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Show Results For
- All HBS Web
(5,064)
- People (9)
- News (856)
- Research (3,766)
- Events (13)
- Multimedia (3)
- Faculty Publications (2,781)
- January 1993 (Revised April 1993)
- Case
Chadwick, Inc.: The Balanced Scorecard
By: Robert S. Kaplan
The pharmaceutical division of a diversified company has been asked to develop a Balanced Scorecard. Research and development projects take about ten years to bring a new product to the marketplace and the division depends on good relations and active feedback from its... View Details
Keywords: Balanced Scorecard; Performance Evaluation; Customer Relationship Management; Goals and Objectives; Customer Satisfaction; Research and Development; Marketplace Matching; Financial Condition; Product Launch; Pharmaceutical Industry
Kaplan, Robert S. "Chadwick, Inc.: The Balanced Scorecard." Harvard Business School Case 193-091, January 1993. (Revised April 1993.)
- 22 Dec 2003
- Research & Ideas
Why Negotiation is Like Jazz
substantive dimension and sidestepping the relational dimension of the manager's statement, the sales rep helped the negotiation proceed smoothly. Managing a negotiation at the micro level means identifying and directing the multiple... View Details
Keywords: by Kathleen L. McGinn
- 04 Nov 2022
- News
To Sustain DEI Momentum, Companies Must Invest in 3 Areas
- 14 May 2021
- News
4 Strategies to Simplify the Customer Journey
- October 20, 2023
- Article
How ENGOs Can Support Corporate Climate Change Efforts
Nearly half of CEOs view climate change as affecting their companies now or within the coming decade, but there is also a wide gap between what CEOs say is progress on tackling climate change and what many of their investors believe are effective actions. Companies... View Details
Keywords: Climate Change; Corporate Social Responsibility and Impact; Business and Shareholder Relations
Toffel, Michael W. "How ENGOs Can Support Corporate Climate Change Efforts." Harvard Business Review (website) (October 20, 2023).
- June 2009 (Revised October 2011)
- Case
Mina O'Reilly at Logan Airport's TSA
By: Michel Anteby and Erin McFee
Mina O'Reilly, an officer at Logan Airport's Transportation Security Administration (TSA) in Boston, must discipline an employee responsible for a security breach that resulted in a 45-minute terminal closure during peak hours, a potential threat to traveler safety,... View Details
Keywords: Corporate Accountability; Employee Relationship Management; Organizational Culture; Air Transportation; Air Transportation Industry; Boston
Anteby, Michel, and Erin McFee. "Mina O'Reilly at Logan Airport's TSA." Harvard Business School Case 409-116, June 2009. (Revised October 2011.)
- 09 Aug 2022
- News
4 Strategies for Shifting the Power Balance in Your Business
- 01 Dec 2021
- News
Humanizing the Profit Motive
- 12 Feb 2016
- Op-Ed
The Real Jobs Tragedy in the US: We've Lost the Skills
workforce ages, their skills “asset base” erodes, making the logic of relying on alternatives more compelling. That problem is compounded by the failure of many U.S. employers to cultivate relationships with local educators to help ensure... View Details
- 01 Jul 2019
- Research & Ideas
The Airbnb Lesson for Startups? Success Takes More Than Technology
They haven't encroached much on each other's territory. Part of the reason is that it's very expensive to go beyond their markets. If you’re an airline, you’re buying airplanes. Building and owning hotels is expensive. If you’re Boston Duck Tours, View Details
- 01 Sep 2012
- News
A Silent Workplace Crisis
pharmaceuticals, the gap between the medical and the mental health systems, and the time required to find community resources and quality home care. My previous experience as a pharmaceutical executive and management consultant seemed... View Details
- 28 Apr 2003
- Research & Ideas
Shareholders Key to Corporate Reform
problem. As Deming told us long ago, poor outcomes are more often the result of bad processes than bad people. The weak shareholder/board relationship creates an untenable situation for directors. If we expect them to do their jobs, we... View Details
- 01 Sep 2016
- News
New MBA Admissions Director Gets an Interview
objective. “It was so different from any other classroom environment I’d encountered,” says Losee, who became the School’s new managing director of MBA Admissions and Financial Aid in June. “Everyone in the room was fully engaged in the... View Details
Keywords: Dan Morrell
- 01 Dec 1999
- News
The Message and the Media: Advertising's Brave New World
technical, regulatory, and economic. Advances in technology, which enhance existing advertising capabilities and create new ones, reach well beyond the Internet and include things such as innovative new software, sophisticated data View Details
Keywords: Peter K. Jacobs
- 01 Dec 2003
- News
DonorsChoose: Teaming Up with Teachers
start-up into a sustainable national organization. With plans to expand next year into North Carolina, Chicago, and Denver, the organization’s leaders see management of its rapid growth as a major challenge. “We need to apply business... View Details
- 16 Aug 2018
- Blog Post
A Day in the Life as a ‘Spreadsheet Ranger’
opportunities. 11am – After a couple hours of project writing, my co-consultant and I have a meeting with the Chief of Resources. We discuss a variety follow-up topics from our initial interview with her. She gives us additional information about the pros and cons of... View Details
Keywords: Nonprofit / Government
- 18 Nov 2020
- News
Networking Goes Truly Global; Confronting Institutional Racism with Case Method Webinar
worldwide, the two-day event opened with a special interactive presentation by HBS professors Joseph Fuller and William Kerr called The Future of Work—And Managing the Impact of COVID-19. Fuller and Kerr serve as co-directors of the... View Details
Keywords: Margie Kelley
- 01 Sep 2024
- News
Fueling Innovation
By giving to the HBS Fund, alumni and friends support the School’s core priorities and help catalyze the launch of new programs and initiatives and sustain their growth. Featured here are a few key examples of innovations at HBS that would not have been possible... View Details
- 01 Dec 2018
- News
Researching Business and Politics in China and Southeast Asia
Associate Professor Meg Rithmire The dynamic relationship between a country’s political system and its business environment is a topic that intrigues Meg Rithmire, the F. Warren McFarlan Associate Professor of Business Administration. An... View Details
- 01 Mar 2007
- News
Gore All Business at HBS
WARM WELCOME: On an unseasonably mild December day, after a reception with faculty, staff, and students, Al Gore and Dean Jay Light walk to Burden Hall. We are managing the planet as if it were a business in liquidation,” former U.S. Vice... View Details