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  • All HBS Web  (13,428)
    • People  (31)
    • News  (5,878)
    • Research  (5,103)
    • Events  (14)
    • Multimedia  (694)
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  • 27 May 2020
  • News

Leading through the Fog of the Covid-19 Pandemic

  • February 2024
  • Supplement

JTC: Stronger Together with Shared Ownership: What JTC Did and Its Impact

By: Ethan Bernstein
Nigel Le Quesne, CEO of Jersey-based financial services firm JTC, firmly believed that "shared ownership" was at the heart of his company’s successful track record. The firm had seen its revenues, profits, and number of clients and staff grow steadily throughout its... View Details
Keywords: Employee Stock Ownership Plan; Leadership Style; Organizational Culture; Going Public; Employee Ownership; Financial Services Industry
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Bernstein, Ethan. "JTC: Stronger Together with Shared Ownership: What JTC Did and Its Impact." Harvard Business School Multimedia/Video Supplement 424-707, February 2024.
  • August 2006
  • Background Note

Analyzing Work Groups

By: Linda A. Hill and Michel Anteby
Work groups are the building blocks of organizations. They are found in all areas of an organization, from research and development to customer service, and at all levels, from the executive suite to the factory floor. Some are incredibly successful, while others are... View Details
Keywords: Framework; Leadership Style; Service Operations; Organizational Culture; Performance Effectiveness; Groups and Teams; Research and Development; Behavior
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Hill, Linda A., and Michel Anteby. "Analyzing Work Groups." Harvard Business School Background Note 407-032, August 2006.
  • Web

Faculty & Research - Global

information In The News 09 May 2025 New York Times ‘How Do I Survive?’: Tariffs Threaten U.S. Market for Traditional Chinese Medicine Re: Jaya Wen 07 May 2025 Harvard Gazette Pompeo Warns Against u.s. Pulling Back from Global Leadership... View Details
  • 12 Sep 2023
  • What Do You Think?

Who Gets the Loudest Voice in DEI Decisions?

(AdobeStock/ Katleho S/peopleimages.com) Business leaders today face decisions of increasing complexity. They have to take into account far more than economics, in particular the increasing influence of matters under debate in the broader society. Let’s imagine that... View Details
Keywords: by James Heskett
  • Research Summary

Overview

By: Rob Markey
Most companies' leaders declare their commitment to delivering value to customers. Many have adopted language such as "customer-centric" or "customer-obsessed." Companies that consistently earn top marks for customer loyalty in their industry deliver total shareholder... View Details
Keywords: Customer Base Analysis; Customer Lifetime Value; Customer Experience; Customer Loyalty; Service Profit Chain; Management Accounting; Project Evaluation And Resource Allocation; Customer Value and Value Chain; Customer Satisfaction; Valuation; Customer Focus and Relationships
  • January 2014 (Revised May 2014)
  • Case

Rethinking Cities: Chicago on the Move

By: Rosabeth Moss Kanter and Ai-Ling Jamila Malone
It is impossible to discuss national competitiveness without considering cities and the regions they anchor. Cities are transportation hubs, centers of commercial exchange, and the locus of lives. They thrive by the ways they connect to the world. Demographic changes... View Details
Keywords: Innovation; Management; Strategy; Infrastructure; Innovation and Invention; Chicago
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Kanter, Rosabeth Moss, and Ai-Ling Jamila Malone. "Rethinking Cities: Chicago on the Move." Harvard Business School Case 314-079, January 2014. (Revised May 2014.)
  • 14 Jan 2022
  • News

Tsedal Neeley on Why We Need to Think of the Office as a Tool, with Very Specific Uses

    Michael A. Wheeler

    Mike Wheeler joined the HBS faculty in 1993 and has taught extensively in its MBA, Executive, and distance learning programs. His highly interactive 8-week/40-hour HBS Online Negotiation... View Details

    Keywords: arts; construction; e-commerce industry; energy; federal government; green technology; internet; legal services; nonprofit industry; petroleum; pharmaceuticals; publishing industry; real estate; service industry; sports; state government; utilities
    • November 1993 (Revised September 2018)
    • Case

    Rudi Gassner and the Executive Committee of BMG International (A)

    By: Linda Hill and Katherine Seger Weber
    Explores the roles of CEO Rudi Gassner and the 9-person executive committee in leading BMG International. BMG International is the international music subsidiary of Bertlesmann, a German company that is the second-largest media conglomerate in the world. Describes a... View Details
    Keywords: Managerial Roles; Management Teams; Decision Making; Business Plan; Growth and Development Strategy; Global Strategy; Leadership Style; Organizational Culture; Business Subsidiaries; Business Conglomerates; Cost Management; Change Management; Music Industry; Media and Broadcasting Industry; Germany
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    Hill, Linda, and Katherine Seger Weber. "Rudi Gassner and the Executive Committee of BMG International (A)." Harvard Business School Case 494-055, November 1993. (Revised September 2018.)
    • Profile

    Soltan Bryce

    “broad and deep” “The leaders I admired were HBS alums,” Soltan says. “It was such a clear choice – HBS creates the kind of leadership I respect. The virtue of the general management approach is that it allows you to see broad and deep.”... View Details
    • Web

    Organize Care Around Medical Conditions - Institute For Strategy And Competitiveness

    IPU leadership team. Patient and clinician scheduling is critical to success. The processes of care need to be well defined and mapped accurately. Whenever possible standard care processes need to be followed. It is especially important... View Details
    • 07 Mar 2011
    • Research & Ideas

    Why Companies Fail—and How Their Founders Can Bounce Back

    Most companies fail. It's an unsettling fact for bright-eyed entrepreneurs, but old news to start-up veterans. But here's the good news: Experienced entrepreneurs know that running a company that eventually fails can actually help a career, but only if the executives... View Details
    Keywords: by Carmen Nobel
    • 2012
    • Book

    Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers

    By: Roderick Kramer and Todd Lowell Pittinsky
    Recent events around the world, especially in the financial sector and with respect to government performance, have severely undermined people’s trust in both private organizations and public institutions. In no small measure, these substantial and enduring declines in... View Details
    Keywords: Trust; Leadership; Public Opinion; Social Psychology; Financial Services Industry; Public Administration Industry
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    Kramer, Roderick, and Todd Lowell Pittinsky, eds. Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers. Oxford University Press, 2012.
    • 18 Mar 2024
    • Research & Ideas

    When It Comes to Climate Regulation, Energy Companies Take a More Nuanced View

    Common wisdom holds that oil and gas companies, electric utilities, and other industries known for their large carbon emissions generally oppose clean energy policies. Now, a study of corporate advocacy spanning 30 years reveals that many companies are more flexible... View Details
    Keywords: by Desmond Dodd; Energy; Utilities
    • February 2024
    • Supplement

    Dena Almansoori at e&: Fostering Culture Change at a UAE Telco Transforming to a Global Techco

    By: Emily Truelove, Michelle Zhang and Alpana Thapar
    Dena Almansoori, the first female and one of the youngest members of the United Arab Emirates-based e&’s leadership team, joined in 2020 just before e& began a strategic transition from being a regional telecommunications company to becoming a global technology... View Details
    Keywords: Technology; Telecommunications; Employee Mobility; Leading Change; Human Resources; Organizational Culture; Transformation; Talent and Talent Management; Change Management; Employee Relationship Management; Telecommunications Industry; Technology Industry; Middle East; United Arab Emirates
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    Truelove, Emily, Michelle Zhang, and Alpana Thapar. "Dena Almansoori at e&: Fostering Culture Change at a UAE Telco Transforming to a Global Techco." Harvard Business School Multimedia/Video Supplement 424-701, February 2024.
    • Web

    Business & Environment - Faculty & Research

    Decarbonization ; Resilience ; Innovation ; Organizational Transformations ; AI and Machine Learning ; Digital Strategy ; Digital Transformation ; Family Business ; Family Ownership ; Climate Change ; Transformation ; Crisis Management ; View Details
    • 04 Mar 2024
    • Research & Ideas

    Want to Make Diversity Stick? Break the Cycle of Sameness

    and people of color in leadership roles continue to remain scarce, perpetuating a pattern of sameness, with white men often replacing other white men in high-level positions, Chang says. However, the research results also reveal a bright... View Details
    Keywords: by Michael Blanding

      Henry W. McGee

      Henry McGee joined the HBS faculty in 2013 after retiring as President of HBO Home Entertainment, the digital and DVD program distribution division of Home Box Office, the pioneering premium television company. A member of the Entrepreneurial Management Unit,... View Details

      Keywords: television; motion pictures; media; e-commerce industry; entertainment; broadcasting; distribution; health care; journalism; wholesale; arts; nonprofit industry
      • 06 Apr 2020
      • News

      Crisis Management for Leaders: Structuring the Organizational Response

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