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  • 04 Jan 2021
  • Working Paper Summaries

The Twofold Effect of Customer Retention in Freemium Settings

Keywords: by Eva Ascarza, Oded Netzer, and Julian Runge; Video Game; Entertainment & Recreation
  • 12 Oct 1999
  • Research & Ideas

Right from the Start: Common Traps for the New Leader

fairness; others are motivated by arrogance ("I can make these people") or hubris ("All it takes is hard work, support, and leadership"). Whatever the rationale, retaining managers with a... View Details
Keywords: by Dan Ciampa & Michael D. Watkins
  • 19 Jul 2011
  • Research & Ideas

Rupert Murdoch and the Seeds of Moral Hazard

Unfortunately, these same boards often have very little process in place to judge the leadership style, daily behaviors, and cultural norms being established by their senior operating leadership. As a result, board judgments are... View Details
Keywords: by Staff; Journalism & News; Publishing

    Tatiana Sandino

    Tatiana Sandino is the Arthur Lowes Dickinson Professor of Business Administration in the Accounting and Management Unit, most recently teaching and undertaking the role of course head for the required first-year MBA course Financial Reporting and Control. She has... View Details

    Keywords: retailing; service industry
    • 05 Jul 2006
    • Working Paper Summaries

    Learning Tradeoffs in Organizations: Measuring Multiple Dimensions of Improvement to Investigate Learning-Curve Heterogeneity

    Keywords: by Francesca Gino, Richard M.J. Bohmer, Amy C. Edmondson, Gary P. Pisano & Ann B. Winslow; Health
    • 12 Oct 1999
    • Research & Ideas

    Building Competitive Advantage Through Operations

    potential is offered my outstanding operations. Federal Express and L. L. Bean are superb examples of this. Finally, the operations landscape, like everything else, is being revolutionized by information technology (IT) and the Internet.... View Details
    Keywords: by Staff
    • 23 Jun 2016
    • Op-Ed

    Brexit: Should Britain Stay or Go?

    Multinational Banking 1830-1990, and Professor of Management Practice Dante Roscini, who held top leadership roles in the capital markets units of Goldman Sachs, Merrill Lynch, and Morgan Stanley before coming to HBS, where he teaches the... View Details
    Keywords: by Geoffrey G. Jones & Dante Roscini
    • 12 Jun 2006
    • Research & Ideas

    The Promise of Channel Stewardship

    management of channels is not onerous. But when difficult management issues crop up, often they are a signal of deeper problems. If we don't address the core design issues, we don't gain much View Details
    Keywords: by V. Kasturi Rangan & Marie Bell; Consumer Products
    • 20 Aug 2020
    • Working Paper Summaries

    Best Ideas

    Keywords: by Miguel Antón, Randolph B. Cohen, and Christopher Polk; Financial Services
    • 28 Apr 2003
    • Research & Ideas

    Shareholders Key to Corporate Reform

    funds, and money managers are natural active investors, but they have been shut out of boardrooms and strategy by the legal structure, by custom, and View Details
    Keywords: by Cynthia A. Montgomery & Rhonda Kaufman
    • 26 Jan 2004
    • Research & Ideas

    What Developing-World Companies Teach Us About Innovation

    posits that mothers can forge stronger relationships with their infants by gently massaging them during bathing and while applying creams and lotions. Natura's Mother & Baby line provides instructions on Shantala massage and outlines... View Details
    Keywords: by Donald N. Sull, Alejandro Ruelas-Gossi & Martin Escobari

      Jonas Heese

      Jonas Heese is a Professor of Business Administration in the Accounting & Management (A&M) Unit at Harvard Business School.He serves as a course head of Financial Reporting and Control in the MBA core curriculum and teaches The Anatomy of... View Details

      • 11 Oct 2016
      • Working Paper Summaries

      Corporate Purpose and Financial Performance

      Keywords: by Claudine Gartenberg, Andrea Prat, and George Serafeim
      • 06 Dec 2011
      • Working Paper Summaries

      What Impedes Oil and Gas Companies’ Transparency?

      Keywords: by Paul Healy, Venkat Kuppuswamy & George Serafeim; Energy; Utilities

        Michael W. Toffel

        Professor Toffel is the Senator John Heinz Professor of Environmental Management. His research examines how companies are addressing climate change (especially decarbonization) and other environmental and working condition issues in their operations and supply... View Details

        • 19 Feb 2018
        • Sharpening Your Skills

        Amazoned: Is Any Industry Safe?

        iPhoto Jeff Bezos, visiting a Harvard Business School classroom 21 years ago, told skeptical students his goal with Amazon.com was to "sell everything to everyone everywhere." Even dog food? students wondered, which would... View Details
        Keywords: by Sean Silverthorne; Retail
        • April 2017
        • Case

        Yushan Bicycles: Learning to Ride Abroad

        By: Christopher A. Bartlett and Paul S. Myers
        Yushan Bicycles, one of Taiwan's leading bicycle manufacturers, is pursuing an international expansion strategy by increasing demand for its range of traditional and electric bicycles and shifting its product mix toward higher-margin models sold through specialty... View Details
        Keywords: Globalized Firms and Management; Growth and Development Strategy; Competitive Strategy; Conflict Management; Learning; Bicycle Industry; Taiwan; Australia
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        • September 2020
        • Case

        Walmart Health: Scaling During a Pandemic

        By: Robert S. Huckman, Yoonjin Min and Marissa Thiel
        Amidst the onset of COVID-19 pandemic in the United States, Marcus Obsborne, Vice President for Health and Wellness Transformation at Walmart was planning to scale its new health care clinic business, Walmart Health, to additional locations in Georgia and beyond.... View Details
        Keywords: Health Care and Treatment; Health Pandemics; Health; Service Delivery; Growth and Development Strategy; Health Industry; United States; Arkansas; Georgia (state, US); Texas
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          N. Louis Shipley

          Lou Shipley is a Senior Lecturer in the Entrepreneurial Management Unit at the Harvard Business School. Lou is a three-time technology CEO, most recently at Black Duck Software.

          Lou teaches four sales courses at HBS. He specializes in tech entrepreneurship,... View Details

            Janice H. Hammond

            Janice H. Hammond is the Jesse Philips Professor of Manufacturing. She currently serves as coursehead for the new MBA required course, Data Science for Managers. She serves as program chair for the HBS Executive Education International Women’s Foundation and Women’s... View Details

            Keywords: apparel; distribution; e-commerce industry; manufacturing; retailing; textiles; transportation