronics
    • 01 Mar 2009
    • News

    Your Taxi Is Waiting

    was witnessing the inaugural flight of Blink, a European air-taxi service they had first conceived of while students at the School. The scene didn’t offer much drama — just another small plane taking off from the thousands of regional... View Details
    Keywords: Julia Hanna; Air Transportation; Transportation
    • March 2003
    • Teaching Note

    Bank of America (A) and (B) TN

    By: Stefan H. Thomke
    Teaching Note for (9-603-022) and (9-603-023). View Details
    Keywords: Service Operations; Banking Industry
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    Thomke, Stefan H. "Bank of America (A) and (B) TN." Harvard Business School Teaching Note 603-086, March 2003.
    • September 1976 (Revised January 1977)
    • Case

    Del Norte Paper Co. (C)

    By: William A. Sahlman
    Designed to serve two roles: first, it provides a reasonably comprehensive description of an ongoing capital budgeting system for the international operations of a large American company. Second, it allows the student to focus upon and critically analyze a series of... View Details
    Keywords: Capital Budgeting; International Relations; Globalized Markets and Industries; Goals and Objectives; Service Delivery; Business Subsidiaries; Performance Evaluation; Performance Expectations; Financial Services Industry; Financial Services Industry
    Citation
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    Sahlman, William A. "Del Norte Paper Co. (C)." Harvard Business School Case 177-036, September 1976. (Revised January 1977.)
    • 01 Dec 2016
    • News

    Dear Future Author…

    three-time entrepreneur and coauthor of Entrepreneurs in the Midst “The only advice I was ever given that bore fruit was that the art of writing is the art of application—the application of the seat of the pants to the seat of the chair in front of the View Details
    • June 2009
    • Teaching Note

    Online Restaurant Promotions

    By: Benjamin Edelman
    Teaching Note for [909034]. View Details
    Keywords: Service Operations; Customer Satisfaction; Entertainment; Networks; Price; Corporate Strategy; Technology; Service Industry
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    Edelman, Benjamin. "Online Restaurant Promotions." Harvard Business School Teaching Note 909-063, June 2009.
    • 01 Mar 2011
    • News

    Cyberposium 16

    The company wasn’t running on fumes, the fumes were gone,” said Pandora CEO Joe Kennedy (MBA ’85), describing his first desperate days at the firm that has now become a wildly successful online personalized radio service with 65 million... View Details
    Keywords: Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
    • 01 Oct 1997
    • News

    New Course for General Managers Broadens Managerial Scope and Builds Confidence

    participants - in similar positions in a broad range of businesses. Offered for the second time last spring, TGM brought together 43 senior-level general managers from more than a dozen countries, representing industries such as mining,... View Details
    Keywords: Nancy O. Perry
    • 01 Oct 2000
    • News

    Books

    a business landscape replete with possibilities, they select a single modern-day example -- the electronic computer -- as the focus of their study. Baldwin and Clark argue that the computer View Details

      Robert H. Sorensen

      Sorensen led Perkin-Elmer to become one of the premier diversified technology companies in the United States. It developed the first commercial super minicomputer in 1979. During his CEO tenure, sales and earnings more than tripled and Perkin-Elmer grew to become the... View Details
      Keywords: Computers & Electronics
      • 2010
      • Working Paper

      Specialization and Variety in Repetitive Tasks: Evidence from a Japanese Bank

      By: Bradley R. Staats and Francesca Gino
      Sustaining operational productivity in the completion of repetitive tasks is critical to many organizations' success. Yet research points to two different work-design related strategies for accomplishing this goal: specialization to capture the benefits of repetition... View Details
      Keywords: Employees; Working Conditions; Service Delivery; Performance Productivity; Financial Services Industry; Japan
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      Staats, Bradley R., and Francesca Gino. "Specialization and Variety in Repetitive Tasks: Evidence from a Japanese Bank." Harvard Business School Working Paper, No. 11-015, August 2010. (Revised May 2011.)
      • December 2003
      • Teaching Note

      Capital One Financial Corporation (TN)

      By: Bharat N. Anand and Michael G. Rukstad
      Teaching Note to (9-700-124). View Details
      Keywords: Customization and Personalization; Industry Structures; Internet and the Web; Competitive Strategy; Information Management; Financial Services Industry
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      Anand, Bharat N., and Michael G. Rukstad. "Capital One Financial Corporation (TN)." Harvard Business School Teaching Note 704-467, December 2003.
      • February 2003 (Revised May 2008)
      • Case

      AFP Provida

      By: Michael E. Porter, Arturo L. Condo and Andrea Prado
      Describes the evolution of AFP Provida, one of the early entrants into the Chilean pension fund system established in 1981. By 1999, AFP Provida was not only the largest pension fund administrator in Chile, but also the largest in Latin America in terms of number of... View Details
      Keywords: Developing Countries and Economies; Globalized Firms and Management; Industry Clusters; Competitive Advantage; Expansion; Financial Services Industry; Chile
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      Porter, Michael E., Arturo L. Condo, and Andrea Prado. "AFP Provida." Harvard Business School Case 703-424, February 2003. (Revised May 2008.)
      • 01 Mar 2011
      • News

      Making Their Way

      Chirchirillo, “It’s a game-changer. Now we can go from print-to-part faster than anyone in the world.” The coin of the realm: The intricate patterns of metal stampings form the innards of component parts for a variety of manufactured products in a range of View Details
      Keywords: Garry Emmons; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Fabricated Metal Product Manufacturing; Manufacturing; Rail Transportation; Transportation
      • 25 Sep 2009
      • News

      Are You Being Served?

      alumni like former IRS commissioner Charles Rossotti (MBA ’64) brought customer service best practices from the private sector to government (http://www.alumni.hbs.edu/bulletin/2000/april/qanda.html). Of course, a new generation of HBS... View Details
      Keywords: Garry Emmons; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training
      • Web

      Thomas Stemberg | Baker Library

      office supplies, where customers wheeled their own carts through aisles of discounted office offerings from faxes and computer printers to pens and paper products, and, yes, staples. Staples launched in 1986 and not only created but also... View Details
      • 28 May 2019
      • News

      Broken Link

      internet was in the computer lab,” Marwell says, “and it was really hard for teachers to integrate technology into their curriculums.” While the American economy was being transformed by 21st-century high-speed internet, Wi-Fi, and a... View Details
      Keywords: Nicole Torres; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
      • September 1974
      • Case

      Max-Able Medical Clinic (A)

      The issue concerns introduction of a new technology in health care delivery. The case requires the student to analyze the process for delivering health care via a new technology, the multiphasic testing facility. Analysis of patient flow, capacity, choice of tests, and... View Details
      Keywords: Service Delivery; Technology Adoption; Health Care and Treatment; Service Industry; Service Industry
      Citation
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      Abernathy, William. "Max-Able Medical Clinic (A)." Harvard Business School Case 675-040, September 1974.
      • 01 Apr 1998
      • News

      Plunging Into the Net

      latest technological buzz, what some people are calling a revolution, centers on the Internet. Even neo-Luddites must admit that this network of wires that links computers all around the globe is changing the world. Still, given that the... View Details
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