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  • All HBS Web  (10,431)
    • People  (45)
    • News  (3,698)
    • Research  (4,122)
    • Events  (34)
    • Multimedia  (122)
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  • Program

Risk Management for Corporate Leaders—Virtual

thousands of participants. When you participate in a virtual HBS Executive Education program, you benefit from a powerful learning experience carefully designed with a virtual setting in mind. Through live,... View Details

    Samuel L. Hayes

    Samuel L. Hayes holds the Jacob H. Schiff Chair in Investment Banking Emeritus, at the Harvard Business School.  He has taught at the School since 1970, prior to which he was a tenured member of the faculty of the Columbia University Graduate School of Business. He... View Details

    • 18 Jun 2020
    • News

    Community Conversation on Race: June 11, 2020

    • January 2021 (Revised March 2021)
    • Case

    Jumia's Path to Profitability

    By: Ramon Casadesus-Masanell, Pippa Tubman Armerding and Gamze Yucaoglu
    The case opens in September 2019 as Sacha Poignonnec and Jeremy Hodara, co-founders and co-CEOs of Jumia, the leading Pan-African e-commerce platform, are contemplating the company’s path to profitability in the aftermath of a fragile investor sentiment, as the company... View Details
    Keywords: Retail; Business Models; Business Model; Business Startups; Emerging Markets; For-Profit Firms; Strategy; Digital Platforms; Information Technology; Technology Adoption; Value Creation; Globalization; Entrepreneurship; Competition; Expansion; Logistics; Profit; Resource Allocation; Diversification; Corporate Strategy; Retail Industry; Technology Industry; Africa
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    Casadesus-Masanell, Ramon, Pippa Tubman Armerding, and Gamze Yucaoglu. "Jumia's Path to Profitability." Harvard Business School Case 721-355, January 2021. (Revised March 2021.)
    • January 2020 (Revised January 2025)
    • Case

    Freelancer, Ltd.

    By: Christopher Stanton, Karim R. Lakhani, Jennifer L. Hoffman, Jin Hyun Paik and Nina Cohodes
    Over the course of the 2010s, the rapid advancement of mobile technologies and the rise of online freelancing platforms seemed to portend a radical transformation of labor markets into on-demand, flexible talent pools. Even though several Fortune 500... View Details
    Keywords: Freelancers; Platforms; Digital Labor; Labor; Human Resources; Management; Internet and the Web; Growth and Development Strategy; Digital Platforms; Information Industry; Australia; United States; Philippines
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    Stanton, Christopher, Karim R. Lakhani, Jennifer L. Hoffman, Jin Hyun Paik, and Nina Cohodes. "Freelancer, Ltd." Harvard Business School Case 820-075, January 2020. (Revised January 2025.)
    • November 2008
    • Case

    The StarNight Hotel Construction Bid: Real Time Competition on Schedule, Scope, and Cost

    By: John D. Macomber
    The case is intended for use with the HBS Educational Technology Group "Construction Bidding Simulation." Material that can be taught includes quantity survey methodology (from the case); analyzing preliminary estimated costs per building trade (from the discussion... View Details
    Keywords: Decision Choices and Conditions; Construction; Cost; Contracts; Bids and Bidding; Real Estate Industry
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    Macomber, John D. "The StarNight Hotel Construction Bid: Real Time Competition on Schedule, Scope, and Cost." Harvard Business School Case 209-067, November 2008.
    • Research Summary

    Working Papers

    By: Dennis A. Yao

     

    Lewis, Tracy R. and Dennis A. Yao. (2001, revised 2006). "Innovation, Knowledge Flow, and Worker... View Details

    • 2010
    • Working Paper

    Mixed Source

    By: Ramon Casadesus-Masanell and Gaston Llanes
    We study competitive interaction between a profit-maximizing firm that sells software and complementary services and a free open source competitor. We examine the firm's choice of business model between the proprietary model (where all software modules are... View Details
    Keywords: Business Model; Duopoly and Oligopoly; Monopoly; Open Source Distribution; Quality; Competition; Information Technology Industry
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    Casadesus-Masanell, Ramon, and Gaston Llanes. "Mixed Source." Harvard Business School Working Paper, No. 10-022, September 2009. (Revised October 2010.)
    • February 2008 (Revised June 2008)
    • Case

    Shoppers' Stop Group (SSG)

    By: Rajiv Lal and Virginia Fuller
    As B.S. Nagesh thumbed through the 2006-2007 Annual Report for Shoppers' Stop Group (SSG), action shots of healthy-looking people dressed in the latest fashions amid the words "Redefining Retail" brought a smile to his face. As managing director of SSG-a Rs 8.9 billion... View Details
    Keywords: Developing Countries and Economies; Initial Public Offering; Growth and Development Strategy; Marketing Strategy; Emerging Markets; Retail Industry; India
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    Lal, Rajiv, and Virginia Fuller. "Shoppers' Stop Group (SSG)." Harvard Business School Case 508-017, February 2008. (Revised June 2008.)
    • April 2014 (Revised February 2015)
    • Case

    Saudi Arabia: Finding Stability after the Arab Spring

    By: Richard H.K. Vietor and Hilary White
    In 2015, King Salman of Saudi Arabia was juggling several balls as the kingdom's new monarch. At home, there were pressures for liberalization, from women and youth, and pressures for more conservative religious observance and policy from the Muslim "ulema." His... View Details
    Keywords: Economy; Policy; Balance and Stability; Change; Saudi Arabia
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    Vietor, Richard H.K., and Hilary White. "Saudi Arabia: Finding Stability after the Arab Spring." Harvard Business School Case 714-053, April 2014. (Revised February 2015.)
    • February 2025 (Revised April 2025)
    • Case

    Shake Shack's Playbook for the Digital Era

    By: Christopher Stanton, Allison Ciechanover and George Gonzalez
    This case examines Shake Shack’s journey from a single New York City hot dog cart to a global fast-casual restaurant chain renowned for both premium quality and a culture of “enlightened hospitality.” As the company expands worldwide, it pilots digital ordering... View Details
    Keywords: Business Model; Customer Satisfaction; Technology Adoption; Brands and Branding; Organizational Culture; Customization and Personalization; Expansion; Food and Beverage Industry
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    Stanton, Christopher, Allison Ciechanover, and George Gonzalez. "Shake Shack's Playbook for the Digital Era." Harvard Business School Case 825-136, February 2025. (Revised April 2025.)
    • April 2020
    • Case

    Cockpit Dynamics in Air France 447 and United 232

    By: Amy C. Edmondson and Joshua Raymond
    This case compares leadership and team dynamics between the cockpit crews in two renowned passenger airline crashes, twenty years apart: Air France 447 in 2009 and United 232 in 1989. The key dimensions of difference across the cases include organization and task... View Details
    Keywords: Teams; Team Launch; Crisis Management; Groups and Teams; Leadership; Communication; Air Transportation Industry
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    Edmondson, Amy C., and Joshua Raymond. "Cockpit Dynamics in Air France 447 and United 232." Harvard Business School Case 620-127, April 2020.
    • January 2012 (Revised May 2013)
    • Case

    Integrated Assurance at Philips Electronics N.V.

    By: Robert G. Eccles and Daniela Saltzman
    Philips Electronics is a leader in integrated reporting. In 2010 it produced its third generation report. Since its first report in 2008, Philips' integrated reports and its integrated reporting website had grown in sophistication. In planning for its integrated report... View Details
    Keywords: Accounting Audits; Reports; Organizational Culture
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    Eccles, Robert G., and Daniela Saltzman. "Integrated Assurance at Philips Electronics N.V." Harvard Business School Case 412-054, January 2012. (Revised May 2013.)
    • 22 May 2007
    • Working Paper Summaries

    Strategy-Proofness versus Efficiency in Matching with Indifferences: Redesigning the NYC High School Match

    Keywords: by Atila Abdulkadiroglu, Parag A. Pathak & Alvin E. Roth
    • Web

    Resumes & Cover Letters - Alumni

    Careers Resumes & Cover Letters Careers Resumes & Cover Letters Your resume and cover letter are opportunities to market yourself to potential employers. This page offers resources to help you stand out in a sea of applicants. Resumes:... View Details
    • 12 PM – 1 PM EDT, 19 May 2016
    • Webinars: Trending@HBS

    Design Thinking and Innovative Problem Solving

    In their book, Rethinking the MBA: Business Education at a Crossroads, Professors Srikant Datar and David Garvin and researcher Patrick Cullen identified creative and innovative thinking as an essential skill for managers operating in a world of rapidly evolving... View Details
    • Research Summary

    IDENTITY

    In his work on identity, Professor Malter investigates when and why high-status affiliations make organizations and individuals less appealing to their audiences. In a study of the venture capital industry, he finds that a venture capital firm is less likely to... View Details

    • March 2023 (Revised June 2023)
    • Teaching Note

    Ransomware Attack at Springhill Medical Center

    By: Suraj Srinivasan and Li-Kuan (Jason) Ni
    Teaching Note for HBS Case No. 123-065. In July, 2019, Springhill Medical Center (“SMC”) in Mobile, Alabama fell prey to a malicious ransomware attack that crippled the hospital’s internal network systems and public-facing web page. While the hospital rushed to... View Details
    Keywords: Disruption; Communication; Communication Strategy; Decision Making; Decision Choices and Conditions; Judgments; Corporate Accountability; Corporate Disclosure; Corporate Governance; Governance Controls; Policy; Employees; News; Cybersecurity; Digital Strategy; Information Infrastructure; Information Management; Internet and the Web; Crisis Management; Business or Company Management; Resource Allocation; Risk Management; Negotiation Tactics; Failure; Business and Stakeholder Relations; Attitudes; Behavior; Perception; Reputation; Trust; Public Opinion; Social Issues; Health Industry; Alabama; United States
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    Srinivasan, Suraj, and Li-Kuan (Jason) Ni. "Ransomware Attack at Springhill Medical Center." Harvard Business School Teaching Note 123-068, March 2023. (Revised June 2023.)
    • 2010
    • Working Paper

    Advertising Disclosures: Measuring Labeling Alternatives in Internet Search Engines

    By: Benjamin Edelman and Duncan S. Gilchrist
    In an online experiment, we measure users' interactions with search engines, both in standard configurations and in modified versions with clearer labels identifying search engine advertisements. In particular, for a random subset of users, we change "Sponsored links"... View Details
    Keywords: Online Advertising; Interactive Communication; Corporate Disclosure; Labels; Marketing Strategy; Consumer Behavior; Internet; Search Technology
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    Edelman, Benjamin, and Duncan S. Gilchrist. "Advertising Disclosures: Measuring Labeling Alternatives in Internet Search Engines." Harvard Business School Working Paper, No. 11-048, November 2010. (Revised January 2011, January 2012.)
    • January 1998 (Revised March 2000)
    • Case

    Reading Rehabilitation Hospital: Implementing Patient-Focused Care

    Reading Rehab Hospital has experimented with a popular new concept in health care--patient-focused care--intended to increase quality and reduce costs by organizing care delivery around particular diagnoses or "service lines," rather than around the functions or... View Details
    Keywords: Demand and Consumers; Production; Service Operations; Health Care and Treatment; Health Industry
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    Gittell, Jody H., and Mason Brown. "Reading Rehabilitation Hospital: Implementing Patient-Focused Care." Harvard Business School Case 898-172, January 1998. (Revised March 2000.)
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