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  • 22 Oct 2007
  • Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

experience when faced with yet another new initiative, the goal of lean is to open up the work process and abolish the usual hierarchies. According to Staats, this seems to have happened at Wipro. "It was View Details
Keywords: by Julia Hanna; Computer
  • Web

The Forgotten Real Estate Boom - Bubbles, Panics & Crashes – Historical Collections – Harvard Business School

of our current subprime mortgage collapse, economists and historians interested in the role of real estate markets in past financial crises are reexamining the relationship... View Details
  • 01 Jun 2023
  • News

Curb Appeal

Jessica Tisch (JD/MBA 2008) has a problem. And she couldn’t be happier about it. It’s a chilly February morning in Lower Manhattan, and Tisch, who was appointed commissioner of the Department of Sanitation (DSNY) last April, has only hours to pivot the world’s largest... View Details
Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government
  • 23 Jun 2008
  • Working Paper Summaries

Using Financial Innovation to Support Savers: From Coercion to Excitement

Keywords: by Peter Tufano & Daniel Schneider; Financial Services
  • May 2021
  • Simulation

Customer Compatibility Exercise Application

By: Ryan W. Buell
Customers impose considerable variability on the operating systems of service organizations. They show up when they wish (arrival variability), they ask for different things (request variability), they vary in their willingness and ability to help themselves (effort... View Details
Keywords: Customer Compatibility; Customer Relationship Management; Strategy; Service Operations; Service Delivery; Performance Efficiency; Analysis; Consumer Behavior; Analytics and Data Science
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  • August 2007 (Revised November 2010)
  • Case

Grand Central Publishing

By: Anita Elberse
In April 2007, Grand Central's publisher Jamie Raab and editor Karen Kosztolnyik were involved in a frantic bidding war for a proposed book on the life of cat Dewey, billed as the feline answer to the best-selling "Marley & Me: Life and Love with the World's Worst... View Details
Keywords: Acquisition; Product Launch; Bids and Bidding; Product Development; Publishing Industry
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  • 2015
  • Working Paper

Wisdom or Madness? Comparing Crowds with Expert Evaluation in Funding the Arts

By: Ethan Mollick and Ramana Nanda
In fields as diverse as technology entrepreneurship and the arts, crowds of interested stakeholders are increasingly responsible for deciding which innovations to fund, a privilege that was previously reserved for a few experts, such as venture capitalists and... View Details
Keywords: Arts; Decision Choices and Conditions; Philanthropy and Charitable Giving
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  • May 2008 (Revised December 2010)
  • Case

Chi Mei Optoelectronics

By: Willy C. Shih, Chintay Shih, Jyun-Cheng Wang and Ho Howard Yu
Chi Mei is a Taiwanese industrial group that makes a major diversification into the technology intensive TFT-LCD flat panel display industry. Because the diversification is far away from its core competence in petrochemicals, it is an opportunity to examine how the... View Details
Keywords: Globalized Firms and Management; Supply Chain; Corporate Strategy; Diversification; Information Technology; Electronics Industry; Manufacturing Industry; China; South Korea; Taiwan
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  • 14 Jul 2014
  • Research & Ideas

Pay Attention To Your ‘Extreme Consumers’

appreciate as well." A Complementary Research Method Finally, some teams went the extra mile by making themselves extreme consumers. A group of students working on developing a new rice cooker conducted the usual surveys View Details
Keywords: by Michael Blanding
  • Profile

Pam Chan

Southeast Asia to gather input, and worked on a five-year innovation map for laundry detergent. But after three years with P&G, "I got interested in tech – it was an area that would still be relevant in the next few years. So I... View Details
Keywords: CPG; Tech
  • 12 Mar 2019
  • First Look

New Research and Ideas, March 12, 2019

2019 Cambridge University Press Disciples of the State?: Religion and State-Building in the Former Ottoman World By: Fabbe, Kristin Abstract—As the Ottoman Empire crumbled, the Middle East and Balkans became the site View Details
Keywords: Dina Gerdeman
  • 26 Apr 2024
  • Blog Post

How I Spent my 2+2 Deferral: Matthew Young

The HBS 2+2 program is a deferred admission process for current students in their final year of study, either in college or a full-time master’s degree program. If you are admitted through 2+2, you work for two to four years in a field... View Details
  • 04 Sep 2017
  • Blog Post

HBS Startup Bootcamp and Founders Unfiltered

entrepreneurship a bit less intimidating for a first-timer like me. So with a renewed interest in startups, I registered for the 10-day HBS Startup Bootcamp scheduled for the January term. The aim of the... View Details
  • February 2023 (Revised March 2025)
  • Case

Graphic Packaging: Project Cowboy (A)

By: Benjamin C. Esty and E. Scott Mayfield
In July 2019, Graphic Packaging CEO Michael Doss was proposing a $600 million investment in a new machine to produce coated recycled board (CRB), a type of paper packaging used for consumer products (cups, cereal boxes, beverage boxes, etc.) that utilized recycled... View Details
Keywords: Capital Budgeting; Growth Management; Demand and Consumers; Duopoly and Oligopoly; Competitive Strategy; Competitive Advantage; Expansion; Value Creation; Supply and Industry; Pulp and Paper Industry; Manufacturing Industry; United States; North America
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  • Teaching Interest

Negotiation

By: Kevin P. Mohan

Managerial success requires the ability to negotiate. Whether you are forging an agreement with your suppliers, trying to ink a deal with potential customers, raising money from investors, managing a conflict inside your firm, or resolving a dispute that is headed... View Details

  • Web

General Merchants to Commodities Brokers | Baker Library | Bloomberg Center | Harvard Business School

reputation and expertise, while expanding its client base. During this period, Lehman Brothers was appointed the Fiscal Agent of Alabama. In this capacity, its first venture into municipal financing, the firm sold state bonds as way to... View Details
  • Web

Alumnae Circles - Alumni

Alumnae Circles About Circles FAQ Regional Contacts Alumnae Circles is an HBS-enabled, alumnae-owned program designed to build and foster genuine relationships among HBS alumnae*. A Circle is typically a diverse group of 6-10 women who... View Details
  • August 20, 2024
  • Article

Sexual Assault Victims Face a Penalty for Adjacent Consent

By: Jillian J. Jordan and Roseanna Sommers
Across 11 experimental studies (n = 12,257), we show that female victims of sexual assault are blamed more and seen as less morally virtuous if their assault follows voluntary sexual intimacy, a factor we term “adjacent consent”. Moreover, we illuminate a... View Details
Keywords: Perception; Prejudice and Bias; Moral Sensibility; Crime and Corruption; Social Issues
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  • 04 Jan 2022
  • What Do You Think?

Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?

Employee, The New York Times, November 3, 2019. Your feedback to last month’s column How Will the Metaverse Affect Productivity? I’d like to think that the tentative nature of the few responses to this column suggest the early stages... View Details
Keywords: by James Heskett
  • 14 Aug 2012
  • First Look

First Look: August 14

the more complex the legislation, the more difficulty the market has in assessing the impact of these bills. Consistent with the legislator incentive mechanism, the more concentrated the legislator's View Details
Keywords: Sean Silverthorne