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  • March 1999
  • Case

MySoftware Company (A)

By: H. Kent Bowen and Nicole Tempest
In 1997, Gregory Slayton took the position as CEO of MySoftware, which had been experiencing revenue and operating losses for the past two years. Within 90 days, he stabilized the company through a combination of cost cutting, financial discipline, and accountability... View Details
Keywords: Decisions; Cost Management; Profit; Employees; Growth and Development Strategy; Operations; Outcome or Result; Partners and Partnerships; Internet and the Web; Applications and Software; Information Technology Industry
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  • 01 Feb 1999
  • News

Too Much of a Good Thing?

result of a "third industrial revolution" whose origins in the United States, he says, can be traced to the leaner and meaner approach to corporate operations that was spurred by the tenfold increase in energy prices during the 1970s.... View Details
Keywords: Garry Emmons
  • 07 Jul 2015
  • First Look

First Look: July 7, 2015

ways in which firms' business models may impact their negotiation outcomes. Several of the proposed pathways work intuitively through the intrinsic characteristics (motivation, personality, etc.) of agents negotiating on behalf of the firm; others View Details
Keywords: Sean Silverthorne
  • November 2022 (Revised December 2024)
  • Case

Hugging Face (A): Serving AI on a Platform

By: Shane Greenstein, Daniel Yue, Sarah Gulick and Kerry Herman
It is fall 2022, and open-source AI model company Hugging Face is considering its three areas of priorities: platform development, supporting the open-source community, and pursuing cutting-edge scientific research. As it expands services for enterprise clients, which... View Details
Keywords: Community; Open-source; AI and Machine Learning; Product Development; Networks; Service Delivery; Research; Governance; Business and Stakeholder Relations; Information Industry; Technology Industry; United States
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  • 02 Dec 2002
  • Research & Ideas

The Secret of How Microsoft Stays on Top

platforms, in contrast to most other firms who focused on stand-alone applications. It was an approach that permeated both their tools business—the software they provided to other programmers for developing applications; and the operating... View Details
Keywords: by Sean Silverthorne
  • 08 Feb 2000
  • Research & Ideas

Building Effective R&D Capabilities Abroad

to commercialize its R&D more effectively in foreign markets. Until then, Eli Lilly had operated one home-base-augmenting laboratory site abroad and some small sites in industrialized countries for clinical testing and drug approval... View Details
Keywords: by Walter Kuemmerle
  • Web

HBS - Financials | Supplemental Financial Information

Consolidated Balance Sheet Supplemental Financial Information Supplemental Financial Information Revenues HBS funds its operations with cash from three primary sources: MBA tuition and fees; earned income from Harvard Business Publishing... View Details
  • Blog

The Harvard Business School Faculty Summer Reader 2023

entertaining experience during my leisure time. With this thoughtfully curated selection, I look forward to expanding my knowledge, gaining fresh perspectives, and finding moments of relaxation throughout the summer. Hise Gibson is a Senior Lecturer in the Technology... View Details
  • Web

Faculty - Private Capital Project

Operations Management Unit. He teaches Building and Sustaining a Successful Enterprise (BSSE) in the MBA elective curriculum and previously taught the Technology and Operations Management course in the MBA... View Details
  • Web

HBS - Key Metrics

2022 Annual Report From The Dean Key Metrics Financials PDF Downloads Key Metrics Financials (in millions) 2022 2021 2020 2019 Revenues $966 $805 $861 $925 Expenses 908 779 831 821 Cash from Operations 58 26 30 104 Capital Investments 43... View Details
  • July 2013
  • Case

Montreaux Chocolate USA: Are Americans Ready for Healthy Dark Chocolate?

By: John A. Quelch and Diane Badame
Andrea Torres, director of new product development at a high-end chocolate confectionery company, leads her team through a carefully sequenced program of market research to support the development and launch of a new product, healthy dark chocolate with fruit. This is... View Details
Keywords: Competition; Food; Consumer Behavior; Nutrition; Product Launch; Product Development; Food and Beverage Industry; Switzerland; United States
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  • 01 Sep 2003
  • News

Mark Schwartz

1999. Schwartz’s enthusiasm for having a role in the global marketplace is palpable. When he started at Goldman in 1979, he says, “I had no notion that I was joining a global firm,” but as the company expanded, Schwartz was given many opportunities, including growing... View Details
Keywords: Susan Young; Funds, Trusts, and Other Financial Vehicles; Finance
  • 21 Dec 2011
  • Research & Ideas

The Most Common Strategy Mistakes

somehow you can achieve better results. This is a hard race to win. So many managers confuse operational effectiveness with strategy. Another common mistake is confusing marketing with strategy. It's natural for strategy to arise from a... View Details
Keywords: by Joan Magretta
  • August 2004 (Revised June 2005)
  • Case

Fate of the Vasa, The

By: Alan D. MacCormack and Richard Mason
In 1628, the royal warship Vasa was launched. It was Sweden's most expensive naval vessel ever built, costing over 5% of GNP. On its maiden voyage, the ship sailed 1,400 yards in its own harbor, heeled over to the side, and then sank. One third of the 150 crew and... View Details
Keywords: History; Risk and Uncertainty; Technological Innovation; Ship Transportation; Product Design; Technology Adoption; Failure; Business and Government Relations; Product Development; Sweden
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  • 01 Jan 2012
  • News

E. Roe Stamps IV, MBA 1974

the most respected firms in the industry. Focused on long-term value, the group has invested in more than 350 growing businesses and completed more than 125 public offerings. Since stepping down from day-to-day operations at Summit,... View Details
  • May 2022
  • Article

Variance Analysis: New Insights from Health Care Applications

By: Robert S. Kaplan and Susanna Gallani
We use a health care application to illustrate how variance analysis can be used to benchmark costs across similar service delivery sites. Variances for personnel costs, typically the largest cost component in service organizations, are calculated for price, quantity,... View Details
Keywords: Variance Analysis; Benchmarking; Time-Driven Activity-Based Costing; Health Care; Activity Based Costing and Management; Health Care and Treatment; Service Delivery; Service Industry
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  • 23 Jun 2022
  • News

All Those Zoom Meetings May Boost Connection and Curb Loneliness

  • Profile

Meagan Hill

founders and management teams to help their companies grow. She will be involved in sourcing new deals and enhancing operations in the firm's current portfolio. "BASE is a team that loves rolling up its sleeves and working on the... View Details
Keywords: Financial Services
  • Web

Increasing Value in Care Delivery - Health Care

through improving operations is the focus of Professor Robert Huckman’s research, MBA course curriculum, and Executive Education teaching. Huckman is the faculty chair of the HBS Health Care Initiative and chair of the MBA Required... View Details
  • Web

General Management Curriculum - Faculty & Research

in effective leadership. MBA Elective Curriculum (SECOND YEAR) Course Title Faculty Name Term Quarter Credits Building and Sustaining a Successful Enterprise (also listed under Technology & Operations Management) Willy Shih , Derek van... View Details