Quality Management System - Publications - Faculty & Research

04 Dec 2007
First Look

First Look: December 4, 2007

shape standards, and promoting modularity. An Empirical Study of System Improvement by Frontline Employees in Hospital Units Author:A. L. Tucker Periodical:Manufacturing & Service Operations Management... View Details

Keywords: Martha Lagace

03 Mar 2014
HBS Case

Decommoditizing the Canned Tomato

price no matter how many tomatoes were produced and a premium for better quality. Farmers were asked to harvest five days later than normal, which produces a riper, tastier product without adding sweeteners but increases the level of risk for grower and processor.... View Details

Keywords: by Maggie Starvish; Agriculture & Agribusiness; Food & Beverage; Retail

01 Sep 2008
News

Is Market Capitalism Headed for Trouble?

appropriate to try to understand what major problems might lie ahead for market capitalism. By market capitalism we mean a system where decisions about what to produce and at what price are made by private firms operating in free markets.... View Details

Keywords: Garry Emmons; Colleges, Universities, and Professional Schools; Educational Services; Management, Scientific, and Technical Consulting Services; Professional Services

Web

VBHCD Initiative - Institute For Strategy And Competitiveness

Marvin Bower Professor of Leadership Development, Emeritus at the Harvard Business School. Kaplan’s research, Executive Education teaching, and consulting focus on linking cost and performance management View Details

November 1997
Case

Odwalla, Inc.

By: Ray A. Goldberg and Tom Clay

Odwalla suffered one of the worst food safety crises in history and not only survived but continued to grow. Now they need to decide how the crisis affected their business and how to expand their business. View Details

Keywords: Growth and Development; Crisis Management; Safety; Expansion; System Shocks; Food and Beverage Industry

Citation

Find at Harvard

01 Oct 2000
News

Raymond A. Baxter: Sweet Smell of Success

operational systems has resulted in a 99.9 percent compliance rate in order fulfillment; it is also the only baking company in North America to be registered ISO 9001, the highest standard for quality View Details

Keywords: Julia Hanna

01 Jun 2006
News

Faculty Books

Create Corporate Synergies by Robert S. Kaplan and David P. Norton (DBA ’73) (HBS Press) Professor Kaplan and his colleague apply their Balanced Scorecard management system to corporate-level strategy,... View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

10 Oct 2007
Research & Ideas

“Blank” Inside: Branding Ingredients

the quality of what's inside. We need the assurance of the Sunkist brand. A variant on this theme is ingredient branding: putting the brand of an ingredient on the outside of a product to increase its appeal. When is the provider of the... View Details

Keywords: by John Quelch; Aerospace; Consumer Products

27 Aug 2012
Research & Ideas

Employee-Suggestion Programs That Work

June 2012 working paper, Key Drivers of Successful Implementation of an Employee Suggestion-Driven Improvement Program. Tucker is an associate professor in the Technology and Operations Management unit, and the Marvin Bower Fellow at HBS.... View Details

Keywords: by Paul Guttry

01 Apr 1998
News

New Releases

service, and knowledge management in examining the implications of this paradigm shift for managers, entrepreneurs, and policymakers. Cost & Effect by Robert S. Kaplan and Robin Cooper (Harvard Business School Press) Cost & Effect: Using... View Details

01 Feb 2000
News

Executives Convene to Discuss Consumer-Driven Health Care

fields of management control and health care. Her latest book, Market-Driven Health Care, won the 1998 Book of the Year Award from the American College of Healthcare Executives. Herzlinger opened the conference by reporting on the forces... View Details

Willis H. Carrier

Carrier was a pioneer in the field of mechanical refrigeration. Perfecting an air cooling system, Carrier first introduced air conditioning to theaters in the 1930’s and later went on to develop elaborate, but affordable, air conditioning View Details

Keywords: Fabricated Goods

01 Jun 2008
News

Greed, Gullibility, and Optimism

borrowers with more guidance when it comes to managing family finances? No one would argue against better consumer education and more financial literacy for Americans, in general. But the system itself... View Details

Keywords: Deborah Blagg; Management; Management; Management

02 Feb 2010
First Look

First Look: Feb. 2

various perspectives, raise conceptual and empirical concerns, underscore challenges for further development of this literature, and provide directions for future research. Quality Management and Job... View Details

Keywords: Martha Lagace

23 Mar 2016
Research & Ideas

Researchers Prove C-Suite Gender Gap—but Can’t Explain It

she takes off to raise children, or the quality of her network connections. Career paths are different for men and women in Sweden and elsewhere. ©iStockPhoto/Delpixart “Our results point towards the possibility that male and female... View Details

Keywords: by Carmen Nobel

21 Aug 2014
Blog Post

HBS Social Enterprise Initiative Visits NYC

and organizations after the fellowships, to hear about experiences. Seeing students and alumni during their fellowships brings us an entirely different angle. They may have just come from a brainstorming session or have on their mind a presentation to senior View Details

Keywords: Nonprofit / Government

08 Jul 2024
Research & Ideas

The Critical Computer Science Principles Every Strategic Leader Needs to Know

do in recognizing and then communicating the user’s commands. Understanding the various levels can help managers focus on the big concepts without getting mired in minutiae. Technology systems consist of... View Details

Keywords: by Ben Rand; Technology; Information Technology

1998
Working Paper

The U.S. Cable Television Industry, 1948-1995: Managerial Capitalism in Eclipse

By: Thomas R. Eisenmann

Keywords: Management Systems; Television Entertainment; Media and Broadcasting Industry; United States