retail financial services - Publications - Faculty & Research

30 Sep 2013
Research & Ideas

Do Mergers Hurt Product Quality?

consistently increase or decrease in quality level” Sheen decided to pursue the product perspective of mergers in order to help determine the cause of post-merger financial effects. "On average, the previous research has shown that... View Details

Keywords: by Carmen Nobel; Consumer Products

30 Nov 2016
Blog Post

Why I Didn’t Think I’d Get in to HBS

the current students. The first was a woman who, by age 25, had founded and sold a retailing business in Canada. I was 26 – yikes! Next was an army interrogator who had spent four years in Afghanistan and from whom I immediately ran,... View Details

01 Sep 2012
News

Expertise From The Front Lines Of The Eurozone

timing, he says, that couldn’t have been better. “The US financial crisis made students particularly interested in my views, and since the European crisis, I’ve been concentrating my research and case writing on this latter topic.” From... View Details

Keywords: Educational Services; Educational Services; Educational Services; Educational Services

Andrzej Baraniak

Andrzej is a cofounder of Albert, a direct to consumer financial technology company started in 2015. Albert has raised over $200 million to date, has over 1 million active subscribers and a team of over 100 employees. Before Albert,... View Details

Keywords: Finance

01 Jun 2011
News

What’s after Fannie and Freddie?

adverse effects of a housing price bust that would harm the financial system. How does this approach differ from the mortgage guarantees provided by Fannie and Freddie and the reform option with government guarantees favored by the View Details

Keywords: Roger Thompson; Credit Intermediation and Related Activities; Finance

02 Nov 2016
What Do You Think?

Are Employees Becoming Job 'Renters' Instead of 'Owners'?

“It may not be possible for every employee (to) value the company as if it were his own. The next best thing is to make the customer the focus of everyone’s work. When customer service is enculturated through policies and programs,... View Details

Keywords: by James Heskett

01 Sep 2024
News

From the Classroom to Casablanca

To put what they have learned in the classroom to the test in the field, more than 900 HBS first-year students embarked in May on the FIELD Global Immersion (FGI), a cornerstone of the MBA Program since 2012. This experiential learning opportunity dispatches students... View Details

Keywords: Jennifer Gillespie

August 2024 (Revised November 2024)
Case

Mercado Bitcoin: M&A, IPO, or Series B?

By: Raymond Kluender, Emanuele Colonnelli, Sabrina T. Howell and Karina Souza

In April 2021, Brazilian cryptocurrency platform Mercado Bitcoin had to decide how to scale: go public, M&A with a bank, or take a VC big check. In a highly volatile market, Roberto Dagnoni, chairman of the board, viewed the unprecedent crypto momentum as a window of... View Details

Citation

Educators

Purchase

01 Dec 2004
News

Fall Reunions

ranging from lessons of the Columbia space shuttle disaster and Enron’s downfall, to the revolution in retailing and elements of effective negotiation. In between sessions, old friends gathered on the Spangler Center lawn for coffee,... View Details

Keywords: Educational Services; Educational Services

01 Sep 2009
News

A Student Plan Goes to Washington

Not all financial reform proposals under consideration in Washington sprang from federal agencies and congressional committees. One emerged from HBS. Last spring, students in Professor Rakesh Khurana’s elective corporate governance class... View Details

Keywords: Educational Services; Educational Services; Educational Services; Educational Services

01 Apr 2002
News

Student Conferences Spark Discussion, Promote Interaction

we think about everything," he remarked. "Information technology has to march in lockstep with business," agreed Verizon CIO Shaygan Kheradpir. Software that automates complex transactions and expanding customer service on the Web are... View Details

Keywords: H Naylor Fitzhugh; Educational Services; Educational Services

November 2023 (Revised March 2024)
Technical Note

Customer Data Privacy

By: Eva Ascarza and Ta-Wei Huang

This note provides an overview of the evolving landscape of customer data privacy in 2023. It highlights two pivotal aspects that make privacy a central concern for businesses: building and maintaining customer trust and navigating the intricate regulatory... View Details

Keywords: Customer Relationship Management; Governance Compliance; Governing Rules, Regulations, and Reforms; Risk and Uncertainty; Reputation; Trust; Information Management; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Europe; United States

Citation

Educators

Purchase

01 Mar 2009
News

Model Patient

Health and Human Services Secretary, Tom Daschle, was an advocate of universal coverage. While few would deny that some kind of fundamental health-care reform is needed, many others contend that it will have to wait, given the nation’s... View Details

Keywords: Garry Emmons; Health, Social Assistance

November 2022
Case

The Battle Among Channels for Marketing Pharmaceuticals: UpScript, Pharmacy Benefit Managers, and Direct-to-Consumer Sales

By: Regina E. Herzlinger and Tiffany Farrell

Can an online, direct-to-consumer pharmacy both improve the quality and speed of care for patients who need branded drugs and stabilize profits for pharmaceutical manufacturers? UpScript, after years spent achieving legal and regulatory compliance and simultaneous... View Details

Keywords: DTC; Internet and the Web; Marketing Channels; Customer Value and Value Chain; Governing Rules, Regulations, and Reforms; Competitive Strategy; Service Delivery; Growth and Development Strategy; Retail Industry; Retail Industry; Retail Industry

Citation

Educators

Purchase

18 Oct 2016
Op-Ed

Why Business Should Invest in Community Health

Children in the United States today are at risk to live shorter lives than their parents. This sobering assessment is one reason big box retailer Target is investing $40 million this year to improve the health of communities around the... View Details

Keywords: by John Quelch, Howard Koh, and Pamela Yatsko; Health

15 Jun 2021
News

From Das’s Desk

accomplished in service of the alumni community. Virtual Programs Alumni programs that were scheduled in Boston and around the world rapidly transformed into virtual events using the Zoom platform. Working with our faculty and our... View Details

Keywords: Educational Support Services; Educational Support Services

20 Mar 2007
First Look

First Look: March 20, 2007

Working PapersIncorporating Price and Inventory Endogeneity in Firm-Level Sales Forecasting Authors:Saravanan Kesavan, Vishal Gaur, and Ananth Raman Abstract As numerous papers have argued, sales, inventory, and gross margin for a View Details

Keywords: Martha Lagace

Web

Donaldson Room | About

Donaldson Room The Donaldson Room, located within the Emeriti Faculty Center of Cumnock Hall , was named to honor the service of Professor Gordon Donaldson. About the Name The Donaldson Room in Cumnock Hall was dedicated in 1993 upon the... View Details

01 Mar 2003
News

All in a Day's Work

through a day on the job to find out: Mardie Oakes, an HBS Service Leadership Fellow at Boston Community Capital, a community development financial institution, and Paul Sternhell, an entry-level manager at... View Details

Keywords: Julia Hanna; Boston Community Capital; Samsung; Management of Companies and Enterprises; Management; Real Estate

November 2000
Case

Reuters Greenhouse Fund

By: Rosabeth M. Kanter and Daniel Galvin

Reuters Greenhouse Fund had successfully invested in a portfolio of 79 companies working in areas relevant to Reuters Group's strategic interests. It had itself facilitated a powerful network among the companies and become a respected global venture capital firm.... View Details