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Show Results For
- All HBS Web
(7,488)
- People (21)
- News (1,161)
- Research (5,458)
- Events (7)
- Multimedia (5)
- Faculty Publications (4,503)
- 05 May 2003
- Research & Ideas
How Bank of America Turned Branches into Service-Development Laboratories
deposits and withdrawals. Five were turned into "financial centers," spacious, relaxed outlets where customers would have access to the trained staff and advanced technologies required for sophisticated services such as stock... View Details
- 01 Dec 2001
- News
Faculty News
Nancy F. Koehn, a member of the Entrepreneurial and Service Management unit and an authority on business history, has been named a full professor. Honored in 1998 by the HBS Student Association for her classroom excellence, Koehn... View Details
Scott G. McNealy
McLeod presided over a period of infrastructure investment and development for Moore. During his tenure, Moore became one of the premier providers of business forms and printing services in the United States and Canada. When he stepped... View Details
Keywords: Computers & Electronics
- 01 Mar 2012
- News
Reinventing Radio Days
guaranteed new music they’ll enjoy, unlike recommendations based on more superficial data, such as purchasing patterns. Music stores were SBT’s customers, but Kennedy’s innovative idea was to reinvent SBT as a personalized Internet radio View Details
- 01 Mar 2013
- News
Health-Care Forum's Rx for US System
Experience," HBS professor Clay Christensen analogized that just as the computer industry evolved from massive mainframes to customer-friendly personal devices, "We need to bring technology to outpatient... View Details
Keywords: Health, Social Assistance
Michael R. Bloomberg
Through the development of a proprietary computer system, Bloomberg built one of the most successful financial news, information and analysis services in the country. Competing against stalwarts like Dow... View Details
Keywords: Entertainment & Broadcast Media
Patrick J. McGovern
Beginning as a market researcher, McGovern created Computerworld in 1967 as a vehicle to bring together computer manufacturers and their prospective customers. With the rapid success of this publication, McGovern went on to publish more... View Details
Keywords: Publishing & Print Media
- 01 Jun 1996
- News
Four Professors to Retire
the Air Force's Exceptional Civilian Service Award. Christenson also participated in the development of the U.S. Army's first cost-based budgetary control system. His publications include Strategic Aspects of Competitive Bidding for... View Details
Keywords: Elaine Gottlieb and John Prestage
- May 2001
- Supplement
Asian Strategies: Ian Buchanan
By: Tarun Khanna
Ian Buchanan, senior VP of Booz-Allen & Hamilton, comments on Sime Darby and the Asian financial crisis. He also discusses the value propositions of different types of business groups in Malaysia. View Details
Keywords: Financial Crisis; Growth and Development Strategy; Industry Structures; Strategy; Competition; Competitive Strategy; Consulting Industry; Consulting Industry; Asia; Malaysia
Khanna, Tarun. "Asian Strategies: Ian Buchanan." Harvard Business School Video Supplement 701-805, May 2001.
- 01 Mar 2018
- News
March 2018 Alumni and Faculty Books
an in-depth analysis of the opportunities and challenges, both traditional and contemporary, of doing business in India. Great Service Made Simple by Frederic B. Sargent (OPM 2) (The Sustainable Service... View Details
- Web
Eligibility & Criteria | Social Enterprise | Harvard Business School
Project Grant program is intended to support expenses related to the research and analysis component of Independent Projects. The program does not support business start-up expenses such as: beta program development, organization licensing or registration fees,... View Details
- Web
General File - Photography Collections - Historical Collections
HBS Quick Links MBA Executive Education Doctoral Programs Faculty and Research Alumni HBS Publishing Site Index HBS Home Contact Us Map/Directions Photography Collections Introduction Large Collections Automobile Industry Caterpillar... View Details
- 01 Dec 2016
- News
Dear Future Author…
three-time entrepreneur and coauthor of Entrepreneurs in the Midst “The only advice I was ever given that bore fruit was that the art of writing is the art of application—the application of the seat of the pants to the seat of the chair in front of the View Details
- June 2001 (Revised March 2003)
- Case
Alibris (B)
Takes place more than two years after the (A) case. Alibris has weathered the storms and has built a popular, growing business. As the Christmas season of 2000 approaches, the company is confronted with two IT projects that both seem urgent and important. The first is... View Details
Keywords: Resource Allocation; Information Technology; Service Operations; Competitive Advantage; Information Management; Service Industry
McAfee, Andrew P. "Alibris (B)." Harvard Business School Case 601-166, June 2001. (Revised March 2003.)
- 07 Dec 2016
- HBS Case
Why Millennials Flock to Fintech for Personal Investing
faith in the power of technology to solve their problems. (In fact, the Occupy Wall Street generation may be more likely to trust a fintech company than a big New York banking firm.) Moreover, millennials are heavy users of social media, and apt to recommend View Details
- March 2002 (Revised March 2004)
- Case
Metalcraft Supplier Scorecard
By: Susan L. Kulp, V.G. Narayanan and Ronald L. Verkleeren
An automotive components company uses a supplier scorecard to make sourcing decisions and review its supplier performance. View Details
Keywords: Supply Chain Management; Quality; Performance Evaluation; Decision Making; Service Operations; Motivation and Incentives; Supply and Industry; Manufacturing Industry; Manufacturing Industry
Kulp, Susan L., V.G. Narayanan, and Ronald L. Verkleeren. "Metalcraft Supplier Scorecard." Harvard Business School Case 102-047, March 2002. (Revised March 2004.)
- 01 Jun 2016
- News
Imagine an Economy Without Wall Street
out on an entrepreneurial path but was thwarted by the country’s lack of a finance and lending infrastructure. A similar shortcoming in the mortgage and lending industry also delayed his family’s ability to buy a house until his father... View Details
- 2009
- Report
Clusters and Dubai's Competitiveness
By: Christian H.M. Ketels
The Dubai Cluster Competitiveness Report presents a consistent analysis of the four clusters that currently dominate the Dubai economy: construction, financial services, tourism, and transportation and logistics. Each of the four cluster chapter provides a profile of... View Details
Keywords: Economy; Industry Clusters; Performance Evaluation; Competitive Strategy; Competitive Advantage; Construction Industry; Construction Industry; Construction Industry; Construction Industry; Dubai
Ketels, Christian H.M. "Clusters and Dubai's Competitiveness." Report, Dubai Economic Council, Dubai, United Arab Emirates, October 2009.
- Web
Study Spaces | Baker Library
public computers and docking stations with monitors. There are also several Bloomberg terminals in the Reading Room. Stamps also houses our main service desk, where we provide both circulation and research... View Details
Thomas G. Stemberg
Staples stores throughout the US, Stemberg added new services for small businesses including a copier center, a technology resource for managing computer networks, and office furniture. Staples became one of... View Details
Keywords: Retail