Social Performance Measurement - Publications - Faculty & Research

10 Oct 2018
News

Building Paths to Success

influence.” That small act led to an epiphany for Traill, who set out on a mission to create venture philanthropy that could back social entrepreneurs with strategy and guidance to support young people. A year later, he founded View Details

Keywords: Jill Radsken

22 Sep 2008
Research & Ideas

The Silo Lives! Analyzing Coordination and Communication in Multiunit Companies

and 60 million electronic calendar entries over a three-month period. The results provide an unmatched look inside the "black box" that hides what Stuart calls the "soft wiring" of previously invisible social networks. In this Q&A,... View Details

Keywords: by Sarah Jane Gilbert

August 2006 (Revised May 2007)
Case

Management Levels at Staples (A): Company and Organization

By: David A. Garvin and Lynne Levesque

One of six cases that describe the roles and responsibilities of managers at each of the hierarchical levels of management within the U.S. Stores business unit of Staples, the world's largest office supply company. Together, the cases form a complete integrated... View Details

Keywords: Cost vs Benefits; Leadership; Management Practices and Processes; Managerial Roles; Operations; Performance Effectiveness; Strategic Planning; Perspective; Retail Industry

Citation

Educators

Purchase

March 2002 (Revised March 2004)
Case

Metalcraft Supplier Scorecard

By: Susan L. Kulp, V.G. Narayanan and Ronald L. Verkleeren

An automotive components company uses a supplier scorecard to make sourcing decisions and review its supplier performance. View Details

Keywords: Supply Chain Management; Quality; Performance Evaluation; Decision Making; Service Operations; Motivation and Incentives; Supply and Industry; Manufacturing Industry; Auto Industry

Citation

Educators

Purchase

01 Dec 2012
News

50 Years & Counting

changes in its workforce and shifts in the broader social narrative," she observes. "This type of study adds to our understanding of how organizational and societal practices work together." McGinn notes that over the past few decades... View Details

Keywords: Deborah Blagg; Business Schools & Computer & Management Training; Educational Services

08 May 2012
First Look

First Look: May 8

thought (versus conscious thought) would reduce frequency of intrusions from an analogue trauma film. Participants viewed a distressing film and were subsequently instructed to think about the film deliberately (conscious thought), to View Details

Keywords: Carmen Nobel

05 Apr 2004
What Do You Think?

Should We Brace Ourselves for Another Era of M&A Value Destruction?

in an asymmetrical fashion (for example, through stock options), it is in their financial best interest to do M&A to add volatility to their business." Is M&A part of the natural Darwinian process of business, or is it rigged to produce inferior species of... View Details

Keywords: by James Heskett

13 May 2008
First Look

First Look: May 13, 2008

small firms, not-for-profits, and social enterprises have successfully leveraged deep metaphors to solve a wide variety of marketing problems. Marketing Metaphoria should convince you that everything consumers think and do is influenced... View Details

Keywords: Martha Lagace

24 Apr 2007
First Look

First Look: April 24, 2007

Working PapersPoverty, Social Divisions, and Conflict in Nepal Authors:Quy-Toan Do and Lakshmi Iyer Abstract We conduct an econometric analysis of the economic and social factors which contributed to the... View Details

Keywords: Sean Silverthorne

17 Dec 2024
News

Solving the Underemployment Crisis

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, it’s Dan. Today, we are sharing a brief excerpt from Managing the Future of Work, the critically-acclaimed podcast from my colleagues at Harvard Business School. Each episode, HBS professors Bill Kerr... View Details

Web

Commencement 2012 Address | About

And it’s clear to me that in my own life, maintaining a daily focus on gratitude has helped me live a richer and happier life, and to behave more generously and with more grace. There are many metrics one can use to measure achievement,... View Details

01 Jun 2022
News

Making It Count

Image by Martin Leon Barreto In 2021, while the pandemic was amplifying social inequities and climate catastrophes, investors were busy pouring more money than ever into environmental, social, and governance (ESG) investments: In the... View Details

Keywords: Jen McFarland Flint

Profile

Triston Francis

leadership directly from the dean was so impactful,” he says. But even “ordinary” classes are special. “With the case method, every single class is like a theatrical performance led by the faculty. The entire section of classmates is... View Details

Keywords: Financial Services; Consulting

13 May 2019
Research & Ideas

The Unexpected Way Whistleblowers Reduce Government Fraud

about the allegations. They found that after a lawsuit was filed, the government changed the terms to shift more of the contract risk to the supplier during the investigation. It did so by increasing the proportion of work the company View Details

Keywords: by Kristen Senz; Service; Construction

01 Dec 2017
News

Ink: Alumni Book Recommendations

the 21st century: “Advancing women means breaking free of a new set of stereotypes and assumptions, not only for women, but also for men. It means challenging a much wider range of conventional wisdom about what we value and why, about View Details

Web

Credential of Digital Innovation and Strategy | HBS Online

Determine which metrics to use to measure a campaign’s success and practice calculating its effectiveness Balance brand-building and performance marketing Unpack strategies for increasing engagement,... View Details

20 Dec 2024
News

Clubs Open HBS Doors for Local Leaders; Meet the Club Leaders: HBS PRIDE; Favorite Reads of 2024

Washington DC, and HBS Club of Wisconsin. The HBS Executive Education program also offers a virtual course, Driving Nonprofit Innovation and Performance, which focuses on performance measurement and... View Details

Keywords: Margie Kelley

14 Jan 2022
Blog Post

Want Hybrid Work to Succeed? Trust, Don’t Track, Employees

need to be shoulder-to-shoulder to collaborate,” Neeley says, “but you have to trust people will show up when they need to. 2. Stop counting ‘butts in seats’ As a corollary to trusting in workers, managers must also change the way they View Details

Keywords: All Industries

12 Oct 1999
Research & Ideas

Value Judgments: Business Ethics Across Borders

terms of not only financial performance but management practices and reputation in the community. The result of her efforts is the MBA elective course Globalization, Culture, and Management. According to Paine, as students examine the... View Details

Keywords: by Judith A. Ross

08 Jul 2008
First Look

First Look: July 8, 2008

help solve the problem? TheLadders considers this strategic paradox. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=908061 Measuring Investment Performance Harvard... View Details